Customer Service Maintenance Associate

5 months ago

St Albert, Canada Mini Mall Storage Full time

Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and almost 8 million square feet of self-storage space, our goal is to make storage simple and accessible throughout life’s transitions.

The Mini Mall vision is to provide storage seekers with convenience and state-of-the-art technology. As such, we offer affordable storage solutions equipped with industry-leading safety, security, and innovation. With expansive growth comes challenge and opportunity; our talented team is dynamic, diverse, and inclusive. We collaborate effectively across our business functions to achieve our collective goals to redefine the self-storage experience.

As a **Customer Service Maintenance Associate**, where you'll play a pivotal role in delivering exceptional service to our customers while overseeing the efficient operation, maintenance, and cleanliness of our storage facilities. Your duties span lead management, sales, customer service, unit inventory, brand standards, security, delinquency management, auction processes, daily business reconciliation, and maintenance.

**WHAT WILL YOU DO?**

**Customer Service Duties**:

- Proactively manage leads and facilitate rental agreements through a structured sales process.
- Address inquiries, resolve issues promptly, and provide outstanding service.
- Ensure accurate tracking of unit availability and cleanliness through regular walkthroughs.
- Maintain lighting and security camera functionality to enhance the customer experience.
- Safeguard the facility and tenants' belongings.
- Manage delinquent accounts through collection calls and established procedures.
- Facilitate auctions for units with unpaid accounts, adhering to legal and company guidelines.
- Accurately record and manage rent payments and financial transactions.
- Support customer payment processing when needed.

**Maintenance Duties**:

- Oversee maintenance tasks, landscaping, pest control, snow removal, and provide operational reporting.
- Assist with DaVinci reconciliation processes if required.
- Other Assigned Duties

**WHAT WILL YOU NEED?**
- High school diploma or equivalent, with a preference for previous sales, customer service, and property management experience.
- Basic computer skills, including proficiency in Microsoft Office.
- Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts.
- Strong organizational and problem-solving skills, along with excellent interpersonal and communication abilities.
- Attention to detail in unit inventory management, brand standards, security protocols, and maintenance.
- Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation while maintaining accuracy and reliability.
- Previous experience in maintenance, landscaping, or a related field is preferred.

**WHAT DO WE OFFER?**
- We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibility and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
- With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
- We provide a competitive compensation package comprised of a group benefits plan and discretionary profit-sharing program.
- We are committed to a safety-first work environment.

What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment.

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