Parking Review Representative

1 month ago

Victoria, Canada The Corporation of The City of Victoria Full time

**Job Description**:
**Competition #23/111**

**Internal/External Posting**

**Closing date: May 2, 2023**

**Parking Review Representative (Regular Part Time)**

**Finance Department**

**POSITION FUNCTION**:
Provide customer service and correspond with customers in relation to parking. Record, monitor and report on parking concerns and offences, and recommend outcome.

***

**KEY DUTIES**:
Process parking offence reviews by gathering information from parking customers, Parking Ambassador information, and city information systems. Research, investigate and review the bylaw and City policy to ensure the infraction is warranted. Determines which ticket should be cancelled or upheld; assembles communications and correspondence, including reason for decision. Provide additional in-person support related to parking services, at the Public Service Centre.

Monitor and report routinely on parking review matters, including customer queries, complaints and reviews.

Inform Ambassadors of parking related issues when reported by public/City Staff; maintain permit lists and temporary on-street occupancy permits.

Compile list of unpaid fines for collection agency; approve towing of vehicles. Liaise with other City departments and outside agencies such as Adjudicator, collection agencies and equipment suppliers to follow up on administrative or equipment operational issues. Monitor outcome and schedule of the independent Adjudicator. Attend hearings and prepare packages of evidence to provide to the Adjudicator.

Perform related duties where qualified.

**INDEPENDENCE**:
Work is performed according to established policy and procedure or is assigned by supervisor. Work is reviewed upon completion.

Deviations from policy, procedure or standard practice are referred to supervisor.

**WORKING CONDITIONS**

**Physical Effort**:
Sit with arms unsupported while keyboarding. (frequent)

Touch keying on a calculator. (occasional)

**Mental Effort**:
Deal with complaints and negative comments. (frequent)

**Visual/Auditory Effort**:
Focus on a variety of source data and a computer screen for short periods. (frequent)

**Work Environment**:
Office

**KEY SKILLS AND ABILITIES**

Communications and customer service skills.

Writing in plain language.

Diplomacy when dealing with customers and enquires.

Organize and prioritize work.

Working level operation of current City word processing, excel and related specialty software.

Interpret and explain bylaws and regulations related to parking.

Use standard office equipment.

Maintain accurate records.

Establish and maintain effective working relationships.

Deal effectively with public and outside agencies.

**QUALIFICATIONS**

**Formal Education, Training and Occupational Certification**:
High school graduation.

**Experience**:
Three (3) years of customer service and administrative experience or an equivalent combination of education and experience.

**OTHER**:May be requested to substitute in a more senior position.

**Work schedule: Tuesday - Saturday, 4:00pm - 8:00pm, 20 hour work week**

**$36.55 per hour, Pay Grade 9**

**Job Code #4372**

**This is a CUPE Local 50 Position**

At the City of Victoria, we are committed to recruiting a diverse workforce that represents the community we serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process.

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