Administrator, Retail Lending Operations

2 weeks ago

Surrey, Canada Coast Capital Savings Full time

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Administrator, Retail Lending Operations
- Mar 20, 2024**Location**: Help Headquarters**Job Type**: Full-time till February 2025**myWork Options**: Hybrid**Starting Salary Range**: $49,000.00-$52,000.00**Background Screening Requirement**:

- Enhanced Criminal Record Check
- Credit Check
- Identity Verification
- Education Verification
- Employment Verification
- References

**What’s the job?**
- The Administrator, Retail Lending Operations maintains the documentation and securities for the retail loan portfolio and ensures it’s safekeeping. You will be responsible for providing quality customer service and administrative support to branches, other Coast Capital Savings (CCS) departments and outside agencies. The role works in a high-paced, volume driven environment which includes time sensitive deadlines, large dollar transactions and attention to detail. You will work closely with Retail Credit, Credit Risk Review, Credit Control, and other related stakeholders; and will play a strong role in these partnerships.**What you’ll get to do**:

- Administration duties include advancing of mortgages to law firms/customer accounts, which may include disbursing the mortgage, pay out of existing loans or external debt and providing a confirmation. Providing mortgage pay out statements which include penalty calculations based on mortgage and/or document type as well as verification of security.
- Other duties include but are not limited to reports, small projects, loan maintenance, assumptions, verification of legal packages from law firms, verification of loan files requested by Credit Risk Review.
- Keep abreast of lending policy changes/procedures and in technology applicable to the position. Respond positively to changes, challenges and new opportunities. Contribute to the process by assisting others, always including branch staff and other departments.
- Provide professional service to all CCS members and business partners. You will be in regular contact with branch staff, partner departments, management, and outside agencies to secure and/or provide information. Respond promptly and courteously to all work-related inquiries and problems.

**Who are we looking for?**
- Minimum 4 - 6 years of job-related experience. Retail Lending Operational experience will be considered an asset.
- High School Diploma plus some additional post-secondary courses that enhances banking, business and/or credit knowledge.
- You must be conversant in lending products, services, policies, and procedures.
- Effective communicator, using tact and diplomacy, with individuals at all levels when requesting or providing information.
- Strong ability to follow written instructions.
- Proficiency with MS Office is an asset.

**Equity, Diversity & Inclusion at Coast Capital**- Why join Coast Capital Savings?
- **Purpose is our North Star.** We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
- **Committed to inclusion and engagement. **We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
- **A career that grows with you.** We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
- **Work where you’re most effective.** In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
- **Benefits that flex to the needs of you and your family.** We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
- **Retirement options.** We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
- **Mortgage and auto financing benefits**. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
- **Real Recognition**. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrat

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