Assistant General Manager

6 months ago

Langley, Canada Chartwell Full time

The Assistant General Manager is responsible for supporting the overall operation of the retirement residence including resident care, programs, services, environmental coordination and fiscal performance. The AGM supports the operation of the retirement residence where the residents enjoy a lifestyle and quality of life exceeding their expectations and maintains a safe and secure environment for residents, visitors and other staff members. All duties are performed in the best interest of the residents and their families, and in accordance with Chartwell’s vision, mission and values statements.

**The responsibilities of this position include but are not limited to**:

- Collaborates with General Manager in the oversight of all aspects of operational programs to ensure that the programs and property consistently meet Chartwell’s expectations for a successful and profitable retirement residence, while ensuring the well-being and comfort of residents’ remains of prime importance;
- Ensuring that residents’ are involved in decisions concerning their care where appropriate;
- Ensures the provision of meals for all residents utilizing the food plan provided. Ensures all Public Health regulations are maintained in relation to food storage, handling and preparation;
- Ensures the planning, implementation and evaluation of a recreation program to meet the identified needs of the residents;
- Responds to resident or family members concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the General Manager;
- Supports the development of creative and innovative programs and policies for the recruitment and retention of all categories of staff. Assists in planning, implementation and evaluation of orientation and education programs for all staff. Supports the leadership and motivation to ensure staff works to meet the goals of the residence while enjoying job satisfaction;
- Facilitates mandatory staff education per Chartwell expectations. Tracks and logs staff attendance to all training;
- Attends and participates in general resident and resident council meetings as required;
- Assists with the preparation of the operating and capital budgets and receives budget approval from Corporate Office. Contributes to completion of monthly variance report;
- Supports the implementation of innovative and creative programs to attract and retain residents.
- Understands and follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, other staff members and residents;
- Chairs the monthly Occupational Health and Safety Committee ensuring minutes are taken and posted, monthly audits are completed and deficiencies are acted upon, injuries and time lost are tracked and improvement plans are developed;
- Maintains confidentiality of residents’ personal information;
- Contributes toward completion of performance appraisals of management staff;
- Understands policies, procedures and legislation relating to staff disciplinary matters within the residence. Is familiar with the terms of the collective agreements (if applicable) and may be involved in employee disciplinary actions;
- Ensures compliance with Retirement Homes Regulatory Authority (RHRA) regulations.
- Minimum of two years’ relevant experience in the retirement or hospitality industry.
- Experience in progressively responsible roles with demonstrated leadership, interpersonal, marketing and financial planning skills.
- Graduate of a post secondary certificate/diploma or degree program in nursing, social work, gerontology, hospitality or business.
- Demonstrated effective communication (written and verbal) and leadership skills.

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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