Intake Coordinator

4 weeks ago

Brantford, Canada The Alzheimer Society of BHNHH Full time

The Alzheimer Society of Brant, Haldimand Norfolk, and Hamilton Halton (ASBHNHH) is looking for an Intake Coordinator in our Brantford office. Under the direction of the Team Lead, First Contact, this position serves as the initial point of contact and information for all potential clients of the ASBHNHH.

This role is located at our Brantford Office with occasional travel throughout Brant County. Office hours are Monday to Friday from 8:30 am to 4:30 pm, but occasional evening and weekend work may be required. The hourly rate range for this position is $22.58 - $28.23 based on 1820 hours annually (35 hours per week).

**Tasks**:

- Speaks with clients on the phone or in person (walk-in), acting as an initial point of contact and information for potential clients.
- Screens potential clients based on standard criteria via telephone, fax and in-person contact.
- Explores in a sensitive manner the nature of the request for service (i.e. presenting problem, request for service, precipitating factors).
- Prioritizes cases according to the needs of the client and matches clients with the appropriate program as required.
- Schedules appointments as required.
- Registers clients for social groups and educational programs, and maintains, updates and monitors current client waiting lists.
- Provides families with relevant information for other community agencies and programs if they are not appropriate for the organization, or if they require additional community services, ex. legal counsel or financial planning.
- Liaises with other community agencies to facilitate referrals and coordinate client services as required.
- Enters data into client database, recording demographic information and other client case history and performs statistical reporting as required.
- Takes an active role in promoting and protecting personal health and safety and the health and safety of others, both staff and consumers. [Sec. 28(2) OHSA]

The above tasks are representative but not all-inclusive.

**Specialized Knowledge and Skill Requirements**:

- Must have experience working with persons living with dementia along with an in-depth knowledge of Alzheimer’s disease and related dementias.
- Must have experience performing screening and triaging.
- Excellent oral and written communication skills.
- Ability to work independently in a professional, self-directed, and collaborative manner.
- Ability to use discretion, sound judgement and tact in handling sensitive/confidential information and situations.
- Knowledge of local community support services.
- Must have a valid driver’s license and access to a reliable vehicle.
- Clear criminal reference check for the vulnerable sector
- Ability to speak a second language is an asset

All employees are expected to abide by the ASBHNHH Code of Conduct.

**Educational Requirements**:
A university degree in social sciences or a related field, or comparable education, along with knowledge and understanding of community resources and services is required.

**Benefits and Working Conditions**:

- 35-hour work week
- 3 weeks paid vacation to start (+ 2 additional float days)
- Excellent Group Benefits package
- Generous paid sick time after 3 months
- Competitive Group RRSP package after 1 year
- Employee Assistance Program
- Collaborative and supportive team environment
- We thank all applicants for their interest however, only those selected for an interview will be contacted._

Pay: $22.58-$28.23 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

**Experience**:

- working with persons living with dementia: 2 years (preferred)
- client screening: 2 years (preferred)
- working in/with community services: 2 years (preferred)

Work Location: In person

Application deadline: 2024-05-24

  • Intake Coordinator

    3 weeks ago

    Brantford, Canada Lansdowne Children's Centre Full time

    **Responsibilities**:To receive and review referral information, determine eligibility for services, coordinate and process referrals across programs and services. Ensure that children’s /youth’s needs are identified as early as possible and to connect them directly to the relevant service or service provider in the Brant Haldimand Norfolk...

  • Intake Coordinator

    1 month ago

    Brantford, Canada Bayshore HealthCare Full time

    Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial...

  • Residential Coordinator

    2 months ago

    Brantford, Canada Rosewood House Inc Full time

    Rosewood House Shelter is seeking a compassionate and dedicated individual to join our team as a Residential Coordinator. In this role, you will play a vital role in providing essential support and assistance to individuals experiencing homelessness. You will contribute to creating a safe and supportive environment that promotes stability, dignity, and...

  • Residential Coordinator

    3 days ago

    Brantford, Canada Rosewood House Inc Full time

    Rosewood House Shelter is seeking a compassionate and dedicated individual to join our team as a Residential Coordinator. In this role, you will play a vital role in providing essential support and assistance to individuals experiencing homelessness. You will contribute to creating a safe and supportive environment that promotes stability, dignity, and...

  • Residential Coordinator

    1 month ago

    Brantford, Canada Rosewood House Inc Full time

    Rosewood House Shelter is seeking a compassionate and dedicated individual to join our team as a Residential Coordinator. In this role, you will play a vital role in providing essential support and assistance to individuals experiencing homelessness. You will contribute to creating a safe and supportive environment that promotes stability, dignity, and...

  • Residential Coordinator

    1 month ago

    Brantford, Canada Rosewood House Full time

    Rosewood House Shelter is seeking a compassionate and dedicated individual to join our team as a Residential Coordinator. In this role, you will play a vital role in providing essential support and assistance to individuals experiencing homelessness. You will contribute to creating a safe and supportive environment that promotes stability, dignity, and...

  • Privacy Coordinator

    2 weeks ago

    Brantford, Canada Brant Community Healthcare System Full time

    Exceptional Care-Exceptional People The Brant Community Healthcare System is a two site Community Hospital located in Brantford and Paris, Ontario. The Brantford General is an acute care hospital The Willett in Paris is an urgent care centre and transitional beds By choosing to work at Brant Community Healthcare System (BCHS), you are joining an...

  • Customer Service Representative

    1 week ago

    Brantford, Canada Lifemark Health Group Full time

    **Customer Service Representative -** **pt Health Fairview Physiotherapy** **Part-Time** **Location**: **40 Shellington Pl** ***Brantford**, Ontario** We are currently hiring for a Full-Time **Customer Service Representativ**e to support our Lifemark Physiotherapy Lasalle Boulevard, Sudbury and Val Caron clinic. **Why Lifemark?** - Working with our...

  • Program Services Manager

    7 days ago

    Brantford, Canada The Salvation Army Full time

    The Program Services Manager will manage the day-to-day operation of client services and programming at The Housing Resource Centre coordinating the activities of staff to achieve successful client outcomes. Responsible for supporting staff in effectively managing a caseload and for planning and achieving team goals consistent with the principles of housing...

  • Administrative Assistant

    1 month ago

    Brantford, Canada Grand River Community Health Centre Full time

    **Position Summary** The Administrative Assistant is a key support to the efficient day to day operations of the Grand River Community Health Centre administration and program support functions. We are currently seeking an Administrative Assistant to work as a member of the Administrative team. As a member of this team, the Administrative Assistant will:...

  • Physiotherapy Assistant/receptionist

    2 weeks ago

    Brantford, Canada HOH Wellness Full time

    Hands on Health Wellness Centre is one of the fastest growing rehabilitation facilities in Southwestern Ontario. We are looking for an enthusiastic and self motivated program administrator/Physiotherapy Assistant to join our team. Full Training is provided. Our values as an organization include integrity, empowerment, transparency, empathy, collaboration,...

  • Manager Intervenor Services

    3 weeks ago

    Brantford, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    The Manager of Intervenor Services leads, coordinates and manages the daily operations of an assigned portfolio of Intervenor Services, through leadership on program development and staff management that aligns with Sensity's Purpose Statement and Organizational Values.Essential Position Functions:Leads, coaches and directs a team of Intervenor Services...

  • Research Partnerships Officer

    4 days ago

    Brantford, Canada Wilfrid Laurier University Full time

    **Date**:Mar 20, 2023 **Location**: Brantford, CA **Company**:Wilfrid Laurier University **Department**: Office of Research Services **Job Type**: Continuing **Full-time/Part-time**: Full Time (>=1249 hrs/year) **Campus**: Brantford **Reports to**:Manager, Research Partnerships **Employee Group**: PAG **Application Deadline**:April 10,...

  • Manager, Withdrawal Management

    1 day ago

    Brantford, Canada St. Leonard's Community Services Inc Full time

    **ABOUT US** St. Leonard’s Community Services Brantford has been an established part of the community for more than 50 years, and is accredited for our excellence in serving children, youth, adults, and families. **Our Values** These aren’t just “lip-service” to us - we work and live by them. If you do, too, we want to talk to you! - Inclusive -...