Intake Coordinator

The Alzheimer Society of Brant, Haldimand Norfolk, and Hamilton Halton (ASBHNHH) is looking for an Intake Coordinator for a **12-month contrac**t. Under the direction of the Team Lead, First Contact, this position serves as the initial point of contact and information for all potential clients of the ASBHNHH.

This position is located at our Burlington Office with occasional travel throughout Halton Region. Office hours are Monday to Friday from 8:30 am to 4:30 pm, but occasional evening and weekend work may be required. The hourly rate range for this position is $22.58 - $28.23 per hour.

**Tasks**:

- Speaks with clients on the phone or in person (walk-in), acting as an initial point of contact and information for potential clients.
- Screens potential clients based on standard criteria via telephone, fax and in-person contact.
- Explores in a sensitive manner the nature of the request for service (i.e. presenting problem, request for service, precipitating factors).
- Prioritizes cases according to the needs of the client and matches clients with the appropriate program as required.
- Schedules appointments as required.
- Registers clients for social groups and educational programs, and maintains, updates and monitors current client waiting lists.
- Provides families with relevant information for other community agencies and programs if they are not appropriate for the organization, or if they require additional community services, ex. legal counsel or financial planning.
- Liaises with other community agencies to facilitate referrals and coordinate client services as required.
- Enters data into client database, recording demographic information and other client case history and performs statistical reporting as required.
- Takes an active role in promoting and protecting personal health and safety and the health and safety of others, both staff and consumers. [Sec. 28(2) OHSA]

The above tasks are representative but not all-inclusive.

**Specialized Knowledge and Skill Requirements**:

- Must have experience working with persons living with dementia along with an in-depth knowledge of Alzheimer’s disease and related dementias.
- Must have experience performing screening and triaging.
- Excellent oral and written communication skills.
- Ability to work independently in a professional, self-directed, and collaborative manner.
- Ability to use discretion, sound judgement and tact in handling sensitive/confidential information and situations.
- Knowledge of local community support services.
- Must have a valid driver’s license and access to a reliable vehicle.
- Clear criminal reference check for the vulnerable sector
- Ability to speak a second language is an asset

All employees are expected to abide by the ASBHNHH Code of Conduct.

**Educational Requirements**:
A university degree in social sciences or a related field, or comparable education, along with knowledge and understanding of community resources and services is required.

**Benefits and Working Conditions**:

- 35-hour work week
- 3 weeks paid vacation to start (+ 2 additional float days)
- Paid sick time
- Employee Assistance Program
- Collaborative and supportive team environment
- **We thank all applicants for their interest however, only those selected for an interview will be contacted.**_

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $22.58-$28.23 per hour

Expected hours: 35 per week

**Benefits**:

- Employee assistance program
- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- working with persons living with dementia: 2 years (preferred)
- client screening: 2 years (preferred)
- working in/with community services: 2 years (preferred)

Work Location: In person

Application deadline: 2024-05-12