Room Attendant

7 months ago

Ottawa, Canada Bona Hospitality Full time

**JOB SUMMARY**

To work with the Executive Housekeeper to achieve a motivated, organized and empowered Housekeeping Team to provide the level of service and to contribute to the overall profitability of the property; professional work standards and guest care set down in the Standards and Procedures Manual and as defined by the Brand. To ensure adherence to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction. To ensure that housekeeping operations is working in a professional manner at all times. To assist the Executive Housekeeper & Supervisors in all areas to ensure a correct and smoothly operating department.

The Room Attendant is responsible to ensure all guestrooms are thoroughly cleaned according to standards and to ensure guest satisfaction through proper and effective interpersonal skills and the proper execution of housekeeping operations. As well, to report any deficiencies and to handle guest requests or complaints in a professional and timely manner. To achieve goals that support the overall company’s objectives while developing and building relationships. The Room Attendant is responsible to maintain high levels of cleanliness, work standards and to provide professional and friendly service for guests and team members. This is a unionized position.

Shifts - M-F 8:00 am - 11:00 am / 9:00 am -5:30 pm / 11:00 am - 7:30 pm Weekends & Holidays a must.

**JOB RESPONSIBILITIES**

This position is responsible for the following tasks:

- Personally demonstrating a commitment to guest service in responding promptly to guest’s needs/complaints.
- Empowered to deliver exceptional guest service by responsive guest assistance in a professional manner.
- Maintaining Guest Service as the driving philosophy of the hotel.
- To work in an efficient manner to maximize productivity and guest care following procedures set down in the Standards and Procedure Manual.
- To bring urgent matters to the attention of the Executive Housekeeper, Assistant Executive Housekeeper, Supervisor.
- To maintain standards of punctuality.
- To attend meetings as requested and to recognize the importance of contributing new ideas and initiative to the overall success of the operations.
- To maintain a professional and effective working relationship with all departments to ensure that all departments are informed of any potential problem or situations.
- To work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve standards and in conjunction with company policies.
- To contribute to the overall security of the Hotel by recognizing and correcting potential security problems.
- Ability to operate the system manually.
- Attend staff meetings.
- Responsible for ensuring full compliance with protocols and procedures related to any Housekeeping operations, and emergencies on an ongoing basis.
- Use correct cleaning chemicals for designated surfaces, according to WHIMIS regulations and hotel requirements.
- Be able to work in a standing position for long periods of time (up to 8 hours).
- Ability to grasp, bend; and stoop; push or pull heavy loads weighing up to 75 lbs.
- Clean assigned guest rooms by priority.
- Ensure the confidentiality and security of all guest rooms
- Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
- Empty all trash containers, garbage, and recycling bins from the room.
- Remove /Changing all dirty terry/linen from the bathroom and beds, and replace with clean par to designated layout.
- Update room status on assignment list
- Check for damage or stain linens
- Make up cribs, rollaway beds and sofa beds
- Clean bathrooms (e.g. showers, showers wall, tubs, tub walls, sink, toilets, and all bathroom surfaces and items.). Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Replace laundry bags and slips.
- Clean and replenish the coffee maker set.
- Strip bed linen and towels
- Clean closets and door tracks on check-out rooms, removing dust and debris.
- Replace all amenities/collateral items/supply in the room and bathroom.
- Vacuum throughout entire room and spray room with deodorizer.
- Ensure correct amount and placement of hangers, extra blanket/pillows are in the room
- Washing floors with appropriate tools and chemicals
- Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cables.
- Realign furniture to floor plan or room design.
- Dust and clean room decoration, appliances and structural surfaces. (e.g. lamp shades window sill vents)
- Open and clean all drawers/doors in all the rooms
- Adhere to Lost and Found policy including key control. Return all lost and found items to the housekeeping office.
- Report any maintenance problems to the housekeeping supervisors.
- Keep storages rooms, vacuums and house

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