See more Collapse

Supervisor, Receipt Verification Unit

1 month ago

Scarborough, Canada Canada Post - Postes Canada Full time

Job Requisition Id: 165817
Business Function: Plant Operations
Primary City: Scarborough
Other Location(s):
Province: Ont. - GTA
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: OP 02
Number of Vacancies: 1
Area of Competition: All employees in the Greater Toronto Area region, priority will be given to APOC members.
Closing Date (MM/DD/YYYY): 02/13/2023

**Work Schedule**:
Monday - Friday 3:45PM-11:45PM

Supervises a team of RVU employees engaged in the safe and efficient management of mailings received from Commercial Customers. *The supervisor may also be required to lead a team of employees in an assigned area of the shift or section. The supervisor is responsible for ensuring that service commitments, safety requirements and process compliance are met for all processes under the area of responsibility. Works effectively with the Order Acceptance (OA) Process Owners, Production Control and Reporting (PC&R) and external customers to ensure mailings for all Lines of Businesses are received and verified, and that the order document reflects the services selected by the customer. In addition, the supervisor maintains optimum productivity levels by closely monitoring and adjusting staffing to workload and implements continuous improvement initiatives to improve customer experience, reduce costs and accident potential.

**Responsibilities**:
Below are the main job requirements and responsibilities for the Supervisor, Receipt Verification Unit (RVU).
- Supervises all mail acceptance and verification to ensure that OA Processes and targets are met. Integrates with, supports and provides input to plant operations, PC&R and other teams within the Plant environment to ensure that plant operating targets are attainable. Conducts regular quality checks and analyzes OA reports to assess efficiency and effectiveness of customer mail acceptance. Shares analysis and results with the team.- May also be required to supervise the operation of an assigned area of the shift or section and assist in the management of the efficient processing of mail. Sets daily priorities for the assigned area to ensure that deadlines and service commitments are met. Assigns and confirms available staff to different areas of the operation according to fluctuating mail volume.- Promotes and implements work place safety and health programs for their work unit. Coaches employees on safe work practices in order to reduce accident frequency and severity; investigates and reports on accident incidences and near-misses. Addresses and resolves health and safety issues in a timely and efficient manner. Conducts safety inspections and takes corrective action to rectify unsafe operating conditions.

**Job Responsibilities (continued)**:

- Estimates workloads in order to arrange for adequate staff to be on duty, recommends the use of overtime as required and occasionally authorizes its use when working alone.
- Recommends modifications in methods and/or systems to improve acceptance and verification of orders or to reduce costs. Reviews KPI trends and considers their impact on the mitigation of revenue risk exposure and the achievement of targets. Identifies training needs and coaches on acceptance and verification processes to enhance employee performance and customer experience
- Performs frequent quality and productivity checks on all aspects of the designated shift or section. Investigates abnormalities and works to improve performance; resolves minor issues and escalates more significant problems. Responds promptly and makes operational adjustments in the event of equipment failures; reports and follows up with other stakeholders as required.
- Collaborates with and maintains working relationships with other sections in Operations, RVU’s across the country, and other internal functions such as Commercial Service Network, Order Management, Order to Cash, Lines of Business and others to resolve operational problems.
- Actively solicits feedback from clients on services provided and acts to improve reported weaknesses within the OA process guidelines. Interacts with customers, internal or external, to gather information to assist in problem/issue resolution in order to improve customer satisfaction. Takes personal responsibility for maintaining high levels of customer service and satisfaction. Maintains effective working relationships with customers to build value and loyalty.
- Maintains employees’ time and leave to ensure the accurate and timely pay for all employees. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role.

**Qualifications**:
Education
- High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)

Experience
- Minimum 1 years’ experience managing a team within a unionized environment OR Minimum 2 years’ experience working in

We have other current jobs related to this field that you can find below

  • Distribution Supervisor

    5 days ago

    Scarborough, Canada October's Very Own Full time

    **ABOUT YOU** As a Distribution Inbound Supervisor, we're looking for a dynamic individual who thrives in a fast-paced environment and is passionate about leading a team to achieve operational excellence. You are a natural leader with a keen eye for detail and a commitment to maintaining the highest standards of efficiency and accuracy in all inbound...

  • Distribution Supervisor

    4 days ago

    Scarborough, Canada October's Very Own Full time

    **ABOUT YOU** As a Distribution Inbound Supervisor, we're looking for a dynamic individual who thrives in a fast-paced environment and is passionate about leading a team to achieve operational excellence. You are a natural leader with a keen eye for detail and a commitment to maintaining the highest standards of efficiency and accuracy in all inbound...

  • Supervisor, Supportive Housing

    2 weeks ago

    Scarborough, Canada COTA Health Full time

    **SUPERVISOR, SUPPORTIVE HOUSING** **Modular Housing, 11 Macey Avenue** **One (1) Non-Unionized, Permanent Full-Time Position** **About Cota** If you're looking to contribute your expertise at a community-based organization making a positive impact in the lives of thousands of people each year - Cota would love to hear from you! We provide a...

  • Unit Business Risk and Compliance Manager

    2 months ago

    Scarborough, Canada IKEA Full time

    **Job ID**: 218398 **Date posted**: 15/11/2023 Who you are - You have extensive knowledge of national laws and legislations connected to risk management, health, safety, security, risk & compliance, and working methods within Ingka Group - You’re knowledgeable of relevant risk & compliance, health, safety & security laws/legislation, standards, and...

  • Supervisor, Supportive Housing

    1 week ago

    Scarborough, Canada COTA Health Full time

    **SUPERVISOR, SUPPORTIVE HOUSING** **Modular Housing, 11 Macey** **One (1) Non-Unionized, **Permanent, Full-Time position** **(**Tuesday** - Saturday: 12:00 pm - 8:00 pm)** **About Cota** If you're looking to contribute your expertise at a community-based organization making a positive impact in the lives of thousands of people each year - Cota would...

  • Supervisor, Supportive Housing

    2 months ago

    Scarborough, Canada Cota Full time

    **EXTERNAL JOB POSTING #024** **Posted: 14 February 2023 - 28 February 2023** **SUPERVISOR, SUPPORTIVE HOUSING** **Modular Housing, 11 Macey** **One (1) Non-Unionized,** **Permanent Full-Time Position** **About Cota** Cota is an accredited, not-for-profit, community-based organization that has been supporting adults with mental health and cognitive...

  • Cashier and Customer Service Supervisor

    3 weeks ago

    Scarborough, Canada ARZ Fine Foods Full time

    **Great Opportunity for a Customer Service/Cashier Supervisor** **at ARZ Fine Foods** ARZ Fine Foods is the Essence of Mediterranean Gourmet; we are purveyors of exotic Middle Eastern and Mediterranean cuisine. Come join us in our artistry while we keep pace with the rapid growth of Toronto as a World Class city by providing authentic Middle Eastern and...

  • Cashier and Customer Service Supervisor

    4 weeks ago

    Scarborough, Canada Davies Consulting Full time

    **Great Opportunity for a Customer Service/Cashier Supervisor** **at ARZ Fine Foods** ARZ Fine Foods is the Essence of Mediterranean Gourmet; we are purveyors of exotic Middle Eastern and Mediterranean cuisine. Come join us in our artistry while we keep pace with the rapid growth of Toronto as a World Class city by providing authentic Middle Eastern and...

  • Concierge/security (Site Supervisor)

    2 months ago

    Scarborough, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security (Site Supervisor)

    2 months ago

    Scarborough, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Cashier and Customer Service Supervisor

    4 weeks ago

    Scarborough, Canada ARZ Fine Foods Full time

    **Great Opportunity for a Customer Service/Cashier Supervisor** **at ARZ Fine Foods** ARZ Fine Foods is the Essence of Mediterranean Gourmet; we are purveyors of exotic Middle Eastern and Mediterranean cuisine. Come join us in our artistry while we keep pace with the rapid growth of Toronto as a World Class city by providing authentic Middle Eastern and...

  • Cashier and Customer Service Supervisor

    3 weeks ago

    Scarborough, Canada ARZ Fine Foods Full time

    **Great Opportunity for a Customer Service/Cashier Supervisor** **at ARZ Fine Foods** **Armenian or Arabic speaking skills required** ARZ Fine Foods is the Essence of Mediterranean Gourmet; we are purveyors of exotic Middle Eastern and Mediterranean cuisine. Come join us in our artistry while we keep pace with the rapid growth of Toronto as a World Class...

  • Cashier and Customer Service Supervisor

    4 weeks ago

    Scarborough, Canada ARZ Fine Foods Full time

    **Great Opportunity for a Customer Service/Cashier Supervisor** **at ARZ Fine Foods** ARZ Fine Foods is the Essence of Mediterranean Gourmet; we are purveyors of exotic Middle Eastern and Mediterranean cuisine. Come join us in our artistry while we keep pace with the rapid growth of Toronto as a World Class city by providing authentic Middle Eastern and...

  • Front End Supervisor/cashier

    1 week ago

    Scarborough, Canada ARZ Fine Foods Full time

    **Great Opportunity for a Front End Supervisor** Be part of our Grocery Team and help our community experience all that the Mediterranean has to offer and enjoy the many benefits for you and your family. As part of the ARZ family you will enjoy: - Competitive pay - Health Benefits - Paid training - Opportunities to grow and advance in your career; we...

  • Cashier and Customer Service Supervisor

    3 weeks ago

    Scarborough, Canada ARZ Fine Foods Full time

    **Great Opportunity for a Customer Service/Cashier Supervisor** **at ARZ Fine Foods** ARZ Fine Foods is the Essence of Mediterranean Gourmet; we are purveyors of exotic Middle Eastern and Mediterranean cuisine. Come join us in our artistry while we keep pace with the rapid growth of Toronto as a World Class city by providing authentic Middle Eastern and...

  • Concierge/security (Site Supervisor)

    2 weeks ago

    Scarborough, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Cashier and Customer Service Supervisor

    3 weeks ago

    Scarborough, Canada Davies Consulting Full time

    **Great Opportunity for a Customer Service/Cashier Supervisor** **at ARZ Fine Foods** ARZ Fine Foods is the Essence of Mediterranean Gourmet; we are purveyors of exotic Middle Eastern and Mediterranean cuisine. Come join us in our artistry while we keep pace with the rapid growth of Toronto as a World Class city by providing authentic Middle Eastern and...

  • Cashier and Customer Service Supervisor

    2 weeks ago

    Scarborough, Canada ARZ Fine Foods Full time

    **Great Opportunity for a Customer Service/Cashier Supervisor** **at ARZ Fine Foods** ARZ Fine Foods is the Essence of Mediterranean Gourmet; we are purveyors of exotic Middle Eastern and Mediterranean cuisine. Come join us in our artistry while we keep pace with the rapid growth of Toronto as a World Class city by providing authentic Middle Eastern and...

  • Cashier and Customer Service Supervisor

    2 weeks ago

    Scarborough, Canada ARZ Fine Foods Full time

    **Great Opportunity for a Customer Service/Cashier Supervisor** **at ARZ Fine Foods** ARZ Fine Foods is the Essence of Mediterranean Gourmet; we are purveyors of exotic Middle Eastern and Mediterranean cuisine. Come join us in our artistry while we keep pace with the rapid growth of Toronto as a World Class city by providing authentic Middle Eastern and...

  • Front End Supervisor/cashier

    2 weeks ago

    Scarborough, Canada ARZ Fine Foods Full time

    **Great Opportunity for a Front End Supervisor** Be part of our Retail Team and help our community experience all that the Mediterranean has to offer and enjoy the many benefits for you and your family. As part of the ARZ family you will enjoy: - Competitive pay - Health Benefits - Paid training - Opportunities to grow and advance in your career; we...