See more Collapse

Claims Specialist

4 weeks ago

Edmonton, Canada TD Bank Full time

407504BR

Insurance

Edmonton, AB

April 27, 2023

Company Overview

Department Overview

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
- At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

**Job Description**:
The Complex Claims Advisor is responsible for the investigation, evaluation and timely resolution of complex claims which may involve litigation and environmental issues within their area of expertise and authority. Uses expert knowledge to handle complex, high risk claims that typically take in excess of 1 year to resolve. Maybe required to meet clients/witness etc. to obtain statement and/or negotiate claims, as well as attend legal proceedings on behalf of TDI. This role contributes to the legendary customer experience by collaborating with internal and external partners while valuing speed and accuracy. The Complex Claims Advisor applies their technical knowledge to ensure all claims are appropriately reserved and resolved while mitigating risks and escalations.
** KEY ACCOUNTABILITIES**

***
**CUSTOMER**
- Use expert knowledge to handle complex, high risk claims that typically take over a year to resolve.
- Maybe required to meet clients/witness etc. in the field to obtain statements and/or negotiate claims
- Collaborate with internal and external partners while valuing speed and accuracy to deliver the legendary customer experience
- Identify potential fraudulent claims and handle according to organizational processes/procedures
- Work with claim management vendors to maintain service standards

**SHAREHOLDER**
- Support the timely and accurate completion of business processes and procedures
- Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
- Ensure documentation that is prepared/completed is accurate and properly reflects client / business intentions and is consistent with relevant rules/regulations
- Identify, suggest and actively participate in process improvement opportunities
- Actively manage relationships within and across various business lines/ corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

**EMPLOYEE / TEAM**
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status/progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
- Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce

We have other current jobs related to this field that you can find below

  • Loa Claims Specialist

    2 weeks ago

    Edmonton, Canada Clean Harbors Full time

    **Overview** **The Opportunity** Our **Edmonton, AB** Branch is looking for a **LOA Claims Specialist**! The **LOA Claims Specialist **processes and manages all Workers Compensation claims and assists with the processing and managing leave of absence claims on behalf of Clean Harbors. **Why work for Safety-Kleen?** - Health and Safety is our #1 priority...

  • Claims Specialist

    2 months ago

    Edmonton, Canada CMB Insurance Brokers Full time

    Reporting to the VP Operations and in conjunction with the VP Sales, the Claims Specialist is responsible for developing claims programming, training and supervising claims activities at CMB. They will develop and uphold high standards for claims reporting, management and driven to train and mentor and deliver creative solutions to protect client...

  • Loa Claims Specialist

    5 days ago

    Edmonton, Alberta, Canada Clean Harbors Full time

    OverviewThe OpportunityOur Edmonton, AB Branch is looking for a LOA Claims Specialist The LOA Claims Specialist processes and manages all Workers Compensation claims and assists with the processing and managing leave of absence claims on behalf of Clean Harbors.Why work for Safety-Kleen? Health and Safety is our #1 priority and we live it 36 Competitive...

  • Senior Claims Specialist

    5 days ago

    Edmonton, Alberta, Canada Primoris Management LP (Canada) Full time

    Senior Purchasing Specialist - Acheson, AB Job Category : ZZZ Supply Chain Full-Time Primoris Canada is an infrastructure contractor serving major firms in the oil, gas, power, petrochemical, and heavy oil industries and include services covering tailings and hydro-transport pipeline construction and maintenance, storage tank construction and maintenance,...

  • Claims Advocate

    2 months ago

    Edmonton, Canada CMB Insurance Brokers Full time

    Reporting to the Claims Specialist and in conjunction with the VP Operations, the Claims Advocate is responsible for reporting claims on behalf of CMB Insurance Brokers as well as internal and external investigation of losses to determine tort and DCPD liability and to coordinate the management of all claims arising from losses. Also responsible for...

  • Claims Advocate

    5 days ago

    Edmonton, Alberta, Canada CMB Insurance Brokers Full time

    Reporting to the Claims Specialist and in conjunction with the VP Operations, the Claims Advocate is responsible for reporting claims on behalf of CMB Insurance Brokers as well as internal and external investigation of losses to determine tort and DCPD liability and to coordinate the management of all claims arising from losses. Also responsible for...

  • Claims Administrator

    1 week ago

    Edmonton, Canada Marigold Infrastructure Partners DBJV Full time

    With pride, Marigold Infrastructure Partners, in collaboration with Colas and Parsons, has been entrusted by the City of Edmonton to oversee the construction of the Valley Line West LRT, spanning 14 kilometers from downtown to Lewis Farms. This ambitious project is now underway and is anticipated to be completed within a timeframe of five to six years. The...

  • Specialist, Property Claims

    3 weeks ago

    Edmonton, Canada Definity Financial Corporation Full time

    Job ID : 7039 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Edmonton, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Claims Specialist

    2 weeks ago

    Edmonton, Canada Colas Canada Full time

    **Experience Required**: Post-secondary education in Civil Engineering, law, project management, or relevant program; or five years+ related experience and/or training; or equivalent combination of education and experience Recent construction work experience required Proven attention to detail for claim writing in compliance with the contract Organization...

  • Claims Specialist

    2 weeks ago

    Edmonton, Canada Colas Full time

    **Experience Required**: - Post-secondary education in Civil Engineering, law, project management, or relevant program; or five years+ related experience and/or training; or equivalent combination of education and experience - Recent construction work experience required - Proven attention to detail for claim writing in compliance with the contract -...

  • Supervisor, Claims

    5 days ago

    Edmonton, Alberta, Canada Wawanesa Insurance Full time

    Date:Jun 3, 2024Location: Edmonton, AB (Hybrid), CA Calgary, AB (Hybrid), CACompany:Wawanesa InsuranceJob ID: 8117Working Business Language: EnglishSalary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are...

  • Supervisor, Claims

    3 weeks ago

    Edmonton, Canada Wawanesa Insurance Full time

    **Date**:Jun 3, 2024 **Location**: Edmonton, AB (Hybrid), CA Calgary, AB (Hybrid), CA **Company**:Wawanesa Insurance **Job ID**: 8117 **Working Business Language**: English **Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and...

  • Supervisor, Claims

    3 weeks ago

    Edmonton, Canada Wawanesa Insurance Full time

    Job Overview The Supervisor, Claims - Casualty contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards. Job Responsibilities Provide exceptional customer service ...

  • Supervisor, Claims

    3 weeks ago

    Edmonton, Canada Wawanesa Insurance Full time

    Job Overview The Supervisor, Claims - Casualty contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards. Job Responsibilities Provide exceptional customer service ...

  • Bodily Injury Specialist

    3 weeks ago

    Edmonton, Canada Government of Alberta Full time

    **Job Information**: Job Requisition ID: 43274 Ministry: Treasury Board & Finance Location: Edmonton Full or Part-Time: Full-time Hours of Work: 36.25 hours per week Regular/Temporary: Regular Scope: Open Closing Date: June 22, 2023 Classification: Manager, Zone 2 **About Us**: Treasury Board and Finance, Edmonton - Tax and Revenue...

  • Specialist, Claims- Property New

    6 days ago

    Edmonton, Canada Definity Financial Corporation Full time

    Job ID : 7255 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Edmonton, Canada Posting Range : $55,800 - $102,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Supervisor, Claims

    4 weeks ago

    Edmonton, Canada Wawanesa Insurance Full time

    **Date**:May 30, 2024 **Location**: Edmonton, AB (Hybrid), CA Calgary, AB (Hybrid), CA **Company**:Wawanesa Insurance **Job ID**: 8113 **Working Business Language**: English **Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and...

  • Supervisor, Claims

    3 weeks ago

    Edmonton, Canada Wawanesa Insurance Full time

    **Date**:Jun 7, 2024 **Location**: Edmonton, AB (Hybrid), CA Calgary, AB (Hybrid), CA **Company**:Wawanesa Insurance **Job ID**: 8080 **Working Business Language**: English **Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and...

  • Supervisor, Claims

    2 weeks ago

    Edmonton, Canada Wawanesa Insurance Full time

    Job Overview The Claims Supervisor contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards. Job Responsibilities Provide exceptional customer service. Coordinate and...

  • Supervisor, Claims

    7 days ago

    Edmonton, Canada Wawanesa Insurance Full time

    **Date**:Apr 10, 2024 **Location**: Edmonton, AB (Hybrid), CA Calgary, AB (Hybrid), CA **Company**:Wawanesa Insurance **Job ID**: 7921 **Working Business Language**: English **Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and...