Retail General Manager

5 months ago


Langley, Canada Coast Spas Manufacturing Full time

**POSITION IDENTIFICATION**

**Title **Retail General Manager **Reports to **President & CEO

**Job Family **Management

**JOB SUMMARY**

Coast Spas Lifestyles is a premier hot tub, swim spa and home recreaon retailer located in Langley, BC. The

**KEY RESPONSIBILITIES**
- Oversee all aspects of the retail store, including markeng, sales, customer service, customer deliveries, service and warranty, inventory management, and staff supervision.
- Responsible for managing in-house markeng team to develop and implement strategies to generate leads, drive traffic to the store, and manage leads.
- Work with the sales team to develop and implement strategies to convert leads into sales.
- Develop and implement strategies to increase sales and profitability.
- Ensure that all customers receive exceponal service and that their needs are met in a mely and professional manner.
- Ensure that all hot tubs, swim spas and home recreaon products are delivered to customers in a

mely and professional manner, and that the delivery process is smooth and hassle-free.
- Oversee the service and warranty department, ensuring that all customer service inquiries and issues are handled promptly and professionally.
- Manage inventory levels and ensure that the store is well-stocked with products that meet customer demand.
- Hire, train, and supervise staff, ensuring that they are knowledgeable about the products and services offered by the store.
- Develop and maintain relaonships with suppliers and vendors.
- Ensure that the store is clean, organized, and well-maintained.
- Monitor and analyze sales data to idenfy trends and opportunies for improvement.
- Develop and implement markeng strategies to promote the store and its products.

**SKILLS & QUALIFIICATIONS**
- Bachelor's degree in business administraon, markeng, or a related field.
- Proven track record of success in retail management in luxury home recreaon, with at least 5 years of experience in a similar role.
- Knowledge of the spa and hot tub industry or related manufacturing products would be very beneficial.
- Excellent communicaon and leadership skills.
- Strong analycal and problem-solving skills.
- Passion for sales, customer service quality workmanship.
- Familiarity with inventory management processes and order fulfillment strategies.

The role is based in the retail store locaon in Langley, BC and reports to the President & CEO of the Coast Spas
Group.

Coast Spas Lifestyles offers a compeve salary, medical and dental benefits, job training, and future advancement opportunies. If you have a passion for sales and customer service and the skills to lead a team of dedicated workers in our retail store, come join the Coast Spas Lifestyles team

**Salary**: $80,000.00-$100,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Langley, BC V3A 5E8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

Work Location: In person



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