Jira Administrator

6 months ago

Boucherville, Canada Rona Inc. Full time

**Please note that**:

- Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.
- We require all our head office associates to be proficient in French, spoken and written.

At RONA, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, Lowe’s, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, we could be perfect for each other.

**Our expectations**

Under the direction of the ITSM Director, the JIRA Administrator will be responsible for the configuration, maintenance, and support of our JIRA instances. They will work closely with various teams across the organization to understand their workflows, requirements, and challenges, and translate these needs into efficient and effective JIRA configurations.

**Your role**
- Customize JIRA projects, workflows, screens, fields, and schemes to meet the specific needs of different teams and projects.
- Create and manage JIRA workflows, permission schemes, and notification schemes.
- Implement custom JIRA workflows, validators, post functions, and other extensions as required.
- Manage user access, permissions, and security settings to ensure data integrity and compliance.
- Provide ongoing support to users, including troubleshooting and issue resolution.
- Conduct training sessions to educate team members on JIRA best practices and functionalities.
- Create custom JIRA reports and dashboards to provide insights and metrics for project tracking and management.
- Stay up-to-date with JIRA's latest features, updates, and best practices.
- Maintain comprehensive documentation related to JIRA configurations, processes, and integrations

**The qualifications we are looking for**
- University or Diploma of College Studies in computer science or equivalent
- Proven experience as a JIRA Administrator or similar role, with at least 5 years of hands-on experience.
- In-depth knowledge of JIRA configuration, administration, and customization.
- Familiarity with Agile methodologies and related tools (e.g., Scrum, Kanban).
- Experience with JIRA add-ons and integrations (e.g., Confluence, Bitbucket, Jenkins).
- Strong analytical and problem-solving skills to troubleshoot and resolve complex issues.
- Excellent communication and interpersonal skills to collaborate with cross-functional teams.
- Ability to adapt quickly to changing requirements and priorities in a fast-paced environment.
- Certifications in JIRA administration or Agile methodologies (e.g., ACP-100, ACP-600) is a plus.
- Ability to share knowledge and expertise in readily understandable terms
- Ability to operate within short deadlines and constraints
- Organizational skills, service-oriented, and concern for quality
- Autonomy and sense of initiative
- Self-direction while learning new systems
- Practical knowledge of Microsoft Office
- Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.
- We require all our head office associates to be proficient in French, spoken and written.

**By joining the RONA family, you’ll enjoy many benefits, such as**:

- A fitness centre, sports activities, and showers
- A childcare centre that can accommodate up to 78 children
- A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
- Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA Inc. locations)
- Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
- Electric car charging stations
- Career growth opportunities within the company
- An inclusive and safe working environment
- Promotion of work-life balance
- An employer that’s involved in the community
- And much more

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