Transit Control Centre Inspector

2 months ago


Richmond Hill, Canada York Region Full time

Status
- Casual/On-call
- Temporary - Approximate length of assignment, in months
- Type of Position
- an Addition to Staff
- Start Date
- Immediate
- Salary
- Per hour
- Salary Grade
- $34.32 - $37.32
- Department
- York Region -> Public Works -> Transit
- Location
- 50 High Tech Road, - Richmond Hill, ON L4B4N7 CA (Primary)
- Job Description (E)

**ABOUT US**
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

**WHAT WE OFFER**
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace - aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- ** Defined Benefit Pension Program -** With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- **Employer of Choice - **Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- **Benefits and Wellness -** Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- ** Inclusive and Diverse Workforce -** We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

**ABOUT THE ROLE**

Reporting to the Supervisor, Control Centre, is responsible for monitoring and reporting on the operation of conventional and Bus Rapid Transit (BRT) services to ensure contractor compliance, including monitoring electronic service and schedule adherence; collecting data from various systems (e.g. INIT, CAD/AVL, and GFI); assigning road closures and detours; investigating Customer Relationship Management (CRM) cases; assigning CRM cases; providing guidance to the contractors control centre staff and providing assistance for specific activities to verify compliance; and ensuring proper usage by contractors of all Intelligent Transportation System (ITS) equipment.

**WHAT YOU'LL BE DOING**
- . Ensures equipment is working properly and receiving proper usage by contractors.
- Utilizes ITS equipment to ensure service quality, schedule adherence, and records management.
- Monitors and measures effectiveness and accuracy of all ITS equipment including vehicular GPS and CAD/AVL.
- Performs specific tasks in the transit control centre, including electronic service monitoring for planned and unplanned detours and road closures, headways, missed trips, delayed starts, blocks with no bus logged in and off-route buses.
- Monitors Mobile Forms by contractors and verifies issues with each contractor.
- Utilizes TMS equipment to ensure quality service performance and contract management, in conjunction with TMS unit and the Service Planning section.
- Monitors and ensures contractor compliance related to route schedules, changes to timetables and routing adjustments, and schedule adherence of entire transit system and performs random checks.
- Coordinates and sends field responses to unscheduled service changes and major incidents, accidents and occurrences, and communicates to appropriate personnel.
- Utilizes ITS equipment, such as Mobile Statistics, to track, report, and analyze vehicle locations; obtains automatic passenger count information and other service related information.
- Maintains a Daily Log of events, including hourly updates and sends to identified personnel.
- Liaises with Enforcement staff to ensure that information is provided in a timely manner, and operational needs are fulfilled.
- Liaises with internal staff and contractors, government and non-government agencies and the public for information, operational activities, issues and problems, etc and provides advice on possible solutio



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