Retail General Manager
3 months ago
**POSITION IDENTIFICATION**
**Title **Retail General Manager **Reports to **President & CEO
**Job Family **Management
**JOB SUMMARY**
Coast Spas Lifestyles is a premier hot tub, swim spa and home recreaon retailer located in Langley, BC. The
**KEY RESPONSIBILITIES**
- Oversee all aspects of the retail store, including markeng, sales, customer service, customer deliveries, service and warranty, inventory management, and staff supervision.
- Responsible for managing in-house markeng team to develop and implement strategies to generate leads, drive traffic to the store, and manage leads.
- Work with the sales team to develop and implement strategies to convert leads into sales.
- Develop and implement strategies to increase sales and profitability.
- Ensure that all customers receive exceponal service and that their needs are met in a mely and professional manner.
- Ensure that all hot tubs, swim spas and home recreaon products are delivered to customers in a
mely and professional manner, and that the delivery process is smooth and hassle-free.
- Oversee the service and warranty department, ensuring that all customer service inquiries and issues are handled promptly and professionally.
- Manage inventory levels and ensure that the store is well-stocked with products that meet customer demand.
- Hire, train, and supervise staff, ensuring that they are knowledgeable about the products and services offered by the store.
- Develop and maintain relaonships with suppliers and vendors.
- Ensure that the store is clean, organized, and well-maintained.
- Monitor and analyze sales data to idenfy trends and opportunies for improvement.
- Develop and implement markeng strategies to promote the store and its products.
**SKILLS & QUALIFIICATIONS**
- Bachelor's degree in business administraon, markeng, or a related field.
- Proven track record of success in retail management in luxury home recreaon, with at least 5 years of experience in a similar role.
- Knowledge of the spa and hot tub industry or related manufacturing products would be very beneficial.
- Excellent communicaon and leadership skills.
- Strong analycal and problem-solving skills.
- Passion for sales, customer service quality workmanship.
- Familiarity with inventory management processes and order fulfillment strategies.
The role is based in the retail store locaon in Langley, BC and reports to the President & CEO of the Coast Spas
Group.
Coast Spas Lifestyles offers a compeve salary, medical and dental benefits, job training, and future advancement opportunies. If you have a passion for sales and customer service and the skills to lead a team of dedicated workers in our retail store, come join the Coast Spas Lifestyles team
**Salary**: $80,000.00-$100,000.00 per year
**Benefits**:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Langley, BC V3A 5E8: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (required)
Work Location: In person
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