Junior Operations Analyst
2 months ago
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the job
As a Junior Operations Analyst, your core responsibility will be to oversee the integrity and efficiency of operational databases. This role will focus on ensuring that databases are meticulously maintained, with a strong emphasis on data accuracy, consistency, and timely updates across various systems. You will work closely with cross-functional teams to identify data discrepancies, resolve issues, and implement corrective actions to optimize data flow. Additionally, you will monitor and update database processes, ensuring that all relevant information is up-to-date and easily accessible for decision-making. This is a temporary 2-month contract position.
As a Junior Operations Analyst, you will
- Regularly monitor, update, and maintain operational databases to ensure accuracy and integrity.
- Perform detailed audits of database content to verify data accuracy and consistency across systems, resolving any discrepancies or issues promptly.
- Ensure that all systems and databases are updated with the latest information in a timely manner to support operational needs and strategic initiatives.
- Identify opportunities for streamlining database management, improving data workflows, and increasing overall efficiency.
- Work with internal stakeholders to understand operational needs and ensure that database information aligns with business requirements.
- Address and resolve database issues or inaccuracies, collaborating with all departments.
As a Junior Operations Analyst, you need
- Degree or Diploma in Computer Science, Information Systems, or equivalent experience.
- 3-5 years of practical business analysis experience.
- Demonstrated experience in analyzing business systems and processes, Excel, and other database management tools.
- Strong experience with database management and data integrity practices.
- Ability to work with large datasets and ensure data consistency across multiple platforms.
- Strong attention to detail.
- Excellent organizational and time management skills.
- Demonstrated strength in communication, both verbal and written.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Technical understanding and problem-solving skills.
IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.
Benefits of Working as a Junior Operations Analyst
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities
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