Floor Supervisor

1 week ago

Victoria, Canada Rhino Coffee House LangfordWesthills Full time

Rhino Coffee House is eager to find the newest members to add to our dynamic team. You’ll be in an energetic store environment where you’ll have the ability to master your food & beverage craft, work alongside friends and meet new people every day. A cup of coffee and smile can go a long way, and we believe our baristas have the power to be the best moment in each customer’s day.

You’d make a great Supervisor if you:

- Consider yourself a “people person,” and enjoy meeting others
- Love working as a team and appreciate the chance to collaborate
- Understand how to create a great customer service experience
- Have a focus on quality and take pride in your work
- Can keep cool and calm in a fast-paced, energetic work environment
- Can maintain a clean and organized workspace
- Have excellent communications skills
- Maintain regular and consistent attendance and punctuality
- Available to work flexible hours that may include early mornings, evenings, weekends, and/or holidays
- Meet operating standards, including providing quality beverages and food products, cash handling and store safety and security.
- Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
- Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
- Be available to perform many different tasks within the store during each shift

Duties & Responsibilities:

- Anticipates customer and store needs by constantly evaluating the environment
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Aware of daily sales and tip averages during scheduled shift
- Assist with new Barista training positively reinforcing successful performance and giving respectful coaching as needed
- Develops strong relationships with customers by providing exceptional customer service
- Develops strong relationships with baristas by providing supportive and constructive feedback and maintaining positive interactions
- Attends and participates in all mandatory staff meetings, training seminars, and Supervisor meetings
- Maintains cleanliness of store
- Labour Management
- Performs all opening and closing duties, including EOD cash out balancing, float management
- Assists with catering orders
- Assists with inventory ordering and management
- Responsible for successfully operating a functioning establishment during business hours, events, and private events, and supports any requests from the Marketing & Engagement Manager regarding photoshoots, giveaways, promotions, and content creation
- Ensures daily, weekly cleaning duties are completed
- Ensures coffee machines are calibrated correctly

**Experience**:

- Supervisor: 1 year (preferred)
- Barista or Bartending: 1 year (preferred)
- Must be 19 years or older as you will be required to mix and serve alcohol

Certification:

- Serving It Right

Incentives:

- Tips (Average $8-$15/hr)

**Benefits**:

- Medical & Dental (for FT employee after satisfactory period)
- Discounted shift meals
- On-site underground parking
- Wellness program

Availability:

- This job may be at the Langford or Westhills location, or a combination of both.
- Available to work flexible hours that may include early mornings, evenings, weekends, and/or holidays

**Job Types**: Full-time, Part-time

**Salary**: $19.00-$20.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Wellness program

Schedule:

- Day shift
- Holidays
- Weekends as needed

Supplemental pay types:

- Tips

Work Location: In person

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