Customer Experience Manager

2 weeks ago

Saskatoon, Canada Michaels of Canada, ULC. Full time

Store - SASKATOON, SK

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned

Preferred Knowledge/Skills/Abilities

**Preferred Type of experience the job requires**:
Retail management experience preferred

Physical Requirements

Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

  • Account Manager

    6 days ago

    Saskatoon, Canada Epiroc Customer Center Full time

    _**Account Manager -URE**_ **JOB SUMMARY**: The role of Account Manager Underground Equipment is an excellent opportunity to develop and grow business prospects for Epiroc’s underground equipment and associated products in Western Canada. Based out of Saskatoon, this exciting position will be responsible for taking our underground mining business to the...

  • Customer Experience Coordinator

    5 days ago

    Saskatoon, Canada Siemens Electronic Design Automation ULC Full time

    Siemens EDA is a global technology leader in electronic design automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly...

  • Customer Experience Associate

    3 days ago

    Saskatoon, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Front End Assistant Manager Temp

    6 days ago

    Saskatoon, Canada Walmart Canada Full time

    **Résumé des fonctions... **:Soutenir le gérant de succursale et gérer les activités de la succursale conformément aux directives de la Compagnie et diriger les associés afin d’assurer un service aimable, utile et de générer des ventes rentables pour la succursale Ce que vous ferez... 1. As a member of the Store Management Team drives profitable...

  • Customer Success Manager

    5 days ago

    Saskatoon, Canada Andgo Full time

    This will require working closely with our customers and possessing a thorough understanding of the Andgo system's operation, how it fits within a customer's IT landscape, and their day-to-day business operations. **Andgo Customer Success Core Mandate**: - **Relationships**: Customer experience is a top priority, and continually focusing on deepening our...

  • Customer Service Manager

    3 weeks ago

    Saskatoon, Canada ClearTech Full time

    DescriptionAbout ClearTechFounded in 1977, ClearTech is a Canadian leader in the distribution of chemicals and chemical equipment for municipal, commercial and industrial uses. Based in Saskatoon, ClearTech is one of Canada’s Best Managed companies and is a proud member of PIC Group of companies.With people and infrastructure strategically located across...

  • Customer Service Manager

    2 weeks ago

    Saskatoon, Canada ClearTech Full time

    DescriptionAbout ClearTechFounded in 1977, ClearTech is a Canadian leader in the distribution of chemicals and chemical equipment for municipal, commercial and industrial uses. Based in Saskatoon, ClearTech is one of Canada’s Best Managed companies and is a proud member of PIC Group of companies.With people and infrastructure strategically located across...

  • Customer Service Manager

    2 weeks ago

    Saskatoon, Canada ClearTech Full time

    DescriptionAbout ClearTechFounded in 1977, ClearTech is a Canadian leader in the distribution of chemicals and chemical equipment for municipal, commercial and industrial uses. Based in Saskatoon, ClearTech is one of Canada’s Best Managed companies and is a proud member of PIC Group of companies.With people and infrastructure strategically located across...

  • Customer Service Manager

    Found in: Jooble CA O C2 - 2 weeks ago

    Saskatoon, SK, Canada ClearTech Full time

    Description About ClearTech Founded in 1977, ClearTech is a Canadian leader in the distribution of chemicals and chemical equipment for municipal, commercial and industrial uses. Based in Saskatoon, ClearTech is one of Canada’s Best Managed companies and is a proud member of PIC Group of companies. With people and infrastructure strategically located...

  • Customer Service

    3 weeks ago

    Saskatoon, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Customer Service

    2 weeks ago

    Saskatoon, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Customer Service

    5 days ago

    Saskatoon, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Customer Success Agent

    5 days ago

    Saskatoon, Canada MOBO Promotional Solutions Full time

    **Customer Success Coordinator** Employment Terms: Full Time Education: Degree or having completed some courses towards a degree in marketing preferred. Experience: Two yrs. of Sales/Customer Service experience while being highly nowledgeable in best practices for all social media platforms. Job Purpose - Actively manage the post-order engagement with...

  • Customer Service Coordinator

    5 days ago

    Saskatoon, Canada Alsco Canada Corp Full time

    **Customer Service Coordinator** Classification: Non-Exempt Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution....

  • Customer Support Representative

    5 days ago

    Saskatoon, Canada Horizon Computer Solutions Full time

    As a leading IT provider in Saskatchewan, Horizon is extremely proud to deliver IT solutions, managed services, and professional services to organizations and individuals across Western Canada. Founded in 1995, Horizon currently employs over 50 full-time employees with headquarters in Saskatoon and locations in Regina, Calgary, and Winnipeg. Horizon is...

  • Customer Service Advisor

    2 weeks ago

    Saskatoon, Canada Aeolus Freight Solutions Inc. Full time

    Work in a team environment, with the ability to work independently - Use your welding knowledge and help customers find the right supplies for their projects and business needs - Learn new computer systems, enabling you to give accurate information, pricing and quotes for our customers. - Answering phones, taking orders and inputting them into the computer...

  • Customer Service Manager

    6 days ago

    Saskatoon, Canada Greek House Family Restaurant Full time

    Organize, and control over the reservations; - Plan, quote, and advise any events requested by the customers or any group reservation; - Establish or implement policies and procedures for staff - Plan and control budget and inventory - In charge of advertising, marketing strategies and plan, directly working with marketing agency; - Hire, train and supervise...

  • Customer Service Support

    Found in: beBee jobs CA - 2 weeks ago

    Saskatoon, Saskatchewan, Canada LandOLakes Full time

    Customer Service SupportThe Customer Service Support is a "people person", loves to problem solve, and can communicate effectively with a multitude of different personality types and stakeholders. You are responsible for creating and maintaining strong customer relationships, handling their product inquiries, and executing their product orders with our...

  • Team Lead, Client Services

    Found in: Talent CA C2 - 2 weeks ago

    Saskatoon, Canada Sephora Full time

    : Regular Youll love working here As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. You will be...

  • Customer Service/parts Advisor

    5 days ago

    Saskatoon, Canada Perfection Paint & Body Full time

    What do you get when dinosaurs crash their cars? Tyrannosaurus wrecks. While we may not be PERFECT at telling jokes, PERFECT is part of our name for a reason! We have over 30 years of locally-owned experience, a trustworthy reputation and a great network of customers. At Perfection Paint and Body every client comes in as a customer and leaves as a...