Client Care Coordinator

3 weeks ago

Burnaby, Canada Trinity Physiotherapy, Sport and Wellness Full time

**Mind. Body. Soul. We Empower Every Aspect of Life.**

**About the Role**

**Our Team**

Our administrative team provides amazing support for our clients, clinic, and each other. Together with our team of physiotherapists, kinesiologists, and massage therapists we merge compassion, connection and clinical excellence to provide the highest quality of care. We create a “wow” factor for each interaction by caring for the mind, body and soul - the Trinity of healthcare.

**Our Core Values**
- 1. We go above and beyond:_

We believe in putting our heart, mind, and soul into everything we do.
- 2. We care deeply:_

We believe in the power of providing compassionate care for everyone.
- 3. We offer unrivalled clinical excellence:_

We believe in providing the highest quality of care for our clients, team, and community.

**Our Clinic**

Our custom-designed clinic, located in Burnaby, is just steps away from the Brentwood Skytrain Station and Brentwood Mall (next to Whole Foods). Our 4000 square foot clinic has floor-to-ceiling windows which provide excellent views. Our building is LEED certified, environmentally friendly with access to a fitness centre, basketball court, free parking and “end-of-trip” facilities.

**Qualities and Skills Required for Position**
- Commits to upholding Trinity’s core values
- Previous administration experience, preferably in a physiotherapy clinic or other health care setting
- Dependable and reliable
- Excellent communication skills: timely, responsive and fluent in English (written and spoken)
- Experience in providing outstanding customer service skills
- listens and builds rapport with clients
- responds appropriately to client needs and has conflict resolution skills
- Is well organized and able to work under pressure with attention to detail
- thrives in a fast-paced environment
- handles multiple tasks and prioritizes duties
- Takes initiative while working independently
- Adheres to workflows and procedures, process and is service oriented, receives and follows instruction well
- Participates in training, team meetings, in-services and community events
- Values goal setting, feedback and review of metrics to ensure the provision of the highest quality care, growth and support for team
- First Aid & CPR/AED (certified or willing to complete certification)
- Proficient computer skills
- knowledge and proficiency with Microsoft Office
- knowledge and experience with Jane App EMR an asset

**Key Responsibilities and Duties (include but not limited to)**
- Opening and closing of clinic
- Providing amazing client customer service, welcoming / checking-in
- Greeting clients warmly and professionally on the phone and in person
- Facilitating all forms of clinic communication
- communicates effectively with team and clients
- receives and relays messages promptly and in clear detail
- Booking/modifying appointments, managing therapist and client schedules, regulating client flow
- Organizing therapists’ cancellation lists, client reminders
- Assisting therapists in keeping their workflow efficient, on time and organized
- Receiving and processing client payments
- Preparing and processing insurance claims (private, ICBC, WSBC, MSP)
- Processing or generating letters, photocopying, and faxes
- Inputting information into client charts/records
- Assisting with inventory management
- Balancing end-of-day payment records
- Maintaining a clean, orderly, and safe environment for clients and team
- Assisting with clinic cleanliness and maintenance
- following daily, weekly and monthly cleaning routines
- cleaning/sanitizing and preparing treatment rooms / gym space
- taking the initiative with extra cleaning when needed
- stocking treatment rooms and supplies
- resetting treatment rooms between clients, start
- and end-of-day
- maintaining and completing clinic laundry (sheets, towels, pillowcases, etc.)
- Coordinating and liaising with volunteers
- Participating in team meetings and in-services
- Committing to help with other clinic processes, projects, and initiatives including but not limited to social media, promotions, community events, outreach and other connections

**Who we are looking for**
- MOA training/certificate an asset
- Passionate about healthcare, active living, working as a team, and caring for others.
- Availability to work morning, evening, and Saturday shifts.
- Our hours of operation are 7am-8pm Monday to Friday, 7am - 5pm Saturdays.
- Approximately 30-35 hours per week. Permanent. Opportunity for additional hours per our clinic’s operating hours and demand. Schedule as posted below.

Mon: 7am - 2pm

Tues: TBD

Wed: TBD

Thurs: TBD

Fri: TBD

Sat: 10am - 5 pm

Only those short-listed will be contacted for interview.

**Job Types**: Full-time, Part-time

Pay: $19.00-$20.00 per hour

Expected hours: No more than 35 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid

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