Technical Event Production Supervisor

3 months ago

Toronto, Canada OCAD University Full time

OCAD University acknowledges the ancestral territories of the Mississaugas of the Credit, the Haudenosaunee, the Anishinaabeg and the Huron-Wendat, who are the original owners and custodians of the land on which _we live, work and create._

**_ Please note that internal job postings are open only to current permanent OPSEU Local 576 Unit 1 employees and temporary OPSEU Local 576 Unit 1 employees with one year of continuous service. _**

Reporting to the Manager, Strategic Planning & Technology Deployment, the Technical Event Production Supervisor** **leads the coordination and deliverables for all technical aspects of events on and off campus, and online. Working with multiple internal and external support services and stakeholders at all levels, the Technical Event Production Supervisor ensures technology support requirements and deliverables are well documented and provided in a timely and professional manner while ensuring communication is maintained between stakeholders and support personnel. This position is also responsible for developing and maintaining support systems and leads technical event production for any related OCAD University (OCAD U) special projects or initiatives. The Technical Event Production Supervisor supports technical and logístical strategic assessment, planning and adoption of new modes of online delivery and engagement in response to increased demand for online and hybrid events, and other activities including support for remote work, streaming content and immersive and interactive environments or other high-profile initiatives involving new platforms and technologies.

**Responsibilities**:

- Supervision, Coaching & Mentorship_
- Lead technical production services for all OCAD U events and exhibitions while working with multiple offices, committees and working groups to coordinate annual recurring events on campus, including but not limited to, Orientation Days & Big Welcome, Nuit Blanche, President’s Town-hall, Festival of The Body, Ontario University Fair, Convocation and the annual Graduate Exhibition
- Supervise Technical Event Production Services staff to carry out technical support, setup, and installation requests, coordinate and schedule work, develop training materials and document services and support, post communications, attend meetings, and bring matters requiring escalation to the Manager, Strategic Planning & Technology Deployment
- Promote a culture of excellence by setting an example, encouraging, coaching and mentoring TEPS staff with a focus on the skills needed to provide high quality event support services and customer service, including technical skill, empathy, tolerance, patience and a strong service orientation
- General / Event Support_ _
- Act as the primary contact within the TEPS team for producing and maintaining instructional content, and information about TEPS Services, including information about TEPS services in the IT Services Support Portal and Website
- Prepare and maintain Venue Package ensuring that pricing models and service offerings are kept up to date
- Procure, manage, and maintain a fleet of event production equipment and resources to service the University and work with departments to procure specific project and exhibition equipment to use for onsite and offsite events
- Coordinate, set-up and provide installation services for on/off campus exhibitions and projects, while working with clients to develop a plan for setup, mounting or installation of technical equipment for large scale events or individual artist projects and exhibitions
- Liaise and maintain vendor relationships with external AV event production partners to outsource projects beyond the scope of in-house support
- Provide service to the Onsite Gallery for all of its exhibitions and events and work with the Director and Curator to coordinate physical installations and consult on the technical aspects for ongoing exhibitions at the Onsite Gallery
- Set up and maintain streaming and broadcast service capabilities to facilitate and support all OCAD U’s online events, providing clients the ability to stream any physical or Online Live meetings and events directly to personal web space in the cloud including OCAD U Live, Youtube, Vimeo, Facebook, Twitch or directly embedded onto own webpage
- Provide high level virtual online meeting and event support services
- Maintain currency and knowledge of all major video conferencing platforms (Teams, Zoom, etc.) and provide the tools and coordination to produce professional online meeting and event experiences for the OCAD U community
- Create and participate in working groups to coordinate annual exhibition and event offerings in collaboration with Faculty Offices and work with program leads and event coordinators to address technical requirements of events, exhibitions, symposiums, and conferences such as Festival of the Body, INTM show, CADN Conference, Art Creates Change, Faculty of Design Speaker Series etc.
- Invoice

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