Business Continuity and Disaster Recovery Consultant

6 days ago

Toronto, Canada Manulife Full time

**Key Responsibilities**:
Manage the BCM Program:

- **Leadership and Delivery**:

- Lead, shape, and deliver a practical and effective Business Continuity/Disaster Recovery program.
- Provide program oversight to ensure compliance with Global Standards and best practices.
- **Collaboration and Documentation**:

- Work with IT, Project Management colleagues, and vendors to ensure systems are built with DR requirements embedded and recovery documentation is in place.
- Collaborate with business areas to document recovery strategies and workarounds in case of business interruption, including third-party arrangements.
- **Program Development**:

- Develop, schedule, and conduct BC/DR exercises in accordance with divisional goals and Global standards.
- Provide oversight for exercises run by business units or IT teams, leveraging Manulife’s global scale to improve the exercise process and recoverability of processes and systems.
- Perform quality assurance checks to ensure compliance with Global standards.

Crisis Management:

- **Crisis Response**:

- Use communication skills to provide calm and professional crisis management during disasters or business interruptions.
- Work with incident management and other BC/DR professionals across the company to deliver timely information and provide guidance in response to disasters.
- Participate in exercises to hone crisis management skills.

Program Maturity and Improvement:

- **Maturity Enhancement**:

- Mature our programs against global risk standards and controls in collaboration with IT, business units, and L2 partners.
- Continuously improve processes to move key elements of our program to higher levels of maturity, as measured by the Capability Maturity Model.

Support Changes and Projects:

- **Project Support**:

- Provide advice, assistance, and support to business units, IT, and other project teams to ensure BC and DR considerations are included as required by standards.
- Work with other IRM teams to identify areas for program improvement and drive execution through special projects and working sessions.
- Embrace and deploy innovative solutions to manage information risk associated with new technology and processes.

Standardization and Metrics:

- **Process Standardization**:

- Devise and deploy ways to standardize processes within BCM and across IRM, ORM, and ORRM functions to provide a holistic view of Information Risk.
- Automate the production of metrics and move them to quantitative measures.
- Share best practices with peers within the organization.

**Job Requirements**:

- **Experience**:

- 5+ years of experience in Business Continuity, with additional experience in Disaster Recovery, Information Technology/Systems, Project Management, Information Risk Management, or Information Security.
- Experience in a large, complex organization is preferred.
- Knowledge of OSFI B10, B13, B15 & E21 is preferred.
- **Education**:

- University Degree preferred but not required.
- **Industry Knowledge**:

- Financial Services industry experience is preferred.
- **Certifications**:

- Professional certification in BCM (e.g., ABCP, CBCP, MBCI, or MBCP) is a plus, or working towards obtaining certification.
- **Technical Skills**:

- Strong personal computing skills (MS Office) and familiarity with BCM planning tools and/or relational databases (e.g., Fusion Risk Management, Archer).
- **Communication Skills**:

- Excellent oral and written communication skills, including the ability to develop and deliver effective user education sessions and present to all organizational levels.
- **Interpersonal Skills**:

- Proven ability to build relationships, engage, and influence others.
- Achievement-oriented with proven project management skills and the ability to work independently and as part of a team.
- Ability to manage multiple priorities within tight deadlines while maintaining a professional and friendly attitude.

**Decision Authorities**:

- **BC/DR Recommendations**:

- Make business continuity and disaster recovery recommendations to business units to mitigate, remediate, and plan for BCP and DR incidents.
- Provide guidance and oversight on planning and exercising.
- **Expert Judgment**:

- **Risk Protection**:

- Protect the company against BCP/DR related risks.

**Working Conditions**:

- **Off-Hours Support**:

- Ability to work off-hours to support Business Continuity incidents, Disaster Recovery testing activities, and help manage incidents or communicate with colleagues in different time zones occasionally.

**About Manulife**:
**Equal Opportunity Employer**:
Manulife/John Hancock is an Equal Opportunity Employer. We embrace diversity and strive to attract, develop, and retain a workforce that reflects the customers we serve. We are committed to providing a work environment that fosters inclusion and respects diverse perspectives.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Toronto,

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