Customer Demand

7 months ago

Markham, Canada LEGO Full time

**Location**
- Markham, Ontario, Canada

**Job ID**
- 0000013724

**Category**
- Supply Chain

Are you passionate about supporting the Operations team to help us succeed with our ambition to inspire and develop more builders of tomorrow.

Well, here is your chance This is an incredible opportunity to bring your strong analytical and relationship management skills to join a collaborative team where we thrive to succeed together

**Temporary Position (1 year Contract) - (based in Markham, ON, Canada)**

**Core Responsibilities**
- Develop and implement retailer inventory plans that support the Joint Business Plan (JBP) objectives and Key Performance Metrics (KPI).
- Develop inventory flow plans that improve item in-stocks while mitigating markdown, service, or OTIF risks.
- Develop inventory flow plans for Holiday season and new product launches and reflect these in the planning systems.
- Collaborate with sales, supply and retailer contacts to understand and align forecast assumptions.
- Evaluate and work to improve retailer order quality.
- Analyze topline and item level in-stocks, sales trend, fill rates, and supply availability on a weekly basis, and provide customer order recommendations.
- Take action as needed to bridge the gap between the customer’s actual order and their ideal order.
- Proactively collaborate with internal and customer supply chain contacts to validate customer orders, ensure that orders ship as planned, and respond to issues as they arise.
- Provide appropriate clarity to the retailer on projected impact of inventory availability shortages.
- Secure orders for new product launches and promotions.
- Build the operational partnership with customer partners through exceptional customer service and responsiveness.

**Play your part in our team succeeding**

The Canada Market Operations team is responsible for developing risk-balanced demand plans and customer inventory plans that support the commercial objectives of the Canada business unit. A customer-focused organization, the team collaborates with internal functions and external customers to deliver business unit priorities and customer goals.

**Do you have what it takes?**
- Preferred Bachelor’s degree in a business-related field with demonstrated experience in business analytics, or equivalent working experience.
- Minimum 4 years Customer Replenishment or Inventory Planning, Demand Planning, Category Management or related experience in consumer goods, pharmaceutical goods or related industry.
- Minimum 2 years in customer-facing roles.
- High proficiency with Excel, SAP, APO, SAP BW, and demand planning systems.
- Ability to generate actionable insights from data using data analysis tools like Tableau, Power BI, and Microsoft Excel.
- Results and customer service orientation.
- Proven track record to establish positive relationships with, collaborate with, and influence internal and external partners.
- Demonstrates outstanding analytical skills and ability to proactively identify issues, and deliver compelling insights and fact-based recommendations.
- Proficiency with retailer data systems strongly preferred.
- Prior ecommerce inventory planning experience preferred.
- Exhibits strong business sense and communication capabilities.
- Understanding of the end-to-end value chain.
- Experience with dashboard and report creation and automation.
- Advanced English.

**Hybrid working model**

Our workplace enables our LEGO® colleagues to be and do their best at work. Introducing a flexible way of working is a great example of how we live up to our ambition. This 3 day in the office hybrid model will exemplify our People Promise by embracing the different life situations of our colleagues.

LI-Hybrid

**What’s in it for you?**:
**Here are some of what to expect**:
**Family Care Leave** - We offer enhanced paid leave options for those important times.**Insurances** - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.**Wellness** - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.**Colleague Discount** - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.**Bonus** - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.**Your workplace** - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, value

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