Patient Navigator

4 weeks ago

Burlington, Canada Joseph Brant Hospital Full time

**Position Number**: 172011-67**Position Available**:Clinical Navigator (RPN), Palliative Care Clinic
- **Status**: Regular Part Time (0.5)****:

- this position falls under the FT Collective Agreement and includes benefits
- **Department**: Outpatient Palliative Care
- **Union**: C.U.P.E.
- **Shifts**: Days**Posting Date**: April 2, 2024**Closing Date**: April 9, 2024**About Joseph Brant Hospital**:
Joseph Brant Hospital (JBH) is a full-service community teaching hospital located in the growing and thriving community of Burlington, Ontario, serving more than 185,000 residents in Halton, Hamilton, Waterdown, Flamborough, Milton and Stoney Creek. JBH is honoured to be recognized as one of Hamilton Niagara’s Top Employers for eight (8) consecutive years, with a skilled staff of 194 physicians, 1,911 full
- and part-time staff, and more than 300 volunteers.

JBH is a Clinical Education site in conjunction with McMaster University, and designated as an Academic Community Teaching Hospital. Its expanded campus includes the state-of-the-art Michael Lee-Chin & Family Patient Tower, featuring a new Emergency Department, 295 acute inpatient beds, 9 new Operating Rooms, and post-anaesthetic care unit to support expanded medical, surgical, and outpatient services. JBH is also a partner member of the Burlington Ontario Health Team (OHT).

**Position Summary**:
The Clinical Navigator is the initial point of contact for the Outpatient Palliative Care Team. The primary responsibility of this role is to assess patient support needs and to navigate patient care options within Joseph Brant Hospital and within the community.

**Responsibilities**:

- Acts as the initial contact for all incoming calls from patients, families, community agencies and physicians for the Palliative Care Team
- Initiates and enters all referrals to the Palliative Care Team
- Conducts health assessment of patient and dtermines clinical needs in collaboration with the Palliative Care Team
- Documents, tracks and prioritizes care requests to ensure all patients and families receive a timely response
- Completes follow-up calls to patients and/or families to ensure care needs have been met
- Liaises with CCAC, community agencies, clinics, pharmacies and family physicians
- Prepares reports and participates in all team meetings and rounds
- Maintains and updates all patients medical records and files including patient and family risk indicators
- Drafts all statistical reports as required
- Uses critical thinking skills to escalate more urgent patient care needs
- Assists the palliative care team in providing palliative care education to various organizations within the community that provide support toe palliatiive patients and their families
- Supports the team with respect to research activities and learner placements

**Qualifications**:

- Current Certificate of Competence in the Province of Ontario as a Registered Practical Nurse
- Previous experience working palliative care required, experience in outpatient palliative care preferred
- Knowledge of pain and symptom management
- Demonstrated ability to work independently or as part of an interprofessional team
- Excellent interpersonal and conflict resolution skills
- Knowledge of support services and resources in the community
- Excellent written and verbal communication skills
- Knowledge of Word, Excel and Meditech
- Demonstrated reliable attendance, punctuality, availability and performance required

Any information obtained during the recruitment process will be used for employment recruitment only, and not for any other purpose.

At Joseph Brant Hospital, we are committed to diversity and inclusion as we continue and expand our efforts to become a more inclusive, safe and respectful place for everyone to visit, work and receive care. HR will accommodate any needs under the Ontario Human Right Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). Recruitment processes will be modified to remove barriers to accommodate those with disabilities, if requested.

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