Floor Host Security

3 weeks ago

Winnipeg, Canada Canad Inns Full time

**Reports to**:General Manager, Outlet Manager or Guest Services Manager

**Basic Function**:
Working under the direction of the General Manager, Outlet Manager or Guest Services Manager, Floor Hosts are responsible for ensuring no underage or person on the Master Barring List is admitted into the premises. The Floor Host must be alert and tactfully thorough with ID inspections. As front-line employees, the Floor Host is expected to provide prompt, courteous and professional service to guests. The Floor Host will ensure the safety of all guests and staff by maintaining a safe environment. Working as part of a team, the Floor Host will have a direct impact on the general success of both the Outlet and Canad Inns. The Floor Host will help initiate a gateway that promises a fun, up-beat and safe atmosphere.

**Key Accountabilities/Responsibilities**:

- Check each guest name with the Master Barring List;
- Greet each guest politely;
- Inspect each piece of ID according to Canad Inns policy;
- Ensure guests are of legal age and abiding by the Club or Outlet dress code;
- Ensure each guest walks through the metal detector and is inspected accordingly;
- Ensure the guests are not in the ‘red-zone' upon entry;
- Follow all LGCA guidelines and regulations;
- Make daily journal entries as required;
- Notify the General Manager, Outlet Manager or Guest Services Manager immediately of serious situations and the attendance of outside agencies;
- Notify the Vice President of Security, Safety, and Loss Prevention of any serious incidents, or pending legal matters, including subpoenas for court appearance;
- Perform consent pat downs or consent purse searches;
- Record any confiscated ID and submit incident or other reports as required;
- Resolve disputes and situations as quickly and quietly as possible;
- Should an accident occur render First Aid or CPR as required;
- Take names and contact information for witnesses, in the event of an incident or dispute.
- Use professionalism on the portable radio.

**Competencies**:

- Articulately communicates both verbally and in writing;
- Can acquire Criminal Background Check and necessary certificates (i.e., Smart Choice certification, First Aid, CPR)
- Clean with good hygiene habits;
- Confident and assertive;
- Detail-oriented;
- Enjoys meeting and speaking with a variety of people;
- Extroverted personality;
- Knowledge of all LGCA guidelines;
- Legal age;
- Multi-tasks efficiently;
- Organized, accurate and reliable;
- Physically fit;
- Positive and up-beat attitude;
- Previous experience in a Club or Hotel setting is an asset;
- Recognizes and resolves problems quickly and efficiently;
- Willing to learn and take orders and direction.

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