Applications Specialist

7 days ago

Mississauga, Canada Romet Limited Full time

**JOB TITLE: Applications Specialist**

**Location: Mississauga**

***

**Why you should come work with the Romet Team**:

- ** We offer market competitive salaries**:

- ** Annual bonus plan**:

- ** 100% company paid benefits**:

- ** Group pension plan**:

- ** Training opportunities**:

- ** Social events, a great team and more**

ROMET Limited was founded in 1972. Today, Romet is an international market leader that provides end-to-end measurement solutions to natural gas utilities across the globe by providing best-in-class technologies to meet our customers' needs now and 20 years from now. Our technological platforms are designed to seamlessly provide customer-centric measurement solutions. Our mission is centered on customer satisfaction through responsive deliveries, technical support and customer service that is matched with rugged and reliable products, manufactured with uncompromising quality, accuracy, and safety requirements. We will continue developing innovative technologies within the natural gas industry, promoting efficient, sustainable, and cost-effective energy solutions.

Romet is a collaborative organization where talent is combined with experience to drive our business toward success. This is made possible by the work ethic, creativity and passion of our team members and their continued commitment to delivering customer satisfaction. Our team is truly diverse with different areas of expertise and backgrounds, all guided by a team of experienced and innovative leaders. Romet has been recognized as a Gold winner for Best Managed Companies in Canada for six consecutive years.

For the right person this is an exciting opportunity to be developed and invested in to become an integral member of the Customer Experience team. We are looking for a highly motivated, focused, and outgoing person who wants to springboard their career with a thriving manufacturing company. You will be provided the coaching and training needed throughout the onboarding and orientation process that will build from your base of skills acquired from your past experiences.

You will learn our business during your training with our experts in Customer Care/Sales, Engineering and Operations.

If you are excited at the prospect of joining an award winning, high growth, technically relevant organization this may be the opportunity you.

**GENERAL ACCOUNTABILITY**:
Reporting directly to the VP of Customer Experience, the Application Specialist will be responsible for providing technical customer support, training, and guidance in all areas of the business.

**Key Job Responsibilities and Accountabilities**:

- Provide timely and professional technical customer support to customers and distributors
- Support the direct sale and customer care teams to improve customer satisfaction through all stages of the product life cycle
- Develop and deliver training on Romet products and services to a wide array of audiences
- Being the customer facing lead for all technical questions or concerns and liaison with internal team members as needed to provide the customer with a prompt, clear and professional response
- Documenting customer inputs and feedback to evolve and improve the overall customer experience
- Interact and engage with customers to successfully resolve issues pertaining to any Romet products, services, or software
- Make independent analysis, interpretations and conclusions on customer explained issues
- Advocating for customers
- Prioritize and manage several customer inquiries simultaneously
- Address and manage complex problems that are impacting one or more customers
- Collaborate and work with various departments to solve and address customer concerns
- Participate and contribute to process improvements within the engineering department
- Develop external resources to meet development goals
- All other duties as assigned

**Skills and Qualifications**:

- High attention to detail and persistence in resolving issues and discrepancies
- Strong time management and organization skills
- Expert level knowledge in all Microsoft Office tools to include Word, Excel, Access, PowerPoint, etc.
- Strong knowledge of project management software
- Knowledge of rotary meters and electronic volume correctors preferred
- Excellent self-motivation skills, problem solving and decision-making skills
- Strong mechanical aptitude
- Ability to use a variety of methods and techniques in solving technical issues
- Advanced communication, people skills and ability to work in a team environment is essential
- Experience presenting and speaking in front of a group or audience

**Educational/Experience Requirements**:

- 4-year engineering degree (Mechatronics or Electrical discipline) preferred
- A Professional Engineer designation (P. Eng.) and/or Lean Six Sigma Green or Black Belt Certification is considered an asset
- Minimum 5 years’ experience in a technical customer facing support role
- 5 years’ related experience in the natural

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