Key Employee Supervisor

6 months ago

Toronto, Canada Arcadian Full time

Company Description

One of Toronto’s most sought-after event venues, this event complex exudes historic charm and modern sophistication in its two distinct venues — the revitalized Arcadian Court and the contemporary Arcadian Loft.

The grand Arcadian Court has been restored to its art deco glory, featuring modern amenities, creating a flexible contemporary space. Together, these two spaces form a unique venue that will meet the needs of any event or occasion.

**This position pays $22/hr +gratuities**

**What's in it for you?**
- Gratuity Sharing
- Discounted gym membership and Employee Assistance Program
- 50% Dining Discount for all O&B locations for you and up to 3 guests
- Employee Referral Program
- Training and development opportunities
- Access to Health, Dental and Visions benefits with Enhanced Mental Health Coverage
- O&B is one of Canada’s largest hospitality companies with many internal career opportunities. We have restaurants, food halls, and catering teams in Alberta, Ontario, Quebec, and Nova Scotia.

**Job Description**:
Under the direction of the General Manager, the Event Supervisor assists in the managing, preparation and set up of the venue as well as execute the event. Event Supervisors support the managers and help to oversee the floor during an event, in addition to helping deliver food & beverage to guests and maintaining the cleanliness of the space. They monitor food and quality presentation and possess a strong knowledge of event menu items to answer questions and make recommendations when required. The Event Supervisor position is a leadership in training position, where the incumbent would learn how to be an event manager but still be able to work serving/bartender shifts when not needed for managing shifts.

**Core Values**:

- You are passionate and articulate about food and beverage
- You value relentless innovation and kick-ass creativity
- You value positivity, honesty and respect
- You aim to leave lasting, positive impressions on every guest through intelligent, enthusiastic and emotional service.

**The Day to Day**:

- Communicates the vision to all team members and leads by example. Reinforces the O&B values daily and inspires the team with his/her exciting vision for the future
- Support the management team in overall event management
- Leading a team of servers and bartenders during an event, responding to all concerns and needs as required
- Builds and maintains relationships with guests, team members and senior management alike
- Shows leadership in creating a culture that revolves around the experience and enjoyment of food and wine
- Uses conflict/resolution and problem solving skills
- Assist in the preparation, setup and maintenance of event spaces
- Possess a strong knowledge of event menu items
- Follows bar, beverage and wine control procedures exactly
- Respond promptly to guest requests in a timely, professional and efficient manner
- Deliver food & beverage to the appropriate tables as directed by the Management team
- Clear plates, cutlery and glasses from the tables and return them to the dish area
- Monitor food quality and presentation standards
- Regularly monitors and achieves the O&B points of technical service and points of details
- Adhere to all O&B health and safety standards
- Additional duties as assigned or required

**Qualifications**:

- Minimum 1 year serving experience (preferred)
- Knowledge of service standards
- Stong leadership and management skills
- Smart Serve Certification a requirement
- High attention to detail
- Team Player
- Ability to remain calm under pressure while working in a fast-paced environment
- Organizational skills and the ability to multi-task
- Strong oral and written communication skills
- Ability to maintain a level of professional urgency and momentum
- Available to work evenings, nights and weekends

Additional Information

**Oliver & Bonacini's Diversity Commitment**

At Oliver & Bonacini Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and just, and create working environments where our employees can be at their best

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