Practice Consultant Support

6 months ago

Vancouver, Canada QHR Technologies Inc Full time

**Position Summary**:
The Practice Consultant Support (PCS) is an important role within the Connected Healthcare Network (CHN) Team. Executing QHR’s vision of connecting Providers to their information, their patients and each other. This is a home office-based role to help the Practice Consultant’s enhance the customer experience and uncover new sales opportunities - fostering relationships with healthcare organizations and Providers. Working closely, as a team, with the Practice Consultants reporting to the Manager, the PCS will act as a reliable and knowledgeable point of support with some contact with our customers and prospects. You will work with Practice Consultants and spend some time with Accuro customers to ensure they are using the right suite of QHR technology solutions. The job is focused on supporting the Western Region team delivering a first-rate customer experience and retention while driving additional new sales opportunities through Accuro customer prospecting.

**Primary Responsibilities**:

- Managing Western Region projects and deployments
- Creating and preparing reports related to the team
- Following up with cases/opportunities and other departments as per PC requests
- Preparing and maintaining team documentation and processes
- Support the PC’s who are the prime account manager and advocate for the assigned customers.
- Build strong relationships with current customers through remote and in-person interactions.
- Support the team to Identify possible opportunities for further sales - adoption and integration of additional modules.
- Support the team for the roll out and adoption of new product initiatives to QHR’s existing customer base.
- Liaise with the Client Services team to handle customer escalations as required.
- Keep current with all product releases and new functionality.
- Share best practices within the team

**Additional Duties and Expectations**:

- Promote QHR’s “Blue Culture” framework to foster a collaborative, positive and efficient workplace,
- Contribute to the organization’s positive image both internally and externally,
- Perform other duties consistent with the position, as reasonably directed by your manager.

**Qualifications, Education and Experience Requirements**:

- Project management experience (health care related preferred)
- IT proficient - (word, Excel, Outlook, Salesforce) with requisite typing skills
- Customer Service Focused
- Clinical background an asset.
- Organizational experience
- Communication skills
- Independent worker
- Accountable
- Thorough knowledge of the QHR Accuro and add on products. - Preferred
- Effectively communicate value proposition for Accuro modules.
- A team player who is a self-starter, motivated and results oriented.
- Effectively follow up and communicate with all levels of the organization.
- Demonstrates ability to manage complex and competing priorities with time management and organizational skills.
- Superior communication, interpersonal skills.
- Analytical problem-solver.
- Schedule flexibility. Travel is required occasionally in support of the PC’s
- Clinical healthcare experience and/or experience with Accuro an asset

**Day-to-Day Activities**:

- Plan and prepare project plans based on information provided by the team
- Assist in the execution of approved project plans
- Prepare documents related to process and key presentations
- Assist in the preparation of spreadsheets related to clients, budgets, results and projects
- Prepare internal reports to assist the PC’s and Manager.
- Maintain Salesforce data base as assigned and prepare reports from SalesForce
- Communicate with the team individually and collectively to ensure seamless service to the clients
- Provide remote coverage for PC’s during holiday or other absences as requested by PC.
- Handling customer escalations outside of normal Case queue. Liaise with the Customer Satisfaction Team to resolve the issues.
- Liaise with Account Executive, Sales Engineers and Customers Service team members for any customer related issue and coordination of resources for timely resolution.

**Compensation and Logistics**:

- Base salary, variable bonus established at the corporate level, competitive benefits package
- Hiring Range: $50,000 - $70,000 annually
- Full-time permanent
- Some travel required. Expense per KM paid.

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