Production Support Analyst

1 week ago

Toronto, Canada BMO Financial Group Full time

100 King Street West Toronto Ontario,M5X 1A1
- Linux
- Shell Script
- SQL
- webMethods IS
- MWS server administration
- webMethods Designer
- File transfer methods (FTPS, SFTP)
- Oracle
- Being able to document work and code changes
- Fix issues relating to JCL jobs, COBOL and FOCUS
- Analyze and document stored procedures and mainframe aplications
- Assist the QA teams with gathering data, testing and file retrevial
- Work with PTS team regarding RACF profiles for MCA and SCA
- Help with the creation of CIPG ESP events for production IDs
- Create new CIPG UNI jobs for the production CIPG queues.
- Assist with the removal of existing ISPW COBOL, Copybook and Assembler programs.
- Extensive experience with tools and technologies including but not limited to
Mainframe (COBOL, JCL, VSAM, FOCUS, DB2), SQL and ServiceNow
- Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.
- Manage team ticket queue and resolve in timely manner.
- Develop and maintain accurate technical and user documentation.
- Troubleshoot minor and major system problems in a timely manner and escalate when necessary.
- Meet service level agreement (SLA) commitments.
- Help the users in solving data issues.
- Perform system administration tasks.
- Develop SQL queries to fetch the data to aid report of production issues.
- Work with internal/external teams to fix any reported issues that affect production services.
- Ability to work with cross-functional teams
- Ability to juggle multiple projects simultaneously
- Firm Grasp of Structured Query Language (SQL), Linux navigation and Oracle databases
- Willing to work on weekends and/or after hours if required
- Excellent leadership, written and verbal communication skills
- High attention to detail
- Works with development teams to build solutions that use enterprise monitoring/logging, are “self-healing”, and require mínimal to zero maintenance.
- Possesses strong technical and/or business functional knowledge of systems, timing and dependencies.
- Conducts independent analysis and assessment to resolve strategic issues.
- Monitors and tracks performance, and addresses any issues.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Leads/Conducts incident recovery and detailed root case analysis.
- Deploys manual code to production environment.
- Facilitates or completes analysis, design and configuration of viable solutions to highly complex technology problems that would improve data center and support activities.
- Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
- Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
- Supports deployment activities, managing implementation issues to resolution.
- Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
- Collaborates and engages with the appropriate areas across the bank.
- Develops or helps to develop the knowledge assets required for the operation.
- Promotes adherence to standards and industry best practices.
- Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
- Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
- Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently on a range of complex tasks, which may include unique situations.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically 2-4 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business.
- Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
- Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
- Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
- Technical proficiency gained through education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-dep

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