Community Engagement Coordinator

2 weeks ago

Vancouver, Canada Workday Full time

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Do what you love. Love what you do.

At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Role

Workday Community is a modern collaboration space for our customers and partners, as well as many organizations across Workday. As a Community Engagement Coordinator at Workday, you’ll work with our Community Engagement Managers to support the Operations & Engagement team with triaging, moderating and supporting team goals.

You will support users so they feel informed and enable them to complete their business, communication, and member engagement goals in the Community effectively. You will ensure that policies and processes are known and implemented throughout the day-to-day actions of all users. You will work hands-on with the Workday Community platform & community support initiatives to build value, trust, gameify, and influence behaviour on the community.

About You

**Responsibilities**:
- Own the community customer success experience including day-today relationships management, support and all activities that contribute to customer satisfaction- Support community engagement events, programs and tactics- Work hand-in-hand with the stakeholders, community inbound engagement managers to drive desired outcomes- Support implementation of calendar/roadmap for community engagement projects/programs- Support gamification strategies- Focus on improving on existing frameworks, work processes and standardized templates related to various stages of target company community integration and due diligence.- Work as a liaison between various Engagement Program Managers to triage support requests- Provide weekly community insights and reports

Key Skills
- Engagement & People Skills:_- Monitor and listen to understand member and stakeholder needs- Test engagement techniques in order to boost participation- Collaborate with teams across the business to incorporate community strategy- Facilitate enablement sessions for community engagement playbooks- Advocate for and build support for Community

Strategic Skills:
- Measurement, Benchmarking & Reporting- Synthesizing results and Consulting- Selling, Influencing & Evangelizing, Presentation, Facilitation- Plan community programs designed to generate value

Technical Skills:
- Data Collection & Analysis- Slack experience- Khoros Care experience- Salesforce experience

Technical Skills:
- Develop and test community engagement programs- Analyze and present community data that addresses stakeholder needs

Basic Qualifications- 1+ years of experience working with Khoros Care, Salesforce, or Slack-
- 1+ years experience in community member engagement strategies

Other Qualifications- Excellent presentation and facilitation skills-
- Familiar with Community, social media culture, analytics, and content management- Experienced in engaging, consulting, and making recommendations to stakeholders- Validated understanding of customer support principles- Superb communication skills, and the ability to adjust tone and voice- Ability to work cross
- functionally and independently- Operational-level knowledge of community platform tools- Enterprise B2B consultancy experience- Customer service experience- Jira experience

to explore what, if any, reasonable accommodations or exemptions Workday is able to offer.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral

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