File Clerk

2 weeks ago

Burnaby, Canada Pacific Blue Cross Full time

Pacific Blue Cross has been British Columbia's leading benefits provider for 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. Together with our subsidiary BC Life, we provide health, dental, life, disability and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.
- We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our Pacific Blue Cross Health Foundation, we also provide funding to community organizations with a focus on alleviating mental illness and chronic disease. We're interested in finding people who want to make a difference and who will take advantage of every opportunity to build a career with us.
- Pacific Blue Cross offers an attractive compensation and benefits package, fitness programs, and an onsite gym and cafeteria. Our workplace culture values health and wellness, continuing education, environmental sustainability and giving back to the community.
- If you are committed to improving the health and well-being of British Columbians, we are currently recruiting for a File Clerk to join our Individual Plans team. It is a permanent role, and will require working from office 100% of the time.

**Job Summary**

**Job Duties**

**_ Individual Products Support_**
- receiving and sorting documents created by customer service representatives.
- Prepares and distributes information kits for brokers and other individual plan related materials, including materials for trade shows and conventions, on request.
- Updates in-house system with contact information from prospects.
- Updates task lists on Outlook with new addresses for EHC and Dental.

**_Mail Processing_**
- Redirects mail, delivers and retrieves documents and materials to and from other departments.
- Checks to ensure mail outs meet established quality and accuracy standards. Prepares materials for outgoing mail and courier delivery.

**_Member and Broker Information Maintenance_**

**_Manual File Maintenance and Administration_**

**_General Department and Team Support_**
- Using the basic features of word processing software, generates a variety documents, such as renewal letters and master statements, from standard templates and established formats on request from Team Leaders.
- Orders and maintains an inventory of internal department stationary and supplies.
- Maintains department photocopiers and printers in working order; troubleshoots basic equipment malfunctions such as paper jams and low toner levels. Places service calls to vendors as required.
- Sends, receives and distributes faxes for the department
- On a one to one basis, supports new employees by demonstrating the execution of specific tasks and duties, and sharing knowledge and experience on request.
- Performs other assigned duties related to the provision of administrative and clerical support which do not affect the rating of the job.

**Qualifications**:

- High school graduation or equivalent.
- Minimum keystroking skills of 6,500 ksph
- Demonstrated proficiency in the use of Basic Excel and Basic Word
- No previous related experience required
- ._

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