Patient Navigator

**Posted Date**:
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- 1/24/2024**Closing Date**:
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- 1/31/2024**Functional Discipline**:
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- Access & Flow- Job Posting: #204645
- Position Available: Patient Navigator, Access & Flow
- Status: Casual/Relief
- Department: Access & Flow
- Union: NONUNION
- Shifts: Days, Weekends
- Rate of Pay: $39.91-$49.87/hr- ABOUT JOSEPH BRANT HOSPITAL:

- Joseph Brant Hospital (JBH) is a full-service community teaching hospital located in the growing and thriving community of Burlington, Ontario, serving more than 185,000 residents in Halton, Hamilton, Waterdown, Flamborough, Milton and Stoney Creek. JBH is honoured to be recognized as one of Hamilton Niagara's Top Employers for eight (8) consecutive years, with a skilled staff of 194 physicians, 1,911 full
- and part-time staff and more than 300 volunteers.
- JBH is a Clinical Education site in conjunction with McMaster University, and designated as an Academic Community Teaching Hospital. Its expanded campus includes the state-of-art Michael Lee-Chin & Family Patient Tower, featuring a new Emergency Department, 295 acute inpatient beds, 9 new Operating Rooms and post-anaesthetic care unit to support expanded medical, surgical and outpatient services. JBH is also a partner member of the Burlington Ontario Health Team (OHT).-:

- The Patient Navigator provides active leadership to facilitate and coordinate patient flow from admission to discharge, across acute and post-acute care areas in partnership with stakeholders. Using a collaborative approach and advanced communication skills, the Patient Navigator builds strong relationships with patients, families, care team members and system partners. The Patient Navigator play a key role as facilitator, communicator and change leader in support of both the daily management of patient flow (bed flow management, repatriations, eliminating barriers to specific flow challenges) and the improvement of processes supporting access, quality and safety.
- Specific processes within patient navigator scope can include the following:
- Facilitate the bed management process, organizational flow (from admission to discharge), and problem-solving, in partnership with stakeholders.
- Coordinate repatriations to and from appropriate programs and services at JBH.
- Attend ED and inpatient unit rounds to determine and anticipate unit and site-wide demand and supply for beds
- Support the Integrated Comprehensive Care program (including patient screening, follow up phone calls and on call responsibilities).
- Process and provide oversight of escalations for patients requiring an Alternative Level of Care (ALC).
- Participate in programs to support patient flow such as Early Supportive Discharge (ESD) and remote patient monitoring.
- Participate in related organizational committees and initiatives; support with data collections and interpretation
- Coach staff to improve daily processes and decision making to align to policies/procedures.

To support process and system level improvement, the Patient Navigator contributes to and implements policies and procedures related to the care delivery process and patient flow strategies, assists in the development of quality and process improvement initiatives, participates in, and shares responsibility for, ensuring that performance is optimized, from the unit level, to the corporate level.- QUALIFICATIONS:
- A Healthcare Professional in good standing in the Province of Ontario;
- A Bachelor's degree preferred in a healthcare discipline or related field (Nursing, Occupational Therapy/Physiotherapy, Social Work, etc).
- Understanding and familiarity with patient flow and supporting policies and procedures, and have comprehensive knowledge of relevant legislation and community resources.
- Minimum of five (5) years of experience working in an Acute Care/Emergency Department setting.- Outstanding communication skills and the proven ability to communicate professionally with stakeholders, balancing competing priorities.
- Demonstrated ability to provide support and leadership to advance evidence based inter-professional patient centered care.
- Demonstrated ability to deal with ambiguity in a rapidly changing environment.
- Strong problem-solving, organizational and time-management skills.
- Demonstrated ability to work as an effective member of a multidisciplinary team.-
- Any information obtained during the recruitment process will be used for employment recruitment only, and not for any other purpose.
- At Joseph Brant Hospital, we are committed to diversity and inclusion as we continue and expand our efforts to become a more inclusive, safe and respectful place for everyone to visit, work and receive care. HR will accommodate any needs under the Ontario Human Right Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). Recruitment processes will be modified to remove barriers to accommodate those with disabilities, if requested.