Network Administrator

**Job ID**: 23009

**Closing Date**: August 18, 2023

**Location**: Acheson, Alberta

**ROLE AND RESPONSIBILITIES**
- Provide investigation and diagnosis of escalated unresolved issues as appropriate
- Actively monitor and respond quickly to incoming IT Service Requests
- Log incidents and service requests and maintain relevant records:

- Identify and classify incident types and service interruptions
- Record incidents cataloging them by symptom and resolution
- Deploy & maintain PC’s and associated peripherals, Smartphones, Printers, Video Conferencing Equipment, etc.
- Install, configure, and upgrade PC software
- Perform Daily IT Infrastructure Health Checks and report findings
- Assist with onboarding & offboarding of users
- Keep inventory of all equipment, software, and license users
- Contribute to the creation and updates of support documentation, SOP’s, etc.
- Perform regular Endpoint and Infrastructure Patching
- Support the configuration, deployment, monitoring, and maintenance of LAN/WAN network connectivity, firewalls, security systems, storage and server hardware and software in a multi-site corporate network environment
- Experience installing, maintaining, and optimizing wireless networks
- Experience configuring and maintaining VMware environments
- Experience configuring and maintaining Citrix environments
- Investigate, diagnose, and remediate Cyber Security Incidents
- Other duties as assigned

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**

Successful completion of a two (2) year post-secondary program and/or related equitable experience with a focus on Information Technology
- 10 years’ minimum experience in corporate IT or managed IT services environment
- 8 years’ minimum experience in hands-on network administration role supporting multi-site LAN/WAN environments

**PREFERRED SKILLS**
- Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
- Support IT infrastructure and networking environment
- Configure and support PC, mobile and other hardware
- Cyber Security skills, vulnerability assessment, penetration testing, Security Incident triage
- Holding relevant Industry Certifications such as, A+, Network+, Security+, CCNA/CCNP, MSCE/MCSA, CCCA/CCEE, VCP/VCAP are desirable
- Critical thinking
- Good written & verbal communication
- Active listening
- Conflict resolution
- Teamwork
- Time Management
- Good time management along with attention to detail
- Knowledge of current ITIL best practices

Open to Canadian residents only.