Server's Assistant

1 week ago

Markham, Canada Glass Kitchen Full time

Location: Canada

Glass Kitchen is a culinary masterpiece created by renowned chef Keith Pears. We're on a mission to offer an unforgettable dining experience where culinary creativity, quality, and outstanding service converge. Join us at the forefront of Canada's culinary scene and become a key player in delivering epic dining adventures.

About Keith:
Keith Pears is the Corporate Executive Chef at Accencis Group and leader of the National team representing Canada at the next Bocuse d’Or Finals.

Hailing from Vancouver and born into a family of chefs, Keith was destined to become immersed in the culinary field from a young age. After enrolling in culinary school at the age of 19, Keith quickly developed his skills in the kitchen and worked his way up the ranks throughout the years to master his craft. In 2017, he moved to Toronto to take on the title of Executive Chef at Delta’s flagship hotel, Delta Toronto. There, Keith played an instrumental role in shaping the hotel’s culinary excellence through his limitless creativity before opening Toronto’s first W Hotel in the prestigious Yorkville neighborhood, and recently being appointed Corporate Executive Chef at Accencis Group.

Keith is no stranger to competition, and he has the resume to prove it. Not only does Keith have experience competing in renowned culinary events like Best of the West, Gold Metal Plates, Bocuse d’Or National Selection, Garland International Shellfish Chef Challenge, but he has also achieved great success while doing so, winning B.C. Chef of the Year, Food Network’s Chopped Canada, Canada’s Great Kitchen Party in Toronto and most recently winning the National selection for the Bocuse d'Or competition. With more than 15 years of industry experience, Keith delivers memorable culinary experience paired with a high level of cuisine.

When he is not lined up at the farmers market for fresh ingredients, you can find Keith hunting for the freshest sneaker drop to add to his collection. He enjoys listening to all things Drake and supporting his favorite basketball team, the Toronto Raptors. He finds joy in exploring and often eats his way through Toronto’s new hot spots and local dives for inspiration. Once a part-time pop star turned cook, Keith’s goal in the kitchen is to be better than yesterday, hence his personal motto, “Strive for Pearfection.”

Position: Server/Server Assistant

Functional Job Family: Culinary

Reports to: Manager

Department: Front of House

**Position Summary**:
As a Server/Server Assistant at Glass Kitchen, you play a pivotal role in creating memorable dining experiences for our guests. Whether it's providing exceptional service as a Server or assisting Servers in delivering a seamless experience, you'll contribute to our commitment to excellence in hospitality.

**Primary Duties & Responsibilities**:
**Server Activities**:

- Greet guests warmly, take orders, and provide detailed menu knowledge.
- Serve food and beverages promptly and accurately.
- Ensure guests' needs and requests are met with attentiveness and professionalism.
- Collaborate with the kitchen and bar teams to ensure smooth service.
- Upsell menu items and beverages, maximizing guest satisfaction.
- Handle guest inquiries, resolve issues, and provide recommendations.
- Maintain a clean and organized workspace.
- Process guest payments and follow cash handling procedures.
- Comply with responsible alcohol service policies.

**Server Assistant Activities**:

- Support Servers in their tasks, including clearing tables, refilling beverages, and delivering orders.
- Ensure tables are set with clean utensils, glassware, and tableware.
- Assist with bussing tables, resetting them, and maintaining overall cleanliness.
- Collaborate with Servers to provide seamless service.
- Refill and restock necessary supplies.
- Maintain cleanliness in common areas and assist in tidying up the dining environment.
- Provide assistance to Servers as needed.

**Safety and Security**:

- Report accidents, injuries, or safety concerns to management.
- Follow safety and security policies and procedures, including proper lifting techniques.
- Adhere to responsible alcohol service policies.

**Policies and Procedures**:

- Follow company and department policies and procedures.
- Protect company tools, equipment, and assets in line with company policies.
- Perform other reasonable job duties as requested by supervisors.

**Working with Others**:

- Foster positive and collaborative relationships with co-workers and guests.
- Exchange information with other employees using appropriate communication tools.
- Use clear and professional language when interacting with co-workers and supervisors.

**Quality Assurance/Quality Improvement**:

- Comply with quality assurance standards and expectations.

**Minimum Qualifications & Requirements**:
**Physical Tasks**:

- Ability to stand, walk, and carry loaded trays for extended periods.
- Lift and carry objects weighing up to 25 pounds.

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