Taylor Volkswagen Service Manager

3 weeks ago


Regina, Canada Taylor Volkswagen Full time

Taylor Volkswagen, a leading automotive service provider, is seeking an experienced and dynamic Automotive Service Manager to join our team. As the Automotive Service Manager, you will play a vital role in ensuring the efficient operation of our service department while delivering exceptional customer service. If you are a highly motivated and customer-oriented professional with a strong background in automotive service management, we want to hear from you

**Responsibilities**:

- Oversee and manage the daily operations of the service department, ensuring smooth workflow, efficiency, and exceptional customer service.
- Lead, train, and mentor service technicians and support staff, fostering a positive and collaborative work environment.
- Develop and enforce service department policies and procedures to maximize productivity and maintain high-quality standards.
- Monitor service schedules, assign tasks, and ensure timely completion of repairs and maintenance work.
- Handle customer inquiries, complaints, and escalations, resolving issues promptly and ensuring customer satisfaction.
- Liaison between the Dealership and OEM.
- Maintain accurate records of service orders, invoices, and customer interactions using our computerized systems.
- Collaborate with other departments, such as parts and sales, to facilitate effective communication and streamline processes.
- Implement and maintain effective inventory control measures, ensuring adequate stock levels of parts and supplies.
- Stay up-to-date with industry trends, technological advancements, and best practices in automotive service management.

**Qualifications**:

- Minimum of 5 years of experience in automotive service management or a related role.
- Strong technical knowledge of automotive systems, repairs, and maintenance procedures.
- Proven leadership skills with the ability to motivate and inspire a team to achieve goals.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and staff.
- Exceptional problem-solving abilities, with a keen eye for detail and the ability to handle multiple priorities.
- Proficient in using computerized systems for service management and record-keeping.
- Solid understanding of inventory management principles and practices.
- Valid Driver’s License required.

**Benefits**:

- Competitive salary commensurate with experience.
- Comprehensive health and dental, insurance plans.
- Retirement savings plan with employer matching.
- Paid time off and vacation days.
- Ongoing training and professional development opportunities.
- Employee discounts on automotive services and products.

Thank you for considering Taylor Volkswagen as your next career opportunity.


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