Co-op Student

**Requisition ID**:2554
**Affiliation**: CUPE Municipal
**Position Type**: Co-op Student
**Fixed Term Duration**:Approximately four (4) months
**Number of Openings**:1
**Bi-weekly Working Hours**: 70 hours bi-weekly
**Department/ Branch**:Corporate Services, Information Services
**Job Location**:Fort McMurray
**Pay Level**:PL9 (80%)
**Rate: $**37.29
**COLA**:Bi-Weekly - $480
**Closing Date (dd/mm/yyyy)**:03/03/2024
**Posting Type**:Internal and External

**GENERAL DESCRIPTION**:
**RESPONSIBILITIES**:

- Sets up and ensures the effectiveness of initial system implementation, ongoing systems modifications, and enhancements.
- Maintains the effectiveness of Council chambers audio/visual system, ongoing systems modifications, and enhancements.
- Administers, operates, and troubleshoots the audio/visual system during Council meetings.
- Troubleshoots and supports all audio/visual systems throughout the Municipality, including but not limited to, video conference systems, projectors, TV’s, microphones, and speaker systems.
- Provides support to departmental staff with troubleshooting for telephones, radios, and peripherals.
- Maintains working knowledge and inventory of all municipal hardware, systems software, and communications equipment.
- Writes and maintains written procedures for all aspects of installations, upgrades, maintenance, and use of systems and software.
- Researches and makes recommendations to replace, or eliminate existing equipment, computer hardware and/or software.
- Creates, updates, and maintains software install packages, as well as Windows Operating Systems images, relevant patching schedules, and new releases.
- Prioritizes own daily workload and ensures date/time sensitive work plans and deadlines are kept on schedule.
- Assists with scheduling software and hardware implementations, upgrades, and maintenance.
- Maintains, adjusts, and negotiates project schedules and makes recommendations to keep projects on budget.
- Performs other related duties as required.

**QUALIFICATIONS**

**KNOWLEDGE, SKILLS, AND ABILITIES**:

- Excellent customer service skills with ability to communicate courteously and effectively with customers.
- Ability to maintain focus on providing customers with computing services.
- High degree of precision and accuracy in documentation and investigative procedures.
- Ability to work independently and to effectively schedule work in order to meet service demands and minimize disruption to users.
- Adaptability to frequent technological changes and ability to learn, demonstrate, and teach new software and hardware processes to users.
- Ability to troubleshoot, analyze, and provide solutions to complex issues.

**EDUCATION AND EXPERIENCE**
- Must be enrolled in a post-secondary program in Computer Information Systems or related program, specializing in computer software/hardware and PC operating systems is required.
- Experience troubleshooting computers and software is an asset.
- A+ certification and Information Technology Infrastructure Library (ITIL) v3 knowledge and certification are considered assets.
- Macintosh computer troubleshooting experience is considered an asset.
- Must be enrolled in a Co-op placement program.

**OTHER REQUIREMENTS**:

- Ability to provide a Criminal Record Check for review and acceptance.

**RECRUITMENT PROCESS**:

- Proof of enrollment in a full-time post-secondary Co-Op program.
- A copy of their high school diploma or GED equivalency.
- Contact information for two supervisory references.
- Copy of a valid Class Five (5) driver's license. Please note that a class 7 or GDL license will not be accepted.
- A three-year Driver's Abstract issued within the last 30 days.
- A criminal record check issued by the town/city where the applicant resides.

**SAFETY**:
As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB’s health and safety management system, and complying with all policies, practices, and procedures. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.

**To apply: Please visit our website at **jobs.rmwb.ca**

**We appreciate the interest of all applicants; however, only those individuals**
**selected for interviews will be contacted.