District Customer Experience Manager, Cz

2 weeks ago

Markham, Canada Hyundai Full time

Hyundai Auto Canada Corp. is headquartered in Markham, Ontario and is a subsidiary of Hyundai Motor Company of Korea. Hyundai markets a full line-up of vehicles in this country - from subcompact to premium sedans to sport utility and crossovers - and is committed to providing world-class, well-engineered products paired with a customer shopping and ownership experience that exceed expectations.

When Hyundai entered the Canadian market in 1983, it was the company’s first overseas subsidiary. Since that time, it has grown into one of the best selling automotive brands in Canada. Hyundai’s success can be attributed to the quality, safety, and design of its vehicles, which is reflected in numerous, high-profile awards they have recently won.

POSITION OVERVIEW
The District Customer Experience Manager, Central Zone, will be based out of our Markham, Ontario office. The overall purpose of this position is to ensure the attainment of our industry leading customer experience satisfaction goals at all customer touch points in our Sales and Service processes.

KEY RESPONSIBILITIES
- Customer Experience Sales process
- Customer Experience Service process
- SocialCX performance
- Hyundai’s exclusive Signature Certification program deliverables
- DCXM dealer reviews
- Utilization of Digital Services
- BlueLink customer activation - Dealership process
- Monitor and make recommendations related to mystery shops
- High opportunity Dealer root cause/action planning
- CR incidents / Dealer Case Management
- Sales and Service Training Registrations / Technical Training (team member certification)
- Dealer participation of national touch points, i.e. PoP, digital displays, tablet based services, and Hyundai Digital Service

REQUIRED SKILLS AND KNOWLEDGE
- Excellent MS Office skills
- Excellent communication skills (both written and verbal), complimented by attention to detail and follow up skills
- Ability to manage diverse groups and deal with change
- Action oriented
- Ability to maintain a professional image to internal and external customers
- Ability to work independently and travel on a regular basis
- Excellent organization and negotiation skills

REQUIRED EDUCATION AND EXPERIENCE
- 5-7 years of relevant experience in the same or similar position
- Completion of an undergraduate degree, or an equivalent combination of experience and education

Why Join Our Team?
Our award-winning culture has been recognized through our Great Place to Work certification for the past 5 years. We have been able to achieve this not only thanks to the dedication and commitment of our team members to our business, but also through a variety of fun activities and opportunities throughout the year which allow us to build strong engagement When you join Hyundai Auto Canada Corp., you will become part of an organization that promotes diversity, inclusion and overall well-being. We offer an excellent benefits package including RSP matching, flexible start times, maternity leave top up, an attractive vehicle-lease program, demo vehicles for Managers and education support.

Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.

  • District Manager

    2 months ago

    Markham, Canada Pet Valu Full time

    Location: Markham, Ontario **Job Description**: Job Summary Reporting to the Director of Corporate Store Operations, the District Sales Manager is responsible for all activities and sales results in the district. The District Manager will hire, train and develop their management teams to attain sales growth. They will ensure district-wide customer...

  • District Manager

    4 days ago

    Markham, Canada MBI Brands Full time

    **The location for this role could be GTA or Eastern Ontario.** A District Manager provides management and leadership support to a team of QSR franchised units within an assigned region. This position will also be responsible for coordination of business development efforts and initiatives within the region. Furthermore, a District Manager will be...

  • District Sales Manager

    1 week ago

    Markham, Canada Hyundai Full time

    Hyundai Auto Canada Corp. is headquartered in Markham, Ontario and is a subsidiary of Hyundai Motor Company of Korea. Hyundai markets a full line-up of vehicles in this country - from subcompact to premium sedans to sport utility and crossovers - and is committed to providing world-class, well-engineered products paired with a customer shopping and ownership...

  • Manager, Customer Experience

    4 weeks ago

    Markham, Canada Metergy Solutions Inc. Full time

    **Role**: Manager, Customer Experience (L3) **Status**: Full Time **Reports to**: Director, Customer Experience & Onboarding **Location**: Toronto Office (Markham) About Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of...

  • Manager - Customer Experience

    3 weeks ago

    Markham, Canada Metergy Solutions Inc. Full time

    **Role**: Manager, Customer Experience (L3) **Status**: Full Time **Reports to**: Director, Customer Experience & Onboarding **Location**: Toronto Office (Markham) **Role Overview**: **Key Responsibilities**: - Champion customer journey mapping initiatives to identify pain points and opportunities for improvement throughout the customer lifecycle. - Review...

  • Manager, Customer Experience

    1 week ago

    Markham, Ontario, Canada Metergy Solutions Inc Full time

    Role: Manager, Customer Experience (L3) Status: Full Time Reports to: Director, Customer Experience & Onboarding Location: Toronto Office (Markham) Role Overview: The Manager, Customer Experience position delivers exceptional customer experiences and will champion initiatives to enhance customer satisfaction across all touchpoints. This...

  • Manager, Customer Experience

    1 week ago

    Markham, Ontario, Canada Metergy Solutions Inc. Full time

    Role: Manager, Customer Experience (L3)Status: Full TimeReports to: Director, Customer Experience & OnboardingLocation: Toronto Office (Markham)About Metergy Solutions Inc. ("Metergy")Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world's largest investors, owners and operators of infrastructure assets across the...

  • District Manager

    3 weeks ago

    Markham, Canada MBI Brands Full time

    **The location for this role is the Greater Toronto Area.** A District Manager provides management and leadership support to a team of QSR franchised units within an assigned region. This position will also be responsible for coordination of business development efforts and initiatives within the region. Furthermore, a District Manager will be accountable...

  • District Manager, Fb Burrito

    2 months ago

    Markham, Canada MBI Brands Full time

    A District Manager (DM) provides management and leadership support to a team of QSR franchised units within an assigned region. This position will also be responsible for coordination of business development efforts and initiatives within the region. Furthermore, a DM will provide will be accountable for driving franchisee sales and profit, coaching for...

  • District Manager, Fat Bastard Burrito

    2 weeks ago

    Markham, Canada MBI Brands Full time

    **This position will be based in Eastern GTA** A District Manager provides management and leadership support to a team of QSR franchised units and corporate units within an assigned region primarily within Ontario. This position will also be responsible for coordination of business development efforts and initiatives within the region. Furthermore, a DM...

  • Brand Environment District Manager, Levi's

    2 weeks ago

    Markham, Canada Levi Strauss & Co. Full time

    We believe that clothes — and how you make them — can make a difference. Since 1853, we’ve been passionate about innovation to meet people’s needs. We invented the first blue jean. And we reinvented khaki pants. We pioneered labor and environmental guidelines for our manufacturing partners. And we work to build sustainability into everything we...

  • Assistant Manager

    2 weeks ago

    Markham, Canada Laura Canada Full time

    Company Description Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two...

  • Customer Experience Lead

    2 months ago

    Markham, Canada OptiSolve Ltd. Full time

    COMPANY DESCRIPTION OptiSolve® is a technology company focused on environmental health & safety and optimizing hygiene outcomes. Leveraging more than 60 years of successful business in the cleaning and disinfection industry, we recognized that looking at a surface and checking off a box was not enough to validate cleanliness. Today, we are redefining...

  • Retail District Manager, Canada East Outlets

    2 weeks ago

    Markham, Canada Levi Strauss & Co. Full time

    You're an original. So are we. We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the...

  • Coach Operator

    7 days ago

    Markham, Canada TRI BESTWAY Bus Full time

    J - Motorcoach Operator - Full-time, part time - 300 to 600 per job, 1 job can be done in a "day". Must have BZ or CZ license - willing travel, willing out of town for over night(meals and accommodation will be provided) - salary plus guarantee gratuity and meals - must 2-3 years motorcoach experience - latest driver abstract with clean history. - can...

  • Customer Experience Trainer

    2 days ago

    Markham, Canada Brown & Brown Insurance Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. ​ Brown & Brown Canada has an exciting opportunity available for a Customer Experience Specialist . Reporting to Digital Services, working with Personal and Commercial Lines. This specialist role will train...

  • Customer Experience Representative

    3 weeks ago

    Markham, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: About TTI Canada TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers...

  • Customer Experience Representative

    4 weeks ago

    Markham, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: POSITION TITLE: Customer Experience Representative (1 Year Contract) REPORTS TO: Customer Experience Manager DEPARTMENT: Milwaukee Brand LOCATION: Markham, ON BAND LEVEL: L1 We are looking for an enthusiastic and experienced individual to...

  • Customer experience associate

    1 week ago

    Markham, Ontario, Canada TD Full time

    Lieu de travail:Markham, Ontario, CanadaHoraire:15Secteur d'activité:Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d'offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre...

  • Customer Experience Associate

    1 week ago

    Markham, Ontario, Canada TD Bank Full time

    Nous utilisons des témoins pour fournir et améliorer nos services de sorte à vous offrir une expérience plus personnalisée, et les services de suivi sont désactivés. Pour en savoir plus sur les témoins utilisés et pour consulter vos préférences, veuillez vérifier les paramètres de votre navigateur ou sélectionner Accepter pour consentir à...