Front of House Supervisor

3 months ago

Canmore, Canada Bridgette Bar Full time

**ABOUT THE POSITION**

Reporting to the General Manager, the Supervisor contributes to the oversight of the front of house operations. This position is responsible for several functions including but not limited to coordination of sales, training, employee and guest service, opening and/or closing, and service recovery where needed. The Supervisor must have a constant presence in the venue and ensure a positive company image is always maintained through client and employee interactions through consistent delivery of remarkable service.

**WHO WE ARE**

Bridgette Bar is a chef-driven bar in the new Spring Creek community in Canmore, AB. Snack, indulge, bend an elbow & realize your day’s full potential when you spend time at Bridgette Bar; a space where design, craft and culture intersect. This is a bar - and one that happens to serve great food. Our drink list is a creative catalogue of crushable cocktails, high-octane originals, craft beers, and a wine list that all beverage enthusiasts will appreciate. For our food, Chef JP Pedhirney brings new twists on old favourites, making for a playful menu that's prepared on a savoury wood-burning grill. All set in a historic, mid-century inspired setting to keep things interesting.

**WHAT YOU'LL GET**
- Competitive hourly wage
- Gratuities
- Duty meals
- 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

**WHAT YOU'LL DO**
- Ensure that department goals are communicated, understood, and met by hourly staff
- Work with management to ensure that newly hired hourly staff receive orientation training
- Counsel hourly staff on work related concerns and issues to ensure satisfaction and productivity enlisting the support of management as needed
- Listen to hourly staff’s suggestions for improving how work is done and guests are served. Gain management support as needed to act upon suggestions
- Work with management to ensure that hourly staff have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory)
- Ensure that hourly staff are trained on technical and service aspects of the job (e.g., food, customer service)
- Work with management to ensure that hourly staff clearly understand their job roles, responsibilities, and performance expectations
- Address guest concerns, requests, or issues either individually or by enlisting the help of others (i.e., management and staff)
- Give constructive feedback to hourly staff to help them do their jobs better
- Act as a “bridge” between management and hourly staff to facilitate department operation (e.g., keep managers appraised of hourly staff activities, issues, challenges, etc.)
- Collaborate with management to develop and carry-out ideas and procedures to continuously improve
- Enforce compliance with all regulatory governing agencies (e.g., AGLC, safety, department-specific procedures such as food standards)
- Collaborate with management to recognize and celebrate hourly staff performance contributions (e.g., department-specific recognition programs)
- Manage basic human resource issues/concerns of hourly staff enlisting the support of management as needed
- Have a desire to be mentored by your peers and take initiative on furthering your job functions and duties
- Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently
- Adapt to different personalities of clients, vendors and coworkers without losing focus
- Possess high professional ethics and avoid extreme familiarity or conflicts with others
- Delegate appropriate tasks and manage staff workloads
- Execute ad-hoc administrative and operational duties are required.

**WHAT YOU HAVE**
- Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 1 year preferred).
- Advanced knowledge of industry best practices, guest services and food and beverage.
- Strong English communication skills with ability to establish and develop relationships with team members, partners, vendors, and customers.
- Ability to maintain professionalism, control, and composure in difficult and stressful situations.
- Demonstrated ability to organize efficient work schedules, delegate tasks and work effectively under pressure to achieve objectives.
- Working knowledge of applicable employment related legislation.
- Experience handling employee issues/concerns and executing performance management procedures including performance reviews, disciplinary actions, and terminations.
- Strong team player that leads by example and has demonstrated the ability to reliably execute or delegate work to meet objectives.
- Experience and knowledge of budget analysis methods, general accounting skills and ability to operate a cash register or POS system.
- Valid Alberta ProServe Certification.
- Ability to stand for extended periods of time a

  • Front-of-house Team Member

    4 months ago

    Canmore, Canada Rocky Mountain Bagel Co. Full time

    **FRONT OF HOUSE TEAM MEMBER**: **Rocky Mountain Bagel Co.** in **Canmore, AB** is actively seeking an energetic and positive **full-time Front-of-House Team Member** to greet customers as they come in, prepare our bagel sandwiches, and make our specialty drinks. Are you a customer service rockstar? If yes, we want to meet you! **ABOUT ROCKY MOUNTAIN BAGEL...

  • Front-of-house Team Member

    4 weeks ago

    Canmore, Canada Rocky Mountain Bagel Co. Full time

    **FRONT OF HOUSE TEAM MEMBER**: **Rocky Mountain Bagel Co.** in **Canmore, AB** is actively seeking an energetic and positive **full-time Front-of-House Team Member** to greet customers as they come in, prepare our bagel sandwiches, and make our specialty drinks. Are you a customer service rockstar? If yes, we want to meet you! At this time we **DO NOT**...

  • Front-of-House Team Member

    1 week ago

    Canmore, Canada Rocky Mountain Bagel Co. Full time

    Front-of-House Team Member OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Front-of-House Team Member at Rocky Mountain Bagel Co. in Canmore, AB.About the Role:This is a full-time position that requires a strong ability to learn quickly, excellent interpersonal skills, and a great attitude. As a...

  • Front-of-House Team Member

    1 week ago

    Canmore, Canada Rocky Mountain Bagel Co. Full time

    Front-of-House Team Member OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Front-of-House Team Member at Rocky Mountain Bagel Co. in Canmore, AB.About the Role:This is a full-time position that requires a strong ability to learn quickly, excellent interpersonal skills, and a great attitude. As a...

  • front-of-house team member

    1 month ago

    Canmore, Canada Rocky Mountain Bagel Co. Full time

    FRONT OF HOUSE TEAM MEMBERRocky Mountain Bagel Co. in Canmore, AB is actively seeking an energetic and positive full-time Front-of-House Team Member to greet customers as they come in, prepare our bagel sandwiches, and make our specialty drinks. Are you a customer service rockstar? If yes, we want to meet youThis barista position earns a competitive wage of...

  • Front-of-House Team Associate

    3 weeks ago

    Canmore, Canada Rocky Mountain Bagel Co. Full time

    Customer Service RepresentativeRocky Mountain Bagel Co. is seeking a highly motivated and customer-focused Front-of-House Team Member to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, preparing our signature bagel sandwiches, and making specialty drinks.This role offers...

  • Front-of-House Team Associate

    3 weeks ago

    Canmore, Canada Rocky Mountain Bagel Co. Full time

    Customer Service RepresentativeRocky Mountain Bagel Co. is seeking a highly motivated and customer-focused Front-of-House Team Member to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, preparing our signature bagel sandwiches, and making specialty drinks.This role offers...

  • Hotel Front Desk Supervisor

    5 days ago

    Canmore, Canada Super 8 Canmore Full time

    Job Title: Hotel Front Desk SupervisorWe are seeking a highly organized and customer-focused Hotel Front Desk Supervisor to join our team at Super 8 Canmore. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a smooth check-in and check-out process.Key...

  • Hotel Front Desk Supervisor

    5 days ago

    Canmore, Canada Super 8 Canmore Full time

    Job Title: Hotel Front Desk SupervisorWe are seeking a highly organized and customer-focused Hotel Front Desk Supervisor to join our team at Super 8 Canmore. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a smooth check-in and check-out process.Key...

  • Hotel Front Desk Supervisor

    4 days ago

    Canmore, Canada Super 8 Canmore Full time

    Job Title: Hotel Front Desk SupervisorWe are seeking a highly organized and customer-focused Hotel Front Desk Supervisor to join our team at Super 8 Canmore. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing reservations, and ensuring a smooth guest experience.Key Responsibilities:Customer...

  • Hotel Front Desk Supervisor

    4 days ago

    Canmore, Canada Super 8 Canmore Full time

    Job Title: Hotel Front Desk SupervisorWe are seeking a highly organized and customer-focused Hotel Front Desk Supervisor to join our team at Super 8 Canmore. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing reservations, and ensuring a smooth guest experience.Key Responsibilities:Customer...

  • Housekeeper - Mtn House Hotel & Spa

    1 week ago

    Canmore, Canada Basecamp Resorts Full time

    Housekeeper MTN HOUSE by Basecamp, Canmore About Basecamp Property Management Ltd Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke & Golden in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home....

  • Food Service Supervisor

    3 weeks ago

    Canmore, Canada The Market Bistro Full time

    About The Market BistroWe are a dynamic and fast-paced restaurant, seeking a highly skilled Food Service Supervisor to join our team. As a Food Service Supervisor, you will play a key role in ensuring the smooth operation of our kitchen and front-of-house areas.Key ResponsibilitiesFood and Supply ManagementRequisition food and kitchen supplies to maintain...

  • Food Service Supervisor

    3 weeks ago

    Canmore, Canada The Market Bistro Full time

    About The Market BistroWe are a dynamic and fast-paced restaurant, seeking a highly skilled Food Service Supervisor to join our team. As a Food Service Supervisor, you will play a key role in ensuring the smooth operation of our kitchen and front-of-house areas.Key ResponsibilitiesFood and Supply ManagementRequisition food and kitchen supplies to maintain...

  • Front Desk Agent

    4 months ago

    Canmore, Canada Canmore Downtown Hostel Ltd. Full time

    Front Desk Agent Start date: December 10th STAFF ACCOMMODATION AVAILABLE We are seeking a dedicated and enthusiastic Hostel Supervisor to join our team. As a hostel supervisor you will play a pivotal role in ensuring the smooth operation of our hostel and providing exceptional experiences for our guests. **Duties**: - Greet and welcome guests as they...

  • Part Time Housekeeper

    2 weeks ago

    Canmore, Canada Basecamp Resorts Full time

    Part Time Housekeeper MTN HOUSE by Basecamp, Canmore About Basecamp Property Management Ltd Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke & Golden in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from...

  • Restaurant Supervisor

    3 weeks ago

    Canmore, Canada Patrinos Steak House & Lounge Full time

    About Patrinos Steak House & LoungeWe are a reputable restaurant company seeking a skilled Restaurant Supervisor to join our team. As a Restaurant Supervisor, you will play a crucial role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of staff to achieve our goals.Key ResponsibilitiesLeadership...

  • Restaurant Supervisor

    3 weeks ago

    Canmore, Canada Patrinos Steak House & Lounge Full time

    About Patrinos Steak House & LoungeWe are a reputable restaurant company seeking a skilled Restaurant Supervisor to join our team. As a Restaurant Supervisor, you will play a crucial role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of staff to achieve our goals.Key ResponsibilitiesLeadership...

  • Food and Beverage Supervisor

    3 months ago

    Canmore, Canada H2 Canmore Lodging Full time

    **JOB OVERVIEW** The position is front-of-house, meaning a F&B supervisor is one of the restaurant's visible faces to the community. An F&B Supervisor must have excellent customer-service skills and be able to solve problems diplomatically, keeping in mind the reputation of the restaurant. An F&B Supervisor needs to have good management skills and be able...

  • Food Service Supervisor

    3 weeks ago

    Canmore, Canada The Market Bistro Full time

    About The Market BistroWe are a dynamic and fast-paced restaurant, seeking a skilled Food Service Supervisor to join our team. As a Food Service Supervisor, you will play a key role in ensuring the smooth operation of our kitchen and front-of-house areas.Key ResponsibilitiesInventory Management: Requisition food and kitchen supplies to maintain optimal stock...