Supervisor, Receipt Verification Unit

4 weeks ago

Scarborough, Canada Canada Post - Postes Canada Full time

Job Requisition Id: 165817
Business Function: Plant Operations
Primary City: Scarborough
Other Location(s):
Province: Ont. - GTA
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: OP 02
Number of Vacancies: 1
Area of Competition: All employees in the Greater Toronto Area region, priority will be given to APOC members.
Closing Date (MM/DD/YYYY): 02/13/2023

**Work Schedule**:
Monday - Friday 3:45PM-11:45PM

Supervises a team of RVU employees engaged in the safe and efficient management of mailings received from Commercial Customers. *The supervisor may also be required to lead a team of employees in an assigned area of the shift or section. The supervisor is responsible for ensuring that service commitments, safety requirements and process compliance are met for all processes under the area of responsibility. Works effectively with the Order Acceptance (OA) Process Owners, Production Control and Reporting (PC&R) and external customers to ensure mailings for all Lines of Businesses are received and verified, and that the order document reflects the services selected by the customer. In addition, the supervisor maintains optimum productivity levels by closely monitoring and adjusting staffing to workload and implements continuous improvement initiatives to improve customer experience, reduce costs and accident potential.

**Responsibilities**:
Below are the main job requirements and responsibilities for the Supervisor, Receipt Verification Unit (RVU).
- Supervises all mail acceptance and verification to ensure that OA Processes and targets are met. Integrates with, supports and provides input to plant operations, PC&R and other teams within the Plant environment to ensure that plant operating targets are attainable. Conducts regular quality checks and analyzes OA reports to assess efficiency and effectiveness of customer mail acceptance. Shares analysis and results with the team.- May also be required to supervise the operation of an assigned area of the shift or section and assist in the management of the efficient processing of mail. Sets daily priorities for the assigned area to ensure that deadlines and service commitments are met. Assigns and confirms available staff to different areas of the operation according to fluctuating mail volume.- Promotes and implements work place safety and health programs for their work unit. Coaches employees on safe work practices in order to reduce accident frequency and severity; investigates and reports on accident incidences and near-misses. Addresses and resolves health and safety issues in a timely and efficient manner. Conducts safety inspections and takes corrective action to rectify unsafe operating conditions.

**Job Responsibilities (continued)**:

- Estimates workloads in order to arrange for adequate staff to be on duty, recommends the use of overtime as required and occasionally authorizes its use when working alone.
- Recommends modifications in methods and/or systems to improve acceptance and verification of orders or to reduce costs. Reviews KPI trends and considers their impact on the mitigation of revenue risk exposure and the achievement of targets. Identifies training needs and coaches on acceptance and verification processes to enhance employee performance and customer experience
- Performs frequent quality and productivity checks on all aspects of the designated shift or section. Investigates abnormalities and works to improve performance; resolves minor issues and escalates more significant problems. Responds promptly and makes operational adjustments in the event of equipment failures; reports and follows up with other stakeholders as required.
- Collaborates with and maintains working relationships with other sections in Operations, RVU’s across the country, and other internal functions such as Commercial Service Network, Order Management, Order to Cash, Lines of Business and others to resolve operational problems.
- Actively solicits feedback from clients on services provided and acts to improve reported weaknesses within the OA process guidelines. Interacts with customers, internal or external, to gather information to assist in problem/issue resolution in order to improve customer satisfaction. Takes personal responsibility for maintaining high levels of customer service and satisfaction. Maintains effective working relationships with customers to build value and loyalty.
- Maintains employees’ time and leave to ensure the accurate and timely pay for all employees. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role.

**Qualifications**:
Education
- High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)

Experience
- Minimum 1 years’ experience managing a team within a unionized environment OR Minimum 2 years’ experience working in

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