Inbound Team Lead

2 weeks ago

Bolton, Canada CT Corporation Full time

**Help us boldly shape retail in Canada**

Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need the best talent to help us evolve and drive change across the business - and boldly help shape Canada’s retail industry. As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

The Inbound Team Lead will be the driving force behind planning and managing the tactical work required to make steadfast progress towards our Inbound Vision. Key components to this role include driving consistent inbound practices across shifts and crews within Bolton DC. This includes providing leadership for all support functions within the inbound processes. This also includes collaboration externally with Vendors to improve compliance to our vendor standards which are necessary to enable flow of merchandise from the receipt of ASN data to inventory available in location for picking.

The role will be responsible for partnering with Shift Managers, who own inbound production and the Department manager to ensure all direct labour is making changes necessary to drive continuous improvement in our inbound KPI’s. They will support a vision of “Quality First, “Quality at the Source”, “Pride in Ownership”. Be an exceptional people leader, have passion for driving continuous improvement with the ability to prioritize and manage multiple tasks and responsibilities while consistently meeting deliverables. Possess clarity, discipline, and consistency.

**What you will do**
- Provide leadership and direction to an ISS Lead and a group of specialist and coordinators; set expectations and provide coaching, training, and feedback; support ongoing personal development of team members
- Promote and facilitate a high-performance culture, inspiring, and encouraging positive communication and effective feedback
- Partner with Mangers and support the AVP in defining necessary tactics to make annual progress towards the Inbound Vision for Toronto Operations
- Act as the primary point of contact for the DC for internal and external cross functional teams.
- Lead inbound quality initiatives with vendors and internal stakeholders
- Analyze and action potential business risks derived from vendor shipments
- Authorize inbound quality exemption requests and debit reversal requests from vendor and SC partners
- Continue to strengthen and build relationships with internal and external partners to ensure effective communication and process integration
- Investigate and analyze challenges that are identified by the team members
- Lead cross functional projects that support divisional objectives
- Facilitate change and encourage all partners to seek out innovative approaches and solutions
- Partner with Production Control to provide in depth analysis on the Inbound replenishment forecast and labour strategy within the production planning horizon
- M onitor the queue and provide direction as to prioritization of daily work
- Lead the ISS team to support productivity and quality goals
- Conduct quarterly performance checks in’s with team members and conduct annual performance reviews

**What you bring**
- Prior Team Lead or Manager Experience
- Minimum 5 to 7 years cross functional Supply Chain experience
- 2-4 years’ experience with Vendor Management/Partnership and collaboration required
- Prior experience with data analysis and data mining with a high level of comfort working in PPA tables
- Proven project management experience
- Advanced Microsoft Office skills (Access, Excel, PowerPoint and Outlook)
- Post-secondary degree required
- 3years experience within a distribution, TQM or manufacturing environment recommended
- Knowledge of Lean and Continuous Improvement Processes with Lean Six Sigma Black Belt considered an asset

**Who you are**
- Self-starter who is comfortable navigating through ambiguity
- Strong problem solver, comfortable identifying root cause and suggesting potential solutions
- Strong interpersonal, communication and presentation skills
- Ability to plan and manage at both the strategic and operational levels
- Ability and confidence to identify and cultivate relationships with key stakeholders of varied levels
- Demonstrated ability to drive change - seeks and lead continuous improvement initiatives from planning to execution
- Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It’s more than the iconic triangle that keeps our employees around. From benefits and perks,

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