Customer Service Associate
2 weeks ago
**Job Title**:Customer Service Associate
**Reports To**:Customer Service Supervisor
**Department**: PenguinPickUp
**Position Summary**
**Responsibilities**:
The specific duties and responsibilities for this position include but are not limited to the following:
- Learn PenguinPickUp policies, Standard Operating Procedures, & Store Operations protocols & follow them.
- Receiving, unloading, and inspecting delivery orders appropriately
- Handling and organizing packages continuously throughout the shift
- Delivering orders to customer vehicles when support is needed.
- Returning packages to senders from courier services and partnerships
- Handling temperature-controlled food orders
- Maintaining a clean and safe physical environment outside of the locations including but not limited to; shoveling, salting and general clean up;
- Maintaining a clean and safe physical environment indoors including but not limited to rearrangement of packages, daily cleaning and maintenance of the facilities i.e. break areas, washrooms etc. opening and Contacting customers when their packages are ready for pickup
- Supporting the Customer Experience team with their tickets in a timely manner
- Support the team's key metrics and be aligned with them
- Provide a seamless experience when assisting customer drop offs
- Process shipments and payments through POS terminal and pin pad.
- Ensure that individual and unit sales targets are met
- Actively participating and contributing ideas on ways to improve and/or optimize store procedures
- From time to time, other duties may be assigned
- Cleaning and maintaining the physical environment indoors, including but not limited to rearrangement of packages, daily cleaning of break areas, washrooms, etc. and opening and closing tasks.
**Academic/Professional Requirements**:
- Minimum a High School Diploma or equivalent, or currently in process.
- Additional designation/certification is an asset.
**Required Skills/Experience**:
- 1+ year of experience in delivering exceptional customer service.
- Preferable 1 year of experience in sales; promoting products and services.
- Must be able to operate and understand new technology
- Must be able to adapt to high volume / fast paced environment.
- Enjoy working in a team environment or independently.
- Strong oral and written communication skills and ability to interact with people of all levels
- Must be at least 19 years of age to handle packages from online cannabis retailers
- Proactive with strong problem-solving abilities.
- Maintain a positive attitude when faced with difficult situations.
- Must be organized and able to multitask and prioritize workload;
- SmartServe certification is an asset.
Working Conditions:
- Ability to work in varied outdoor temperatures
- Ability to lift up to 50lbs continuously throughout the shift while adhering to all Health and Safety policies.
- Wear safety shoes throughout the shift, adhering to all Health and Safety requirements.
- Must be willing and able to wear the required uniform
- Maintain a clean and presentable appearance at all times.
**Examples of Types of Items Delivered**
- Small to large clothing items, cosmetics, electronics, flat screens, home goods, fans, mattresses, rugs, and dressers
- Flooring, Hardware tools
- Groceries - Ambient, Refrigerated and Frozen items
**Values**:
PenguinPickUp Associates are Customer and Partner **Focused**. Our clients' experience is very important to us, and we strive to make it as **Convenient** and **Friendly** for them as possible. PenguinPickUp believes that delivering consistent world-class service requires **Teamwork**.
We are an equal opportunity employer committed to an inclusive and accessible recruitment and selection process
**Job Type**: Part-time
**Salary**: $15.50-$16.50 per hour
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- St. Catharines, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
-
Retail Customer Service Associate
6 days ago
Richmond Hill, Ontario, Canada Shoppers Drug Mart Full timeWelcome to our team at Shoppers Drug Mart! As a retail customer service associate, you will play a vital role in delivering exceptional customer experiences and providing personalized support to our customers. Your primary responsibilities will include maintaining a clean and organized checkout area, greeting all customers with a warm demeanor, and...
-
Customer Operations Associate
1 week ago
Richmond Hill, Canada Johnson Controls Full time**Unleash your potential with the Johnson Controls team!**: As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. **Join our winning team and pave the way for a bright future. **With our extensive reach across various industries worldwide, our teams...
-
Customer Service Representative
1 week ago
Richmond Hill, Canada Service Ontario - Richmond Hill Full timeThis position requires nearly full-time availability. Please indicate your keyboarding speed and whether you live in Richmond Hill. Availability must include Mondays, Tuesdays, Wednesdays and Fridays 9am - 5pm, Thursdays 9am - 7pm, and Saturdays 9am - 1pm. Every Saturday availability is a must, as it’s the busiest day of the week. **Job Type**:...
-
Customer Service Representative
2 weeks ago
Richmond Hill, Canada Nestle Operational Services Worldwide SA Full time**Position Snapshot** **Business area**:Nestlé Health Science** **Job title: Customer Service Representative, Atrium** **Location: REMOTE** **A little bit about us** Nestlé Health Science is an innovative company engaged in advancing the role of nutritional therapy to improve the management of health for consumers, patients and our partners in...
-
Customer Service Representative
2 weeks ago
Richmond Hill, Canada Service Ontario - Richmond Hill Full timeThis position requires nearly full-time availability at times. Please indicate your keyboarding speed and whether you live in Richmond Hill. Please be advised that this is not a government position. The Richmond Hill ServiceOntario office is a privately owned small business -- not a government office. Availability must include Mondays, Tuesdays,...
-
Customer Service Advisor Richmond Hill
2 weeks ago
Richmond Hill, Canada Car House Auto Service Full timeWe are looking for energized, motivated and driven individuals to contribute. Responsibilities: Tire Sales, Mechanical Sales Collaborating with management and team to achieve sales in products/services as well as follow new instructions from team leader Maintaining a good store environment according to company’s standard Processing payments and handling...
-
Customer Service Representative
2 weeks ago
Richmond Hill, Canada Ebrahim Golchin - Desjardins Insurance Agent Intern Full time**Customer Service Representative - Desjardins Insurance Agent Team Member**: Location: Richmond Hill Type: Full Time **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business...
-
Customer Service Representative
2 weeks ago
Richmond Hill, Canada Ebrahim Golchin - Desjardins Insurance Agent Intern Full time**Customer Service Representative - Desjardins Insurance Agent Team Member**: Location: Richmond Hill Type: Full Time **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business...
-
(Can) Cashier
2 weeks ago
Richmond Hill, Canada Walmart Full time**In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** **What you'll do...** To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **Minimum Qualifications...** Outlined below are the required...
-
Cashier/customer Service
7 days ago
Richmond Hill, Canada BRUNOS FINE FOODS Full time**Job Overview** We are seeking a motivated and friendly Customer Service Associate / Cashier to join our team. In this role, you will be the face of our company, providing exceptional service to our customers while efficiently handling transactions. You will be responsible for creating a welcoming environment, assisting customers with their purchases, and...
-
Customer Experience Associate
3 weeks ago
Richmond Hill, Canada City of Richmond Hill Full timePosting Id - 2912 - Department - Library - Location - RHPL - Richmond Green - Schedule - Monday to Saturday - Employee Group - RHPL CUPE - Rate of Pay - $26.71 - $31.82 Hourly - Job Type - Permanent Part Time - Replacement/New Position - Replacement - Posting Type - Internal - Posting Date - 03/06/2025 - Application Deadline - 03/20/2025 **Position...
-
Cashier/customer Service
5 days ago
Richmond Hill, Canada Canadian Tire Store #697 Full time**Overview** We are seeking a dedicated and enthusiastic Customer Service Associate / Cashier to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service while efficiently handling transactions. Your ability to communicate effectively and manage time will be key in creating a positive shopping...
-
Customer Service Representatives Supervisor
1 week ago
Richmond Hill, Canada AWM Financial Service Inc Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience **Tasks**: - Perform same duties as workers supervised - Co-ordinate, assign and review work - Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work - Establish work schedules and procedures and...
-
Customer Experience Associate
7 days ago
Richmond Hill, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeCustomer Experience Associate - Future Opportunities - The North DistrictCustomer Experience Associate - Future Opportunities - The North DistrictApply remote type On Site locations Richmond Hill, Ontario time type Part time posted on Posted 2 Days Ago time left to apply End Date: March 21, 2025 (16 hours left to apply) job requisition id R_1391912Work...
-
Customer Operations Associate
3 weeks ago
Richmond Hill, Canada Johnson Controls Full time**Unleash your potential with the Johnson Controls team!**: As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. **Join our winning team and pave the way for a bright future.** With our extensive reach across various industries worldwide, our teams...
-
Customer Experience Associate
5 days ago
Hill, Canada Scotiabank Full timeRequisition ID: 162656 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: Customer Experience Associate Permanent part-time - 11.25 hours Location - Vankleek Hill, ON As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place...
-
Sales Associate/customer Service
3 weeks ago
Richmond Hill, Canada Colour Sense Full timeColour Sense is an independently owned Benjamin Moore dealer, we currently have 4 retail locations including Markham, Richmond Hill, Scarborough and North York (**you will be required to be flexible and work at the different locations**). Our vision is to fulfill our customer's paint needs and providing an above and beyond service, and leaving them a...
-
Customer Service and Sales Associate
7 days ago
Richmond, Canada SilviaFindings Full timeAbout Us: At Silvia Findings, we specialize in providing high-quality jewelry findings to designers and artisans. Our commitment to excellence and customer satisfaction has made us a trusted name in the industry. Job Description: We are seeking a motivated and detail-oriented Customer Service and Sales Associate to join our team. This role involves a blend...
-
Sales Associate
2 days ago
Richmond Hill, Ontario, Canada La Vie en Rose Inc. Full timeLa Vie en Rose Inc. is a leading Canadian retailer specializing in lingerie and swimwear. Our team is passionate about helping women look and feel their best.We are seeking a highly motivated Sales Associate to join our dynamic team at Hillcrest Mall. As a Sales Associate, you will be responsible for assisting customers with their shopping needs, providing...
-
Richmond, Canada Canadian Tire Corporation Ltd Full timeCustomer Service Associate - Customer Service Representative - Sports DepartmentType :Fulltime, Permanent Location :Richmond Bc Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re...