Support Staff

18 hours ago


Hamilton, Canada Rapscallion & Co. Full time

_**The Basic Gist**:_

Rapscallion & Co. is the reinvention of two of our previous restaurant/bar concepts from the downtown Hamilton area, Rapscallion Rogue Eatery & Two Black Sheep.

Rapscallion & Co. features an ever-changing & elevated menu focused on sharing plates & providing a "nose-to-tail" dining experience.
- **What’s An “Other Bird”?**_

The Other Bird is a hospitality family that includes _The Mule & Rapscallion & Co. _(Hamilton, ON), _Burro _(Burlington, ON), _The Mule_ - _London & Hunter & Co. _(London, ON), _The Mule - Port Dover_ (Port Dover, ON), and the incoming _The Mule - Cambridge_ (Cambridge, ON).

We are a young, growing, and fun-loving company that believes in providing amazing culinary and service experiences.
- **The Job**:_

We are looking for a new support staff member to join our team. What is a support staff member you ask? You would wear a couple of hats including, host, food runner, busser, bar back and you would be responsible for:

- Being passionate about delivering the best experience through attentive and friendly service
- Greeting all guests as they walk through the restaurant
- Managing and prioritizing the restaurant waitlist, and ensuring the front door is manned effectively
- Answering any incoming phone calls and politely answering any questions to the best of your ability
- Following all company safety and sanitation policies and procedures
- Responsible for cleanliness and stocking of service areas throughout the shift
- Emptying trash and spot sweeps whenever floor needs it
- Performing opening and closing responsibilities in a timely and detailed manner
- Ensuring all food is properly presented prior to running it out to a guest
- Delivering food to tables and ensuring guests have all they need
- Bussing and resetting tables with a sense of urgency
- Offering assistance to guests by clearing away dishes, glassware, and refilling beverages if needed
- Contributing to a friendly & cooperative work environment by assisting all other team members as needed
- Receiving direction from The Mule's Management team.
- SmartServe Certification is required.
- Evening & Weekend work availability is required
- Front-of-House restaurant experience, specifically in hosting, food-running or bar-backing will be an asset.
- **How to Apply**:_

We look forward to hearing from you

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $16.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Tips

Application question(s):

- Are you able to work late nights (closings from 10pm - 2am) and on weekends?

**Experience**:

- restaurant hosting: 1 year (preferred)
- restaurant food-running: 1 year (preferred)

Licence/Certification:

- Smart Serve Certification (required)

Work Location: One location


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