Room Attendant

4 months ago

Ottawa, Canada Bona Hospitality Full time

**JOB SUMMARY**

To work with the Executive Housekeeper to achieve a motivated, organized and empowered Housekeeping Team to provide the level of service and to contribute to the overall profitability of the property; professional work standards and guest care set down in the Standards and Procedures Manual and as defined by the Brand. To ensure adherence to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction. To ensure that housekeeping operations is working in a professional manner at all times. To assist the Executive Housekeeper & Supervisors in all areas to ensure a correct and smoothly operating department.

The Room Attendant is responsible to ensure all guestrooms are thoroughly cleaned according to standards and to ensure guest satisfaction through proper and effective interpersonal skills and the proper execution of housekeeping operations. As well, to report any deficiencies and to handle guest requests or complaints in a professional and timely manner. To achieve goals that support the overall company’s objectives while developing and building relationships. The Room Attendant is responsible to maintain high levels of cleanliness, work standards and to provide professional and friendly service for guests and team members. This is a unionized part-time position.

**JOB RESPONSIBILITIES**

This position is responsible for the following tasks:

- Personally demonstrating a commitment to guest service in responding promptly to guest’s needs/complaints.
- Empowered to deliver exceptional guest service by responsive guest assistance in a professional manner.
- Maintaining Guest Service as the driving philosophy of the hotel.
- To work in an efficient manner to maximize productivity and guest care following procedures set down in the Standards and Procedure Manual.
- To bring urgent matters to the attention of the Executive Housekeeper, Assistant Executive Housekeeper, Supervisor.
- To maintain standards of punctuality.
- To attend meetings as requested and to recognize the importance of contributing new ideas and initiative to the overall success of the operations.
- To maintain a professional and effective working relationship with all departments to ensure that all departments are informed of any potential problem or situations.
- To work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve standards and in conjunction with company policies.
- To contribute to the overall security of the Hotel by recognizing and correcting potential security problems.
- Ability to operate the system manually.
- Attend staff meetings.
- Responsible for ensuring full compliance with protocols and procedures related to any Housekeeping operations, and emergencies on an ongoing basis.
- Use correct cleaning chemicals for designated surfaces, according to WHIMIS regulations and hotel requirements.
- Be able to work in a standing position for long periods of time (up to 8 hours).
- Ability to grasp, bend; and stoop; push or pull heavy loads weighing up to 75 lbs.
- Clean assigned guest rooms by priority.
- Ensure the confidentiality and security of all guest rooms
- Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
- Empty all trash containers, garbage, and recycling bins from the room.
- Remove /Changing all dirty terry/linen from the bathroom and beds, and replace with clean par to designated layout.
- Update room status on assignment list
- Check for damage or stain linens
- Make up cribs, rollaway beds and sofa beds
- Clean bathrooms (e.g. showers, showers wall, tubs, tub walls, sink, toilets, and all bathroom surfaces and items.). Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Replace laundry bags and slips.
- Clean and replenish the coffee maker set.
- Strip bed linen and towels
- Clean closets and door tracks on check-out rooms, removing dust and debris.
- Replace all amenities/collateral items/supply in the room and bathroom.
- Vacuum throughout entire room and spray room with deodorizer.
- Ensure correct amount and placement of hangers, extra blanket/pillows are in the room
- Washing floors with appropriate tools and chemicals
- Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cables.
- Realign furniture to floor plan or room design.
- Dust and clean room decoration, appliances and structural surfaces. (e.g. lamp shades window sill vents)
- Open and clean all drawers/doors in all the rooms
- Adhere to Lost and Found policy including key control. Return all lost and found items to the housekeeping office.
- Report any maintenance problems to the housekeeping supervisors.
- Keep storages rooms, vacuums and housekeeping carts clean
- Check under bed(s), chairs and sofa for debris and remove if present.

  • Room Attendant

    1 day ago

    Ottawa, Canada SZAMRA GROUP FACILITY SERVICES Full time

    **Job Summary** We are seeking a dedicated and detail-oriented Room Attendant to join our hospitality team. The Room Attendant plays a crucial role in maintaining the cleanliness and overall appearance of guest rooms and public areas within the hotel. This position requires a strong commitment to providing exceptional service and ensuring a welcoming...

  • Room Attendant

    2 months ago

    Ottawa, Ontario, Canada Accor Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Room Attendant to join our team at Fairmont Chateau Laurier. As a Room Attendant, you will be responsible for ensuring that our guest rooms and public spaces are clean, comfortable, and well-maintained.Key Responsibilities:Provide exceptional customer service to our guests, responding to their...

  • Room Attendant

    5 months ago

    Ottawa, Canada Travelodge Ottawa East Full time

    We are looking for someone to join our team as a Room Attendant! Full time hours offered in the summer and part-time hours offered in the fall. $17.60/hr during 3 month probationary period. $19.56/hr following completion of probationary period. **Responsibilities**: - Cleaning tile floors, vacuuming and emptying trash - Cleaning, disinfecting and...

  • Room Attendant

    2 months ago

    Ottawa, Ontario, Canada Accor Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Room Attendant to join our team at Fairmont Chateau Laurier. As a Room Attendant, you will be responsible for ensuring that our guest rooms and public spaces are clean, comfortable, and well-maintained.Key Responsibilities:Provide exceptional customer service to our guests, responding to their...

  • Room Attendant

    5 months ago

    Ottawa, Canada Germain Hotels Full time

    Germain Hôtels works as a team with GDI services to meet its housekeeping staffing requirements. We partner with them to offer quality training and competitive employment conditions. This successful association simplifies our management and gives the employees opportunities to grow in a rewarding environment that recognizes their individuality and full...

  • Dining Room Attendant

    15 hours ago

    Ottawa, Ontario, Canada Compass Group Canada Full time

    Job Title: Dining Room AttendantJob Summary:We are seeking a reliable and detail-oriented Dining Room Attendant to join our team at Compass Group Canada. As a Dining Room Attendant, you will be responsible for providing exceptional customer service and ensuring a clean and welcoming dining environment.Key Responsibilities:• Clean and sanitize dining areas,...

  • Room Attendant

    5 months ago

    Ottawa, Canada GDI for Hotel Le Germain Ottawa Full time

    GDI is looking for passionate and dedicated team players to work with their partner, Le Germain Maple Leaf Square! **JOB SUMMARY** Reporting to the Housekeeping Manager the Room Attendant in charge of preparing a comfortable and aesthetic space for our guests through the responsibility of cleaning and proper sanitization of our hotel rooms. **WHAT WE...

  • Room Attendant

    5 months ago

    Ottawa, Canada Westmont Hospitality Group Full time

    The Housekeeper/Rooms Attendant is responsible for maintaining a clean and appealing guest room according to policy and brand standards. **Major Duties and Responsibilities** - Change bed linen daily. - Vacuum carpeting. - Dust all furniture (picture frames, bed frames, lamps, TVs, dressers). - Remove fingerprints and smudges (i.e. mirrors, shiny surfaces,...

  • Room Attendant

    6 months ago

    Ottawa, Canada Westmont Hospitality Group Full time

    The Housekeeper/Rooms Attendant is responsible for maintaining a clean and appealing guest room according to policy and brand standards. **Major Duties and Responsibilities** - Change bed linen daily. - Vacuum carpeting. - Dust all furniture (picture frames, bed frames, lamps, TVs, dressers). - Remove fingerprints and smudges (i.e. mirrors, shiny surfaces,...

  • Room Checker/room Attendant

    4 months ago

    Ottawa, Canada Welcominns Hotel Full time

    **Job Summary** WelcomINNS Ottawa is currently looking for detailed oriented '' **FULL TIME" Room Attendant/Room Checker (Supervisor)** to join our Housekeeping Team. Responsibilities include but are not limited to: **JOB RESPONSIBILITIES** - Clean assigned number of rooms / areas per work shift according to the hotel's standards. - Clean all aspects of...

  • Dining Room Attendant

    6 days ago

    Ottawa, Ontario, Canada FOODLUCK INC Full time

    Job Title: Dining Room AttendantJob Summary: We are seeking a skilled Dining Room Attendant to join our team at FOODLUCK INC. As a Dining Room Attendant, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience for our guests.Key Responsibilities:Address customer complaints or concerns in a professional and...

  • Dining Room Attendant

    4 days ago

    Ottawa, Ontario, Canada FOODLUCK INC Full time

    Job Title: Dining Room AttendantJob Summary: We are seeking a skilled Dining Room Attendant to join our team at FOODLUCK INC. As a Dining Room Attendant, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests.Key Responsibilities:Address customer complaints or concerns in a professional and...

  • Housekeeping Room Attendant

    5 months ago

    Ottawa, Canada Comfort Inn Ottawa East Full time

    HOUSEKEEPING ROOM ATTENDANT REPORTS TO EXECUTIVE HOUSEKEEPER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A...

  • Room Attendant

    5 months ago

    Ottawa, Canada Cartier Place Suite Hotel Full time

    We are currently seeking Room Attendants for our family owned and operated Hotel. Responsibilities and requirements include: **Job Description**: - Cleaning of guestrooms: dusting, vacuuming, moping cleaning of kitchens and bathrooms, changing of linens and making beds, up to a maximum of 22 room assignments - Cleaning of public areas: dusting, vacuuming...

  • Room Attendant

    5 months ago

    Ottawa, Canada Cartier Place Suite Hotel Full time

    We are currently seeking Room Attendants for our family owned and operated Hotel. Responsibilities and requirements include: **Job Description**: - Cleaning of guestrooms: dusting, vacuuming, moping cleaning of kitchens and bathrooms, changing of linens and making beds, up to a maximum of 22 room assignments - Cleaning of public areas: dusting, vacuuming...

  • Hotel Room Attendant

    5 months ago

    Ottawa, Canada Sheraton Ottawa Hotel Full time

    Live the Sheraton Brand - our room attendants are the associates who most strongly believe in, communicate and exemplify the goals, strategies and values that enliven the hotel in each and every aspect of the hotels’ operations and administration. **Responsibilities**: Efficient cleaning and presentation of guest rooms as laid down in the standard...

  • Housekeeping Room Attendant Pt

    4 months ago

    Ottawa, Canada Days Inn Downtown Ottawa Full time

    We are looking for a Room Attendant to join our team and provide excellent customer service to our hotel guests. Room attendant responsibilities include changing towels, making beds and cleaning bathrooms. You will also address clients’ queries and make sure our rooms are fully-stocked, clean and inviting at all times. If you’re interested in...

  • Housekeeping Room Attendant Pt

    5 months ago

    Ottawa, Canada Days Inn Downtown Ottawa Full time

    We are looking for a Room Attendant to join our team and provide excellent customer service to our hotel guests. Room attendant responsibilities include changing towels, making beds and cleaning bathrooms. You will also address clients’ queries and make sure our rooms are fully-stocked, clean and inviting at all times. If you’re interested in...

  • Room Attendant/ Alt Hotel Ottawa

    4 months ago

    Ottawa, Canada GDI Services hôtelier Full time

    GDI is currently seeking for Room Attendants for Alt Hotel Ottawa. Room attendants are responsible for cleaning and maintaining the rooms in accordance with hotel policies and procedures. Attendants must provide professional service and be meticulous in their work. If you are a dynamic, passionate and dedicated person, this job is for...

  • Room Attendant/housekeeping

    5 months ago

    Ottawa, Canada Lord Elgin Hotel Full time

    **Room Attendant applicant must be available Weekends and shifts can vary** **SUMMARY**: The Room Attendant works with the Executive Housekeeper to attain the cleanliness and guest service standards required by the hotel. **RESPONSIBILITIES**: - Respond to direct guest requests in an empathetic and timely manner. - Provide daily cleaning & sanitation per...