IT Integration Technician

1 week ago

Barrie, Canada Point to Point Communications Full time

**Who we are**:
**The Opportunity**:
We currently have a career opportunity for a full-time, permanent IT Services Integration Technician. The IT Services Integration Technicianis responsible for providing technical support both in the field and internally within the organization. The IT Services Integration Technicianworks directly with both the Field Services technicians and the IT Services Technical Support team. Their primary goal is to provide the Field Services Technicians with in
- field technical support, as well as in the field customer support and troubleshooting.
- Customer-focused_: we are committed to providing an unmatched customer experience.
- Passionate_: we are passionate about what we do, and this shows up in our work everyday.
- Innovative_: we are innovative thinkers, challenging the status quo.
- Continually Improving_: we are always looking for ways to do things better.

**Job Functions**:
**Technical Services**
- Provides technical support to our network of Broadband Customers, both residential and business, within prescribed timeframes and standards of customer service.
- Programs, stages, and tests new equipment before implementation.
- Provides technical support to P2P staff.
- Participates in rotating “on call” schedule.
- Troubleshoots customer complaints, keeping up to date records within the ticketing system and escalating for high-level support or field services requirements.
- Documents completed product installations at Customer locations with pertinent information included for future servicing.
- Proactively monitors the network status and provides updates on potential trouble areas before they arise.
- Provides backup support to IT Services Technical Support Team when required for seamless coverage of customer support.
- Participates in new product trainings when available.

**Field Services**
- Installs and tests equipment with the support of the Field Services Technicians.
- Provides support to Field Services Technicians on customer projects with an IT component.
- Provides on-site troubleshooting and support to customers when required.
- Primary field resource for all Camera, Access control, and Broadband site infrastructure installations.
- Works with Field Services technicians to evaluate and confirm customer requirements.

**Experience Requirements**:

- A minimum of 1-2 years experience in an IT role.
- A minimum of 1-2 years experience as a Field Services Technician, Telecommunications Engineer, or equivalent role.
- IT certifications experience with Cambium, Motorola and Avigilon equipment will be considered an asset

**Additional Requirements**:

- Good verbal and written communication skills
- Great customer service and interpersonal skills
- Ability to prioritize, multitask, work within time constraints and follow-up
- Analytical and Problem-solving skills
- Detail-oriented
- Must live within 1 hour of Barrie, ON or be willing to relocate prior to commencing job
- Must hold a valid Drivers Licence
- Must be willing to travel to customer locations, as required
- Must pass a criminal record check

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday
- On call

Application question(s):

- Do you live within a 45 minute drive from Barrie?

Work Location: In person

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