Key Holder/supervisor
2 weeks ago
As a Sessions Cannabis Key Lead, you will assist the store manager in executing store operations during scheduled shifts.
As a team lead, you will deploy employees and delegate tasks to create a great experience for our customers by providing customer service with prompt service and quality products and maintaining a clean and comfortable store environment.
You will be responsible for modeling and acting in accordance with Sessions guidelines.The essential functional tasks and responsibilities include, but not limited to the following:
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Sessions Cannabis
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team
- Ancipates customer and store needs by constantly evaluatng environment and customers for cues
- Communicates information to the manager so that the team can respond as necessary to create a great environment during each shift.
- Provides feedback to store manager on employee performance during shift
- Contributes to a positive team environment by recognizing alarms or changes in employee morale and performance and communicating them to the store manager.
- Create a positive learning environment by providing clear, specific, and respectful coaching and feedback to partners on shift to ensure operational success and to improve employee performance.
- Delivers great customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs
- Develops positve relatonships with the team by understanding and addressing individual motivation, need and concerns
- Executes store operations during scheduled shifts.
- Organizes opening and closing duties as assigned
- Follows Sessions Cannabis operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees during each shift
- Follows all cash management and cash register procedures and ensures proper cash management practices are followed by all team members.
- Follows up with employees during the shift to ensure the delivery of great customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative and effective methods of recognition.
- Utilizes operational tools to achieve operational excellence during the shifts.
- Assist with inventory audits
- Help receive and merchandise product
- Monitor sales and inventory discrepancies
- Educate customers on cannabis products and how to safely consume cannabis
- Any other tasks as assigned by the Multi-Unit Manager
Job Types:
Part-time, Permanent
Part-time hours: 15-20 per week
Salary:
$17.00-$17.50 per hour
Schedule:
- Evening shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- Toronto, ON M9M 0G6: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (required)
Work Location:
In person
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