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Customer Service

2 months ago

Ottawa, Canada Alpha Auto Group Full time

Alpha Auto Group ("AAG") is a growing and nationally focused auto dealer group based in Toronto, with various locations across Canada and the USA. AAG’s mission is deeply rooted in delivering best in class service for our valued customers by putting our customers first through world class service.

With the ever increasing demand for support and service in the auto industry, some of our **Ottawa **locations are looking for **Parts Advisors** to join our team.

**Responsibilities**
- Working directly with customers, suppliers and technicians to ensure that there is ongoing communication and effective operations within the parts department.
- Always working towards improving operational efficiencies.
- Order parts for customers' repair needs.
- Maintain and nurture ongoing rapport and relationships with business partners.
- Oversee and maintain parts inventory.

**Qualifications**
- Previous parts advisor experience. (min 1 yr)
- Deep passion and interest in human centered customer experiences.
- High attention to detail and able to work with mínimal supervision.
- Comfort working with all levels of staff and customers.
- Strong verbal and written skills and proficiency in English.
- Proficient in Microsoft Office Applications. (Excel, Word, Outlook)
- Strong interpersonal skills.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$25.00 per hour

**Benefits**:

- Extended health care

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Automotive Parts: 1 year (required)
- Customer Service: 3 years (required)

**Language**:

- English (required)

Licence/Certification:

- Drivers License (required)

Work Location: In person

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