Representative, Inside Sales

3 days ago

Stoney Creek, Canada Ramp Inc Full time

**Position Title**:Inside Sales Representative

**Location**:Stoney Creek, Ontario

**About Samuel, Son & Co. Ltd.**

At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business - enabling us to build on over 167 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change - within our organization and in the communities where we live and work. If you’re seeking an inclusive, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We’re stronger together.

**Here are some of the great benefits that we offer**:

- Competitive wage
- Company paid health and dental benefits
- Paid vacation and an annual bonus
- Defined Contribution Pension Plan with company match
- Opportunity for career stability and growth
- Tuition reimbursement program
- Affinity group for women
- On the job training

**Responsibilities**
- Responsible to handle day to day functions for a large contractional account
- Responsible to conduct month end inventory review and purchase recommendations with purchasing and sales management
- Develop product and operational knowledge of Samuel, Son & Co., Limited.
- Train with our sales team and attend all job-related training sessions.
- Develop knowledge of all applicable Samuel facilities.
- Provide back-up coverage for the other Inside Sales Representatives.
- Maintain ongoing contact with customers and promote exemplary customer service.
- Manage account activity and status.
- Ensure timely delivery of products with a desire to provide world-class service.
- Participate in the design of sales strategies.
- Assist in the management and growth of existing customer accounts.
- Generate quotations and supply product information to satisfy customer needs.
- Provide solutions to customer inquiries.
- Develop strong relationships internally and externally.
- Initiate a sales career development plan.
- Monitor inventory and discuss upcoming requirements with any contract or hold and release programs with current or new accounts developed.
- Make the prompt turnaround of quotes a priority.
- Speak to customers about developments and events (e.g. new / discontinuing products, increases or decreases in manufacturing activity, etc.) that could impact our business and share this information with the sales team.
- Establish and maintain good day-to-day working relationships with customer contacts.
- Write up all orders promptly as received, ensuring the accuracy of all relevant details (e.g. specifications, processing requirements, shipping and handling, etc.).
- Monitor the status of customers’ orders and intervene as required to ensure on-time delivery.
- Contact customers to inform them as soon as it is determined that their order will be late or incomplete and to work with them to minimize the consequences of the service breakdown.
- Be an advocate for the customer in dealings with various departments such as Credit, Production, Operations, Shipping and Purchasing.
- Perform all duties in a manner that is consistent with principles outlined in Samuel’s Customer Bill of Rights.
- Support and assist with customer satisfaction surveys.
- Understanding of the gross margin performance that is expected from your accounts.
- Take all relevant cost factors into consideration when developing quotes and ensure that quoted prices will be sufficient to deliver expected gross margins.
- Review the profit performance of accounts on a regular basis and look for ways (e.g. material utilization, processing set-ups, freight, etc.) to improve.
- Take personal accountability for the inventory position and performance of accounts.
- Ensure Special Purchase Requisitions are placed as required to meet customer requirements with consideration to customer usage patterns and economic order quantities.
- Review the total in-stock and on order position of accounts to anticipate potential excess and aged inventory issues.

**Education and Certifications**
- Completion of post-secondary education, University / College education in Business or Marketing preferred, or equivalent combination of education and experience.

**Qualifications**
- Experience in the steel service industry an asset
- Knowledge of AutoCAD an asset
- Effective time management skills, ability to prioritize, able to work as a member of a team
- Strong written and oral communication skills
- Experience with Excel, Word, and Outlook. D365 experience is a plus.
- Previous interaction and experience working with customers
- Drive, determination and ability to work both independently with little direction and as part of a team.
- Focused on value-added selling, customer service, and developing strategic partnerships with customers.

At Samuel we believe in a c

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