General Insurance Customer Service Representative

3 weeks ago


Richmond, Canada T.S. McKenzie Insurance Agencies Ltd. Full time

We are a fast growing family owned Independent Insurance Broker located in Richmond BC looking to add an experienced Personal Lines Customer Representative and Marketer to join our team.

**What’s Expected**

**Customer Service**
- Review each client’s needs for personal lines and autoplan insurance and offer the best insurance advice and options to meet those needs.
- Process ICBC Autoplan and Personal Lines transactions including, travel insurance.
- Complete binding, invoicing, and file documentation of assigned accounts.

**Marketing**
- Marketing new personal line business submissions and large volume of renewal business.
- Including Homeowner, Condominium, Seasonal, Rented Dwelling, and Boat insurance.
- Communication with insurance company underwriters.

**What we offer**:

- Salary Range between $70,000 - $100,000 based on qualifications.
- Full time 10:00am to 6:00pm Tuesday - Saturday schedule.
- Comprehensive Medical, Dental and Group Benefits Plan.
- Educational reimbursement program with certification upgrades paid 50% up front and the remainder upon successful completion.
- Centrally located office in the heart of the Richmond BC.
- Positive family environment, yet professionally empowering with awesome staff in place to welcome you aboard.

**Qualifications**:

- Minimum 5 years of Personal Lines experience.
- A Level 2 Insurance Broker licence in BC.
- Proficient with ICBC Autoplan and PolicyCenter
- Proficient with the PowerBroker Agency Management System as well as Microsoft Office (Word, Excel; Outlook); and Power Quote.
- Proficient with Insurance Company Quoting System, for, Family, Intact, Wawanesa, Gore.
- A history of providing excellent customer service and insurance advice.
- Strong English and communications skills, both written and verbal. Cantonese and Mandarin Speaking are assets.

Punctual, with the ability to organize and prioritize work effectively.

**Salary**: $40.00-$60.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- RICHMOND, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 5 years (required)

Work Location: One location

Expected start date: 2023-03-01



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