Customer Service Representative

6 months ago

Assiniboia, Canada Saskatchewan Crop Insurance Corporation Full time

**What you'll do**:

- Reporting to the Manager, Customer Service Office (CSO), this position is responsible for providing excellent frontline customer service and clerical support while promoting and administering SCIC programs in a timely, accurate, professional and courteous manner.
- Maintain, administer and process customers’ contracts ensuring efficiency and accuracy.
- Data capture customers’ financial and program specific information into various databases.
- Contact customers and/or their authorized representative to obtain and exchange information, discuss and confirm program/contract requirements.
- Interpret and validate financial information used during the data assessment process.
- Electronic preparation of participant financial information for Level 1 and 2 verification files for program benefits.
- Prepare, distribute, check and process adjuster work within the customer system, as assigned by Field Supervisor and/or CSO Manager.
- Complete clerical duties such as correspondence, reports, batching, mail, electronic and manual filing, supply need identification and requisition, as required.
- Participate as a member of the sales team for the annual sales of the Crop Insurance program.
- Mentor and assist less experienced staff in the CSO.
- Multitask working with multiple customer files, phone calls, walk-in traffic and interruptions while maintaining customer confidentiality.
- Maintain a clear understanding of computer work; data entry, computer program knowledge and use.

**Qualifications**:

- To be successful in this position you will need a grade 12 diploma, supplemented with, a minimum, one-year experience providing frontline customer service.
- Knowledge of Saskatchewan agriculture with ability to have conversations with customers about their farming operations.
- Communication skills with the ability to effectively share information, listen actively, and respond empathetically to customer inquiries and concerns.
- Self-motivated, with the ability to manage multiple workflows, responding to customer needs and providing timely follow-up.
- Mathematical skills with the ability to complete simple calculations.

**Conditions**:

- A criminal record check is required.

**Competencies**:

- **Service Excellence**:Delivers and provides additional information or service beyond customer expectations. Uses customer feedback to make changes in work and personally commits to resolving customer issues. Takes a variety of actions to fully understand and meet a customer’s needs.
- **Personal Leadership and Development**:Demonstrates integrity, openness and inclusiveness by treating self and team members with respect and empathy. Demonstrates self-awareness by knowing oneself and the impact on one’s behaviours on others. Balances organizational, team and individual commitments.
- **Strategic Thinking**:Provides input to help formulate corporate priorities. Asks questions to gain a clear understanding. Prioritizes work in alignment with organizational objectives.
- **Decision Making**:Will move the decision making to the appropriate level when the decision is outside of the position scope. Can clearly explain their theory behind the decisions they made. Uses information to make timely and appropriate decisions for the position.
- **Innovation**:Adapts methodology and ideas quickly for immediate or anticipated changes in the environment. Looks at problems or issues from a variety of angles. Remains positive during times of uncertainty.
- **Analytical Thinking**:Asks pointed questions and does research to learn more about the issue. Asks questions to gain a clear understanding. Involves or moves the issue on to the right person.
- **Team Collaboration**:Respects contributions of all team members, demonstrating cooperation and support for team decisions. Shares knowledge and experience with others. Brings forward ideas, solutions and concerns to help the team problem solve and build solutions.
- **Building Organizational Community**:Is friendly, positive and professional with people they meet. Works independently, interdependently and participates as a contributing member across work teams. Builds rapport and ensures others are informed.
- **Communication**:Seeks input and sees things from others’ perspectives. Seeks to understand through facts and information. Listens actively and objectively without interrupting.
- **Accountability**:Models the values of the organization. Assumes responsibility for personal actions, behaviours and results. Actions are consistent with words (“walks the talk”).
- **Performance Management**:Achieves quality of work on a consistent basis. Assumes ownership of assigned duties with intentions of generating positive results. Continuously strives to meet or exceed organization and unit goals and objectives.
- **Planning and Risk Management**:Divides objectives into manageable tasks and sets deadlines to keep projects moving forward. Organizes and prioritizes work

  • Home Service Representative Independent Contractor

    7 months ago

    Assiniboia, Canada Lifeline Canada Full time

    **Are you retired? Do you have a flexible schedule and are looking for casual contract work?** **Lifeline Canada, the leading provider of medical alert services across Canada, allows seniors to live more independently and safely in their homes. We have new opportunities for independent casual contractors to join our Home Service** **Representative...

  • Sales Representative, Agronomy

    5 months ago

    Assiniboia, Canada Richardson International Full time

    We currently have an opportunity for a Sales Representative, Agronomy at our Richardson Pioneer Ag Business Centre located in Assiniboia, SK.  As a Sales Representative, Ag you will be responsible for contributing to customer as well as overall business unit and corporate profitability.Responsibilities:Manage and develop a defined customer base within a...

  • Agribusiness Representative

    6 months ago

    Assiniboia, Canada Richardson International Full time

    At Richardson International, being truly invested is at the heart of everything we do. For over 160 years, Richardson has been dedicated to Canadian agriculture. Recognized as a global leader in agriculture and food processing, Richardson is one of Canada’s Best Managed Companies. Richardson has approximately 3,000 employees across Canada, the U.S. and the...

  • Financial Services Representative

    6 months ago

    Assiniboia, Canada Conexus Credit Union Full time

    **Assiniboia, Saskatchewan** At Conexus, we are focused on supporting our members with their needs of today, while also helping them work towards their goals for the future. It’s more than conducting a banking transaction, it’s about providing our members with insightful content, tools, expert advice, and a full suite of products to empower them and...

  • Financial Services Representative

    7 months ago

    Assiniboia, Canada Conexus Credit Union Full time

    **Assiniboia, Saskatchewan** At Conexus, we are focused on supporting our members with their needs of today, while also helping them work towards their goals for the future. It’s more than conducting a banking transaction, it’s about providing our members with insightful content, tools, expert advice, and a full suite of products to empower them and...

  • Financial Services Representative

    4 weeks ago

    Assiniboia, Canada Conexus Credit Union Full time

    Posting Details Job Details Description Assiniboia, Saskatchewan At Conexus, we are focused on supporting our members with their needs of today, while also helping them work towards their goals for the future. It’s more than conducting a banking transaction, it’s about providing our members with insightful content, tools, expert...

  • Customer Experience Associate

    1 week ago

    Assiniboia, Canada TD Bank Full time

    **Work Location**: Assiniboia, Saskatchewan, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.00 - $25.98 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Grain Marketing Representative

    4 months ago

    Assiniboia, Canada Paterson Grain Full time

    **Responsibilities**: - Purchase grain and coordinate the logistics of grain movement - Maintain strong customer relationships and act as the key contact with all farm customers - Nourish and grow existing customer relationships as well as prospect new business within your geographical territory - Other duties as assigned by the General...

  • Food Service Supervisor

    6 months ago

    Assiniboia, Canada 121 Steakhouse and Lounge Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Restaurant **Tasks**: - Establish methods to meet work schedules - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff in job duties, sanitation and safety procedures - Estimate and order ingredients...

  • Pharmacy Assistant

    3 weeks ago

    Assiniboia, Canada Federated Co-operatives Limited Full time

    About the Role: As a Pharmacy Assistant at Federated Co-operatives Limited, you will play a vital part in delivering exceptional patient service and ensuring the smooth operation of our pharmacy department.Job Description: We are seeking an experienced and customer-focused individual to join our team as a Pharmacy Assistant. In this role, you will be...

  • Dining Services Associate

    1 week ago

    Assiniboia, Canada Health Careers in Sask Full time

    Job SummaryWe are seeking a skilled and detail-oriented Dining Services Associate to join our team at Ross Payant Nursing Home in Assiniboia. In this role, you will be responsible for assisting with the preparation and distribution of food and beverages, providing exceptional cafeteria, catering, and dining room services to our residents and visitors.About...

  • Administrative Assistant

    2 weeks ago

    Assiniboia, Canada Paterson Grain Full time

    We are currently seeking an energetic, dependable team player to fill the position of Administrative Assistant at our Paterson Grain Terminal located in Assiniboia, SK, reporting to the General Manager. Providing exceptional customer service, this individual is the first point of contact for all visitors; they will also provide administrative support to all...

  • Cashier

    7 months ago

    Assiniboia, Canada The Village Food Store Full time

    Education: - Expérience: **Education**: - No degree, certificate or diploma **Tasks**: - Operate cash register - Process money, cheques and credit/debit card payments - Scan items - Tabulate total payment for goods or services required - Receive payment for goods or services - Calculate daily/shift payments received and reconcile with total sales - Stock...

  • Sales Agronomist

    6 months ago

    Assiniboia, Canada Paterson Grain Full time

    We are currently seeking a well experienced, dynamic, hands-on individual to fill the role of Sales Agronomist at our Paterson Crop Inputs facility located in **Assiniboia, SK**. Reporting to and working alongside the Crop Inputs Location Manager, you will be primarily responsible for ensuring our customers receive high quality customized agronomic service...

  • Summer Student

    2 months ago

    Assiniboia, Canada Paterson Grain Full time

    We are currently looking for motivated, hands-on students to join our Paterson Grain Crop Inputs Division in **Assiniboia, SK**. As a **Paterson Grain Crop Inputs Summer Student,** you will serve as part of the daily operations, marketing and administrative team at a Paterson Grain Crop Inputs location. Reporting to the Location Manager, you will be...

  • Pharmacy Clerk II

    4 months ago

    Assiniboia, Canada Federated Co-operatives Limited Full time

    Position FULL TIME CLERK II Department PHARMACY Location Assiniboia Food Store Responsibilities 1. To come to work with a positive, professional approach and attitude. To be dependable for all scheduled shifts. 2. Provide customer service to the “Hassle Free Guarantee” standards and ensure customers are handled in a prompt, friendly and...

  • Facility Assistant

    6 months ago

    Assiniboia, Canada Richardson Full time

    At Richardson International, being truly invested is at the heart of everything we do. For over 165 years, Richardson has been dedicated to Canadian agriculture. Recognized as a global leader in agriculture and food processing, Richardson is one of Canada's Best Managed Companies with over 3,000 employees across Canada, the U.S., the U.K., and Europe. At...

  • General Manager

    2 weeks ago

    Assiniboia, Canada Paterson Grain Full time

    Reporting Relationships: Reports to: Regional Manager Direct reports include Marketing Manager and Facility Manager **General Description** - Responsible for the overall operations of a grain terminal facility. - To achieve positive results in areas of grain procurement, inventory management, grain shipments, staff management and grain grading and...

  • Facility Assistant

    6 months ago

    Assiniboia, Canada Richardson International Full time

    At Richardson International, being truly invested is at the heart of everything we do. For 160 years, Richardson has been dedicated to Canadian agriculture. Recognized as a global leader in agriculture and food processing, Richardson is one of Canada’s Best Managed Companies with more than 3,000 employees across Canada, the U.S. and the U.K. Richardson...

  • Facility Assistant

    6 months ago

    Assiniboia, Canada Richardson Full time

    At Richardson International, being truly invested is at the heart of everything we do. For 160 years, Richardson has been dedicated to Canadian agriculture. Recognized as a global leader in agriculture and food processing, Richardson is one of Canada's Best Managed Companies with more than 3,000 employees across Canada, the U.S. and the U.K. Richardson...