Route Relief Utility Driver

6 months ago

Edmonton, Canada Alsco Full time

Classification: Non-Exempt

Job Summary:
The Route Relief/Utility RSR supports the Service Department in its objectives to meet our customers needs through up-selling/cross-selling and providing superior customer service. Main duties are to cover routes and perform service related tasks as required. Reports to the District Manager.

Essential Functions:

- Perform all responsibilities of a Route Sales Representative and related tasks.
- Learn and support all routes. Run routes as needed for holidays, vacations or other vacancies.
- When not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision.
- Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
- Actively participate in promotions and contests, training and audits.
- Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.
- Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.
- Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
- Handle and process customer payments. Keep route paperwork current.
- Ensure timely and correct deliveries of complete têxtile loads, pick up soiled têxtiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
- Monitor and report competitive activity. Keep service agreements current and renewed.
- Return from route and off load soiled têxtiles in the receiving area of facility.
- Accurately prepare route paperwork and follow check-in procedures.
- Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions:

- Support other service personnel as required by supervision.

Qualifications:

- Have and maintain a valid Drivers License, CDL when applicable and 21 years of age or older.
- Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
- Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving.
- Demonstrate excellent skills in customer service and route sales.
- Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
- Recognize colors, sizes and types of product and count, add and subtract accurately.

**Education**:

- High School graduation or similar experience. Qualified drivers license.

Travel Requirements:

- Daily, by delivery vehicle within a route.

Typical Environmental Conditions:

- Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
- Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:

- Physical Demands - sitting, grasping, driving stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Revised: 11/19/2021

**Conducteur utilitaire/relais**

Classification : Non Exempté

Résumé des fonctions:
Le représentant conducteur utilitaire/relais soutient le département de service dans ses objectifs de répondre aux besoins de nos clients en leur proposant des articles connexes et des ventes croisées en leur offrant un service à la clientèle de qualité supérieure. Les tâches principales consistent à couvrir les itinéraires et à effectuer les tâches liées au service, comme requis. Relève du directeur de district.

Fonctions principales:

- Assume toutes les responsabilités du représentant des ventes et les tâches connexes.
- Apprend et soutient tous les itinéraires. Parcourt les itinéraires au besoin pour les fêtes, les vacances ou autres.
- Lorsqu’il n’est pas sur la route, aide à effectuer les livraisons urgentes, les renouvellements, les vérifications, la formation et toute autre tâche assignée par la supervision.
- Sollicite de nouveaux clients, vend des articles de qualité supérieure ou effectue des ventes croisées, offre des échantillons de toutes les gammes de services ou de produits et assure la rentabilité de la gamme de produits.
- Participe activement aux promotions, aux concours, aux formations et aux audits.
- Suit les politiques et procédures de l’entreprise concernant les nouveaux clients, la gestion des besoins des clients et tous les aspects du service.
- Assure la fidélité de la clientèle et un service à la clientèle exceptionnel. Établit des relations, communique ouvertement, éduque les clients, et résout les problèmes de façon proactive en collaboration avec la supervision.
- Conduit un véhicule de livraison de façon sécuritaire,

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