Customer Experience Representative

3 months ago

Saskatoon, Canada Rivercity Innovations Ltd. Full time

At **Rivercity Innovations**, our mission is to become a world leader in IoT monitoring technologies. We are a high growth company scaling fast by saving our customers across the world time and money by delivering them IoT solutions. IoT is a fast-moving industry, and we are a market leader using LoRa communication to address market needs not met by conventional technologies. A few of our fastest growing products include cold-chain monitoring, last-mile delivery, and GPS tracking. RCI has a fun and fast-paced work environment where every day has new challenges and opportunities. We are recognized as one of the fastest-growing tech companies in Saskatchewan and have been identified within our community for our entrepreneurship and accomplishments.

We have a very exciting opportunity for a **Customer Experience Representative** to help our customers get the maximum value from our products. In this role, you will ensure a seamless setup of our IoT temperature monitoring systems.

**Key responsibilities**:

- Onboard new clients by providing onsite installation and virtual training sessions that include education and familiarizing them with our solution to support adoption into their everyday workflow
- Identify customer needs and recommend the appropriate product or service.
- Provide training, technical support and troubleshooting both in person and virtually.
- Maintain exemplary service and touchpoints with existing customers.
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
- Dashboard and CRM management, tracking of Feedback and KPIs for quality improvement initiatives to ensure Customer Journey success and lasting business relationships.
- Iterate internal processes to improve quality and service standards.
- Greet and meet with customers over the phone and virtually.

**Qualifications**:

- Post secondary qualification from an accredited institution.
- Proficient with computers and computer programs and willingness to learn new ones.
- Excellent communication & listening skills with experience in a technical customer service role.
- Ability to analyze and interpret the needs of clients and offer appropriate options, solutions, and resolutions required.
- Self-motivated, energetic, and capable of working in a fast-paced environment with mínimal supervision or as part of a team and taking direction.
- Demonstrated time management skills.
- Strong organizational, interpersonal, analytical, and problem-solving skills
- Driver’s license and access to a reliable vehicle.

Most importantly, you will have the desire & willingness to learn, improve your skills, and ultimately have fun with the team - Culture is very important to us. At **Rivercity Innovations**, you will grow your career through exposure to a wide variety of tools and skills

**We have many great perks including**:

- Office in the beautiful Innovation Place next to the U of S campus
- Casual dress
- Very fun, supportive, and inclusive culture
- Competitive health/dental benefits plan, life insurance
- Personal spending account
- Parking pass
- Free Fitness Facility
- Paid time off

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Saskatoon, SK S7N 3R3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

  • Customer Experience Representative

    3 months ago

    Saskatoon, Canada Rivercity Innovations Ltd. Full time

    At** Rivercity Innovations**, our mission is to become a world leader in IoT monitoring technologies. We are a high growth company scaling fast by saving our customers across the world time and money by delivering them IoT solutions. IoT is a fast-moving industry, and we are a market leader using LoRa communication to address market needs not met by...

  • Customer Experience Specialist

    3 months ago

    Saskatoon, Saskatchewan, Canada beBee Professionals Full time $35,000 - $45,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Saskatoon, Canada.Key Responsibilities:Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.Resolve customer complaints in a professional...

  • Client Experience Representative

    2 months ago

    Saskatoon, Saskatchewan, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a Client Experience Representative to join our team at beBee Professionals. In this role, you will be responsible for providing exceptional customer service to our clients, helping them with inquiries and resolving any issues they may encounter.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information about...

  • Vp of Customer Experience

    10 hours ago

    Saskatoon, Canada Andgo Full time

    The VP of Customer Experience will be responsible for the customer’s journey at every stage, from pre-contract to lifelong customer. Our customers require not only a great product but guidance through unique change management and configuration to help Andgo perform its very best at their organization. As a member of the Andgo Senior Leadership Team, you...

  • Customer Representative

    7 months ago

    Saskatoon, Canada Florists Supply Ltd. Full time

    **About us** Florists Supply is the premier Western Canadian floral wholesaler and importer based in Winnipeg, with additional locations in Saskatoon, Edmonton, Calgary, and Metro Vancouver. As a premium facilitator of fresh flowers, Florists Supply is a team that knows our customers and makes a difference by delivering beyond expectations. Florists Supply...

  • Customer Representative

    6 months ago

    Saskatoon, Canada Florists Supply Ltd. Full time

    **About us** Florists Supply is the premier Western Canadian floral wholesaler and importer based in Winnipeg, with additional locations in Saskatoon, Edmonton, Calgary, and Metro Vancouver. As a premium facilitator of fresh flowers, Florists Supply is a team that knows our customers and makes a difference by delivering beyond expectations. Florists Supply...

  • Customer Service Representative

    7 months ago

    Saskatoon, Canada Inland Steel Products Ltd Full time

    Join Inland Steel Products as our Customer Service Representative and Revolutionize the Scrap Recycling Industry As our Customer Service Representative you will play a crucial role in ensuring a welcoming family-like environment for our customers. Your exceptional organizational skills, positive attitude and dedication to providing excellent service will be...

  • Customer Service Representative

    3 months ago

    Saskatoon, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    2 months ago

    Saskatoon, Saskatchewan, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Saskatoon is seeking a Customer Service Representative to provide exceptional customer service at our food counter. Key responsibilities include taking customer orders, preparing food items, and maintaining a clean and organized workspace.Key Responsibilities:Greet customers and take their orders efficiently.Prepare food items...

  • Customer Experience Ambassador

    2 weeks ago

    Saskatoon, Saskatchewan, Canada Masterfeeds Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Masterfeeds Saskatoon. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our valued clients.About the RoleThis is a dynamic and challenging opportunity for a...

  • Customer Service Representative

    7 months ago

    Saskatoon, Canada AutoCanada Inc. Full time

    **Customer Service Representative - Collision Centre** **Kavia Autobody** **Saskatoon, SK** At **Kavia Autobody,** we are looking for someone who is passionate about delivering exceptional customer service and to take ownership of administrative support to our Collision Centre team. Acting as a **Full-Time** **Customer Service Representative**, you will...

  • Customer Service Representative

    7 months ago

    Saskatoon, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    4 months ago

    Saskatoon, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    2 months ago

    Saskatoon, Saskatchewan, Canada EMCO Corporation Full time

    Job Title: Customer Service RepresentativeJob Summary:As a Customer Service Representative at EMCO Corporation, you will play a key role in providing exceptional customer service to our clients. Your primary responsibility will be to answer customer inquiries via telephone, email, and in-person, and provide support to the Outside Sales team.Key...

  • Customer Service Representative

    4 months ago

    Saskatoon, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    4 days ago

    Saskatoon, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    7 months ago

    Saskatoon, Canada Ritchie Bros. Full time

    When you join Ritchie Bros., you’ll be part of a diverse, global team that’s focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision. If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team....

  • Customer Experience Representative

    3 months ago

    Saskatoon, Canada Indigo Books & Music Full time

    **Company Description** Looking for PT seasonal contract people.** **Flexible availability evenings and weekends are required.** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit,...

  • Customer Service Representative

    7 months ago

    Saskatoon, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Dodge City Collision** **Saskatoon, Saskatchewan, On-Site** **Schedule: Monday to Friday, 8 am - 5 pm** **Dodge City Collision** is looking for a **Customer Service Representative** located in Saskatoon, Saskatchewan. We are a growing team with opportunities for career advancement. **What We Offer**: - Competitive...

  • Customer Service Representative

    3 months ago

    Saskatoon, Canada First Nations Bank of Canada Full time

    _**WE’RE HIRING!**_ **Customer Service Representative, Saskatoon Branch** **Full-Time Permanent** **About Us** First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of...