Guest Services Representative
4 weeks ago
Elmwood Spa is the largest day Spa in Toronto that has been in business for 40 years. Come work for a well known Spa
In this role you will set the tone for the full spa experience by interacting with the guest from the first introduction when they schedule a service, guiding them throughout their journey from check-in to services, check-out or providing them with a beverage. In this ambassador role, you demonstrate attentiveness to every detail from the physical environment, guest interaction, complemented with knowledge of our products and services, including food and beverage and our history/uniqueness.
Duties include but not limited to:
- check-in/check-out
- showcasing our facility through tours and directing guests to their next destination - whether the change rooms or a particular service room or a food and beverage venue.
- demonstrate a thoughtful and intentional ability to proactively interact not only with guests but also with colleagues.
- GSR’s also up
- sells through re-booking and closing product recommendations
- Proactively approaches guests to suggest beverages and light menu items.
- Learn Elmwood Spa’s client management system
- Follow booking, confirmation, cash out, gift certificate sale procedures according to the training provided and as per company policy.
- Answer all calls in a warm professional, polite, and courteous manner**. **Treat each caller as a potential guest**,** with an effort to ‘upsell’ when making bookings, selling gift certificates, and all other “moments of truth”.
- Provide motivation and support to all other staff members of all businesses and at all levels whenever the opportunity presents itself and is appropriate.
- Must be able to stand_
Perform basic mathematical functions
- Must possess good communication skills (understand and speak English)_
- Have a customer friendly attitude_
- Preference will be given to those with point of sale and sales experience_
**Job Types**: Full-time, Permanent
**Salary**: $15.50-$16.50 per hour
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
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