User Support Technician
3 weeks ago
Education: College/CEGEP
- Experience: 2 years to less than 3 years
**Work setting**:
- Testing
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Troubleshoot and resolve technical problems
**Communication protocols**:
- EDI
**Computer and technology knowledge**:
- Website creation and management software
- Software development
- Data analysis software
- MS Excel
**Area of work experience**:
- Testing and evaluation
- Quality control and assurance
**Work conditions and physical capabilities**:
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
**Personal suitability**:
- Client focus
- Excellent oral communication
- Excellent written communication
- Time management
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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