Recruitment Coordinator and Clinic Receptionist

2 weeks ago

London, Canada KGK Science Full time

**Recruitment Coordinator and Clinic Receptionist**

**Job Summary**:
KGK Science is a world-leading Contract Research Organization and provider of Clinical Research and Regulatory services for the Natural Health Products industry.

Reporting to the Director of Operations, Recruitment Coordinator and Clinic Receptionist plays a vital role with KGK Science as the first point of contact for all potential clinical trial participants. The Recruitment Coordinator and Clinic Receptionist will work closely with the marketing specialist and KGK clinic staff to ensure that clinical trials are filled effectively and strategically with participants who meet specific criteria. Success in this role will be determined by the Recruitment Coordinator’s ability to maximize clinical trial bookings through excellent customer-focused communication and great attention to detail.

**Responsibilities**:

- Greet and direct participants coming to the Clinic to participate in clinical trials
- Ensure incoming enrolled participant communications get routed to the appropriate clinic staff
- Data entry of participant data, medications, health conditions, lifestyle, and other necessary information as it pertains to KGK studies into Clinical Conductor software
- Triage all participant surveys to determine eligibility for clinical trials applied for and/or concurrent studies
- Act as a primary communication point for all participants, qualified and non, to enroll in clinical trials, advising of current and future clinical trials, and book clinic appointments
- Book participants into the clinic schedule, ensuring an optimal level of participants are booked each day to maximize clinic capacity and hit recruitment targets
- Maintain clean and organized notes on participant files
- Ad hoc duties

**Qualifications**:

- Post-secondary education
- Highly analytical problem-solver with a passion for creating excellent customer experiences
- Knowledgeable in Microsoft Office, with a focus on Microsoft Excel
- Experience in a customer service-focused position
- Experience with contact center management software or CRM
- Exceptional written and verbal communication skills for connecting with internal staff and external trial participants
- Team player, open to feedback and new ideas

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- London, ON N6B3L1: reliably commute or plan to relocate before starting work (required)

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