Bilingual Customer Service Representative

3 weeks ago

Ottawa, Canada GFL Environmental Inc. Full time

GFL Environmental is looking for a Bilingual Customer Service Representative who will assist in selling and promoting GFL’s Liquids waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.
This opportunity is based out of our Hawthorne Road, Ottawa location.

**Key Responsibilities**:
Daily review of upcoming projects with our Scheduler
Assisting sales team with various requests throughout the day such as preparing service work orders, generating, and updating quotations, preparing equipment inquiry forms and billing preparation.
Processing service orders from current customer base in both official languages, English and French.
Qualifying incoming phone calls from perspective customers and routing those calls to the appropriate salesperson.
Directing Emergency requests to the Emergency Response group and ensuring that response is facilitated and followed up.
Preparation of waste profiles, shipping documents and manifests for waste related pick ups
Assist other administrative staff with daily phone inquiries.
Hire subcontractors and reserve rental equipment as required for upcoming jobs.
Other related duties as agreed and assigned by your Manager.

**Skills and Qualifications**:
Must be bilingual in English and French
High school diploma or equivalent.
Minimum of two to five years’ experience in an industry related field or sales support function or p revious experience in a similar role.
Excellent written and verbal communication skills in English and French.
Excellent organizational skills with ability to multi-task in a busy environment with unexpected interruptions.
A willingness to learn.

**We offer (Perks & Benefits)**:
Competitive pay.
Overtime after 44 hrs./weekly.
All year-round employment.
Group Insurance Benefits after 3 months (Health/Dental/Life/LTD).
Group RRSP (matching after 3 months).
Possibility of career advancements within the organization.

We thank you for your interest. Only those selected for an interview will be contacted.

GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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